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Superb Customer Service and Competitive Pricing: AARDY Travel Insurance

Superb Customer Service and Competitive Pricing: AARDY Travel Insurance

37 reviews between Jul 05, 2023 and Jul 07, 2023.

AARDY provides superb customer service and offers competitive pricing for travel insurance. Their website is easy to navigate and offers a chat option for quick assistance. Customers appreciate the knowledgeable and patient staff who explain different plan options and answer all questions. The platform allows for easy comparison of plans and prices, making it a no-brainer choice for purchasing travel insurance.

AARDY 
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37 reviews between Jul 05, 2023 and Jul 07, 2023.

Jul 05, 2023 - Jul 07, 2023
  • Very easy to navigate and understand

    Very easy to navigate and understand. The process was quick through the whole purchase. Pricing was very competitive and inline with my expectations.

    Sentiment
    • Positive
    Content
    • Competitive Pricing
    Jul 07, 2023
  • Miranda was very helpful in helping…

    Miranda was very helpful in helping chose a plan with our needs. She was prompt in calling me back at a time we agreed on to finalize the plan. She was not rushed and spent time explaining different plans to me. Five stars for Miranda!

    Sentiment
    • Positive
    Content
    • Insurance Options
    Jul 07, 2023
  • People make the company.

    I was immediately given the option to call or chat. I called and there was no hold time. Melanie was very knowledgeable, patience, and courteous. She answered all my questions and explained the different options available.

    Sentiment
    • Positive
    Content
    • Customer Service
    Jul 07, 2023
  • Superb service

    Superb service! Thanks.

    Sentiment
    • Positive
    Content
    • Customer Service
    Jul 06, 2023
  • Very patient and helpful over multiple…

    Very patient and helpful over multiple communications.

    Sentiment
    • Positive
    Content
    • Customer Service
    Jul 06, 2023
    • This project very great 👍

      This project very great 👍. This project international project so this project review very great 👍

      Sentiment
      • Positive
      Content
      • Competitive Pricing
      Jul 06, 2023
    • Efficient AND friendly!

      Efficient, friendly representative! The phone representative I spoke with made this a great experience!

      Sentiment
      • Positive
      Content
      • Customer Service
      Jul 06, 2023
    • Amanda is great

      Amanda was a very patient person client manager. I had several questions and she was more than willing to walk me through the answers.

      Sentiment
      • Positive
      Content
      • Customer Service
      Jul 06, 2023
    • Our first time purchasing travel…

      Our first time purchasing travel insurance from AARDY. It was an easy, comfortable experience with Amanda. She was polite, and professional, and lead us through the process with no complications. We will use AARDY again for our cruises or foreign trips.

      Sentiment
      • Positive
      Content
      • Customer Service
      Jul 06, 2023
    • My experience with two individuals

      My experience was with two individuals. Both times they resulted from additional questions that I had about how much insurance I should need based on feedback/discussions with the agents. Very, very helpful. I wished that I had done this 5 years ago when my wife and I went on a extended trip.

      Sentiment
      • Positive
      Content
      • Knowledgeable Staff
      Jul 06, 2023
    • Pick a travel insurance co. who do not have elderly people as ourselves to take care of the insurance on our own. ALWAYS had policy sent directly to us. Would not recommend this company.

      Difficult for elderly to navigate. Will not use this company in future travels. Having said that, the Operator who worked with me was top-notch.

      Sentiment
      • Negative
      Content
      • Website Experience
      Jul 06, 2023
    • Very quick and easy sign up.

      Very easy! The young lady was very helpful in describing the options. I only wanted a medical and evacuation type of coverage and she was able to find what I needed and signing up for coverage and payment was quick.

      Sentiment
      • Positive
      Content
      • Insurance Options
      Jul 06, 2023
    • Super easy

      The ease of selecting travel insurance as well as the chat option to have a couple of questions answered made this a very simple process.

      Sentiment
      • Positive
      Content
      • Ease of Use
      Jul 06, 2023
    • Purchased insurance online

      Purchased insurance online. Site easy to navigate and price was competitive.

      Sentiment
      • Positive
      Content
      • Website Experience
      Jul 06, 2023
    • The Customer Service experience was THE BEST!…

      The Customer Service experience was great.Roy, Stacey, Felicia and Amanda, to name a few, are EXCELLENT.Due to the above, this was the Main Reason for moving forward with AArdy.com

      Sentiment
      • Positive
      Content
      • Customer Service
      Jul 06, 2023
    • My request was quick and easy

      My request was quick and easy. The price was great. I see why you have such a high rating.

      Sentiment
      • Positive
      Content
      • Competitive Pricing
      Jul 06, 2023
    • Outstanding customer service

      Outstanding customer service. Friendly, knowledgeable and NO pressure staff. I was on the phone with a live expert who spoke clearly and took the time to help me choose a policy that would meet my needs while explaining the complicated exclusions and waivers. I will be purchasing my travel policies from AARDY from now on.

      Sentiment
      • Positive
      Content
      • Knowledgeable Staff
      Jul 06, 2023
    • Kayla was very knowledgeable and…

      Kayla was very knowledgeable and personable …

      Sentiment
      • Positive
      Content
      • Knowledgeable Staff
      Jul 05, 2023
    • Sylvia was wonderful

      Sylvia was wonderful. She did a great job explaining and asking if I had any further questions. Most importantly, her voice was clear and easy to understand.

