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T-Mobile App Faces Criticism from Users

T-Mobile App Faces Criticism from Users

30 reviews between May 16, 2023 and May 25, 2023.

Customers of T-Mobile are reporting issues with the company's app, with many citing login issues, freezing and crashing. Some users complained that the app is 'garbage' and 'horrible', with the in-app feedback button also being broken. The company was also criticized for sending marketing notifications, despite users disabling them. The app has similarly caused problems for those attempting to activate services or update payment information. Others complained about coverage quality, unreliable and dinky website, and rude and incompetent customer service.

‎T-Mobile
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  • Forced merged from Sprint App

    This app is horrible. Nothing loads and even the feedback button doesn’t work to file a complaint.
    Sprint app was better.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 25, 2023
  • Password screen hangs

    I’d like to like the app but I can’t use it. If you use a password manager to paste in your 25 character, cryptic password, the login screen hangs up. If you take the time to painstakingly type it in, the login screen hangs on the last character. I’m using a recent iphone, current OS, have tried force quit and restart. Please fix your app

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 24, 2023
  • 😡

    Not a great app

    Sentiment
    • Negative
    Content
    • Others
    May 24, 2023
  • Doesn’t work with prepaid plans

    Downloaded the app just to see a message saying “Sorry we’re not ready for you yet. We’re working on improving your app experience.” The app hasn’t been functional for prepaid accounts since like… 2019?

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 23, 2023
  • The worse service in Mexico with the internet

    Immediately after exiting the border almost to my brother’s funeral in cuencame Durango Mexico i was with out internet being 20 years or almost 20 years with T-Mobile i believe it’s time to change company celular

    Sentiment
    • Negative
    Content
    • Others
    May 23, 2023
    • Hard Pass on the free Network Pass

      I’m a Verizon Wireless customer who downloaded this app to try the 90-day T-Mobile Network Pass free trial.
      By the end of day one I could see for as bad as Verizon’s coverage is in MA, that it’s still far superior to T-Mobile’s. Canceling the free-trial with T-Mobile was nearly impossible. Nobody at T-Mobile customer service knows anything about the Network Pass. If you ask me, it sounds like a corporate scam to coerce non-customers to sign up. Horrible experience. Stay away from T-Mobile even if it costs you a bit more.

      Sentiment
      • Negative
      Content
      • Features and Usability
      May 22, 2023
    • T-mobile service is fine but the app has so many issues

      I feel like every month there’s something new wrong with the T-mobile app. Which also consistently causes issues for me when I need to pay my bill. 🫤😣 It’s so annoying

      Sentiment
      • None
      Content
      • Technical Issues
      May 22, 2023
    • Don’t Believe the Hype

      Someone convinced me to switch to T-Mobile prepaid from Verizon because of cost savings. It has been a month-to-month technical nightmare. The person who recommended T-Mobile said it was now a first-rate company. It’s not. The website is unreliable and dinky; the text alerts are not written in reliable English, in ways that affect coverage; the customer service people are half helpful, half rude and incompetent; and ultimately, nothing can change the fact that the prepaid service is glitchy and results in coverage gaps.

      If you’re a thinking person who expects quality service, don’t waste your time with this company. I’m going back to Verizon.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 21, 2023
    • New “request timeout” feature

      The app works overall, but not all the features work. Such as adding a member immediately returns a request timeout error.

      Sentiment
      • None
      Content
      • Technical Issues
      May 21, 2023
    • T-Moble

      Absolutely the best company around. Sure beats all the rest!!!!

      Sentiment
      • Positive
      Content
      • Others
      May 20, 2023
    • 12 days late on a phone bill and I have to pay to get my service on again?

      I have had my phone on autopay for the last year and a half. The moment my account doesn’t have the funds and you have to wait for next pay day you turn my services off? After 12 days of being late?
      An extra $20 to the phone bill to turn it back on? And you added the $20 to next months bill too? Absolutely ridiculous.

      Sentiment
      • Negative
      Content
      • Pricing
      May 20, 2023
    • Job for your family to

      But you know what you

      Sentiment
      • Positive
      Content
      • Others
      May 20, 2023
    • Muy mala

      Es un caso está aplicación muy mala yo porque llevo tiempo con ellos pero solo por el trabajo qué pasó me cambiaría

      Sentiment
      • Negative
      Content
      • Features and Usability
      May 19, 2023
    • Glitch

      Your app glitches when I click on any of the tabs. Please fix this

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 19, 2023
    • Login Bug

      I had sprint before T-Mobile took over. So I used the T-Mobile app to assist my elderly father manage his T-Mobile account using his login credentials. Now, since my sprint account has converted to T-Mobile, I cannot clear out my father’s credentials so I can use the app as my own. Thanks.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 19, 2023
    • Broken system

      Since T-Mobile now owns Sprint I can’t log into the Sprint app to pay my bill and I can’t log into or create an account with T-Mobile to pay my bill. Fix your broken systems.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 19, 2023
    • Crashing app

      Whenever you enter your username and password in the splash screen the app crashes immediately. The screen freezes and is rendered useless. Please resolve.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 18, 2023
    • J Harrell

      When is someone going to fix this piece crap app. I have been trying for over a year to get it fixed. It says I have a IPad mini 4 for a phone. I have talked to people who said it would be fixed shortly. Haha what a joke. After the last update when I sign out if I don’t turn the phone away it signs me right back in. Fix the crap.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 18, 2023
    • Everything in the app is broken

      Nothing in the app works. It always hits an error when I try to update my payment info, and it’s very tough to navigate the app. Even the in-app feedback button is broken!

