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Critical Feedback on Apple's Files App: Urgent Need for Improvement
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  • Who is this report for?
    • App Developers
    • Product Managers
    • UX/UI Designers
    • Customer Experience Specialists
    • Software Quality Assurance Professionals
Critical Feedback on Apple's Files App: Urgent Need for Improvement

Transform User Experience with Our In-Depth Files App Feedback Report

The Files app has received overwhelmingly negative feedback from users, highlighting significant issues like frequent crashes, problems with PDF file handling, and poor synchronization with cloud services. Users reported frustration with lost annotations, difficulty in managing files, and the app's inability to open certain file types. Many reviewers expressed disappointment, especially given Apple's reputation, and noted that the app fails to meet basic functionality standards. Additionally, issues like unexpected app closures and slow performance further contributed to user dissatisfaction. Overall, the Files app is deemed ineffective and in need of urgent updates to address these persistent problems.

Source: App Store Reviews of Files

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Customer Feedback Analysis of Files

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Custom Date - Dec 07, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Poor app

    Useless app , very bad. cant expect such poor app from apple.

    Sentiment
    • Negative
    Content
    • User Frustration
    Sep 07, 2025
  • Apple files is not good not working very very very poor

    Apple files is not good not working very very very poor

    Sentiment
    • Negative
    Content
    • User Frustration
    Aug 20, 2025
  • Not working

    Suddenly it stop. And back to folder. Unable to scroll.

    Sentiment
    • Negative
    Content
    • App Crashes
    Aug 18, 2025
  • Most stupid app

    Freezes alot when connected to external hard drive

    Sentiment
    • Negative
    Content
    • Performance Issues
    Aug 09, 2025
  • Suddenly crashes

    Suddenly crashes….disappointed

    Sentiment
    • Negative
    Content
    • App Crashes
    Aug 09, 2025
  • Pdf open error

    Open Pdf sometime automatically close please update this aap

    Sentiment
    • Negative
    Content
    • App Crashes
    May 28, 2025
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Sentiment Analysis (limited preview)
-94 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Files based on online reviews collected from App Store. The analysis helps App Developers, Product Managers, UX/UI Designers, Customer Experience Specialists, Software Quality Assurance Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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