      Sentiment
      • Positive
      Content
      • Customer Service
      Jul 05, 2023
    • Several plans were offered

      Several plans were offered, and the website allowed for comparison of plans and price, as well as access to the policy.

      Sentiment
      • Positive
      Content
      • Website Experience
      Jul 05, 2023
    • Very easy to deal with

      Very easy to deal with, good price, good coverage.

      Sentiment
      • Positive
      Content
      • Competitive Pricing
      Jul 05, 2023
    • I'll keep coming back

      This is my third purchase from Aardy. I had a couple of questions before completing it and, as in the past, my call was promptly answered and the custumer-service rep was courteous and really knew her stuff.

      Sentiment
      • Positive
      Content
      • Prompt Response
      Jul 05, 2023
    • So Easy to Use!

      Such an easy way to purchase travel insurance. Roy was a pleasure to work with and a great asset to the company

      Sentiment
      • Positive
      Content
      • Ease of Use
      Jul 05, 2023
    • Stacey explained everything I needed to…

      Stacey explained everything I needed to know in great detail.

      Sentiment
      • Positive
      Content
      • Knowledgeable Staff
      Jul 05, 2023
    • I had a wonderful experience purchasing…

      I had a wonderful experience purchasing travel insurance with Andrea. She was pleasant, friendly, and helpful. I was overwhelmed with so many options and decisions and she patiently answered all of my questions. In the end, I was very happy with my purchase. It was the best customer service experience I have had in a very long time. I have a very high opinion of your company because of her!

      Sentiment
      • Positive
      Content
      • Customer Service
      Jul 05, 2023
    • Great customer service

      Melanie explained the differences in plans and helped me make the best choice for my needs. Thank you!

      Sentiment
      • Positive
      Content
      • Insurance Options
      Jul 05, 2023
    • Sylvia did a great job answering my…

      Sylvia did a great job answering my questions

      Sentiment
      • Positive
      Content
      • Knowledgeable Staff
      Jul 05, 2023
    • Nicole was so wonderful

      Nicole was so wonderful. She was very very helpful and able to guide us to the best policy for our trip. I think she could’ve charged us more and yet she reviewed each policy and helped us pinpoint what we did need and what we did not need. We are grateful for her kindness, and knowledge of the different policies.

      Sentiment
      • Positive
      Content
      • Customer Service
      Jul 05, 2023
    • Fantastic Service

      George did a fantastic job of explaining the policy and coverages. He was polite and courteous.

      Sentiment
      • Positive
      Content
      • Knowledgeable Staff
      Jul 05, 2023
    • Excellent Associate

      We worked with Andrea, who was most helpful. She fully understood our concerns and questions. She was friendly and helped us make a good decision regarding our travel medical insurance. We appreciated her knowlege and kind assistance.

      Sentiment
      • Positive
      Content
      • Customer Service
      Jul 05, 2023
    • User-Friendly Website

      Website was user-friendly with detailed information about competitive plans that were available. Specific details of each plan was provided via email in a PDF document. Will be using this site again for all my travel.

      Sentiment
      • Positive
      Content
      • Website Experience
      Jul 05, 2023
    • Amanda was very professional in…

      Amanda was very professional in handling my insurance request; very courteous and listened and had immediate answers to my questions and concerns. Highly recommend her to others. Thank you . Also, call was answered immediately

      Sentiment
      • Positive
      Content
      • Customer Service
      Jul 05, 2023
    • Best price I could find

      Best price I could find. Better than what my travel agent could find.

      Sentiment
      • Positive
      Content
      • Competitive Pricing
      Jul 05, 2023
    • simplicity of web site and comparison…

      simplicity of web site and comparison made it a no brainer

      Sentiment
      • Positive
      Content
      • Website Experience
      Jul 05, 2023
    • Service could not have been better.

      My first contact was Ana and she was very professional and helpful. She thoroughly explained my options to me and addressed all of the questions that I had at the time. She made some very good recomendations.I called on July 4th but the office was closed. I wasn't thinking. I received a return call today from someone saying that they saw that I called yesterday and was wondering if they could help. I thought that was excellent service. But I had already called and worked with Denise to get all of my additional questions answered and to finalize the booking/payment.We were also pleased with all of the options and the policies. We will definitely use this service again. Thank you.

      Sentiment
      • Positive
      Content
      • Customer Service
      Jul 05, 2023
    • Fantastic service - very pleasant and easy.

      I did not have all the information at hand and she was extremely patient. And it didn’t take long at all. Wonderful!

      Sentiment
      • Positive
      Content
      • Ease of Use
      Jul 05, 2023
    • Aardy.com is a fantastic platform for…

      Aardy.com is a fantastic platform for travel insurance. Their user-friendly interface makes it easy to compare plans and find the best coverage for your needs. Their prompt customer support ensures a hassle-free experience.

      Sentiment
      • Positive
      Content
      • Website Experience
      Jul 05, 2023

Sentiment Analysis

  • Positive(36)
    97%
  • Negative(1)
    3%
  • None(0)
    0%
94 Net Promoter
Score

Popular Topics

  • Customer Service(13)
    35%
  • Knowledgeable Staff(6)
    16%
  • Website Experience(6)
    16%
  • Competitive Pricing(5)
    14%
  • Ease of Use(3)
    8%
  • Insurance Options(3)
    8%
  • Prompt Response(1)
    3%

Languages

  • English(37)
    100%

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