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 18, 2023
    • Wonderful

      Love your app, thanks for all you do!

      Sentiment
      • Positive
      Content
      • Others
      May 18, 2023
    • Horrible for Sprint Conversations

      Where do I start!! The app is highly problematic & has NOT run as expected & not allowed me to complete my intended action anytime I’ve attempted to use it. Auto-filling login credentials (after creating a T-Mobile ID) cause the app to freeze indefinitely and/or crash. Typing out credentials manually w/ a long STRONG password (annoying 🙄) causes an error & does not successfully login.

      However both of these actions worked (1) on the Sprint app you decide to EOL (w/o a functioning alternative) & (2) works on your web browser interface.

      The main purpose of a mobile application is convenience & you have missed the mark. You’re T-Mobile - I expected a better experience - please create a bug patch & fix it!

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 18, 2023
    • Stop Sending Marketing Notifications

      I’ve turned all non-service related notifications off, and spoke with support agents on trying to stop this. It seems like your team still feels it is OK to keep sending marketing notifications. I know how difficult it is to send messages to customers, but by consistently doing this, I’ll just disable the app’s permissions for notifications.

      Sentiment
      • Negative
      Content
      • Ads
      May 17, 2023
    • billing is terrible

      it doesn’t load

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 17, 2023
    • Can’t believe how bad this app is

      I previously came from Sprint and wow this app isn’t just completely unusable in comparison, but I can’t believe T-Mobile wouldn’t just take Sprint’s super useful and well designed app instead of building this dumpster fire.
      Maybe it has something to do with my account being recently transitioned, but I can barely navigate the app without getting error popups.
      When the sprint > T-Mobile transition started I thought everything would be better after the transition. This makes me lose all confidence

      Sentiment
      • Negative
      Content
      • Features and Usability
      May 17, 2023
    • Network pass is a scam

      Was thinking about switching to T mobile for both my internet and phone service so I was going to try out the network pass. Downloaded and put in my info and it says I look familar. Ihavenever had service with T-Mobile in any form or fashion. So I thought I’ll try it on my second phone this to me I used my newborn babies name and my business address as well as my business cell phones number which is brand new as well as the address my child’s name is a brand new name and again it says he has had service with T-Mobile. So my mom tried on her phone she has never had T-Mobile and has only recently gotten a cell phone again it says she has service with them. So we tried my brother same thing. I than decided to do a YouTube video about it because it is not real it is scam andI had 50 random people whom have ever had T-Mobile service try and do it so out of 55 people no one was able to become eligible for the network pass. I will be posting this on all my channels to inform people that T mobile is a scam companyanda business full of deceptive trade practices do not try to use this app as. Believe they are doing this to gain access to your phone and your information

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 16, 2023
    • Please try again later

      This app is useless, anytime I try to make a change it tells me it got wires crossed or my changes did not go through try again later. I called T-Mobile customer no service who couldn’t help me, absolutely worthless. I will be sending my new phone back and canceling all 6 lines and my home internet. I’m sure Verizon will be happy to get my business since T-Mobile obviously doesn’t value it.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 16, 2023
    • Garbage app

      This app is garbage has zero user interface, the old sprint app was way better.

      Sentiment
      • Negative
      Content
      • Features and Usability
      May 16, 2023
    • It’s not working on my phone at all

      I don’t understand, my system meets the requirements but every time when I try to start the app it always shows something like “we’re not really for you yet”.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 16, 2023
    • No support for Business Customers

      No one from customer care knows that business customers don’t have access to the app either.

      Sentiment
      • Negative
      Content
      • Others
      May 16, 2023
    • $200 cheaper than a competitor

      Service is the same if not better.

      Sentiment
      • Positive
      Content
      • Others
      May 16, 2023

Sentiment Analysis

  • Positive(4)
    13%
  • Negative(24)
    80%
  • None(2)
    7%
-67 Net Promoter
Score

Popular Topics

  • Technical Issues(17)
    57%
  • Others(7)
    23%
  • Features and Usability(4)
    13%
  • Ads(1)
    3%
  • Pricing(1)
    3%

Languages

  • English(29)
    97%
  • Spanish(1)
    3%

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