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Stripe App Users Express Frustration Over Delayed Payments and Poor Support

Stripe App Users Express Frustration Over Delayed Payments and Poor Support

30 reviews between Jul 10, 2023 and Aug 14, 2023.

Stripe app users express dissatisfaction with delayed payments and lack of support. Some have experienced difficulties in checking payouts and find the app lacking in features. Others complain about the strict restrictions and sudden account bans with no explanation. Customer service is poor, with slow response times and limited communication. The company is accused of holding large sums of money without valid reasons. Users warn against using Stripe for small businesses.

‎Stripe Dashboard
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30 reviews between Jul 10, 2023 and Aug 14, 2023.

Jul 10, 2023 - Aug 14, 2023
  • The

    I’m so

    Sentiment
    • Positive
    Content
    • Customer Support
    Aug 14, 2023
  • The new study

    I don’t think

    Sentiment
    • Positive
    Content
    • Delayed Payments
    Aug 11, 2023
  • The new

    The first thing that

    Sentiment
    • Positive
    Content
    • App Functionality
    Aug 11, 2023
  • The first one

    I am not

    Sentiment
    • Positive
    Content
    • Account Restrictions
    Aug 11, 2023
  • I just sent a review with 5 stars that I didn’t mean to send

    Stripe is bad bad for small business I will definitely be on the lookout for another payment getaway.

    Sentiment
    • Negative
    Content
    • Payment Processing
    Aug 10, 2023
    • Can’t figure out how to use it

      From the app, there is zero instructions on how to use this

      Sentiment
      • Negative
      Content
      • App Functionality
      Aug 09, 2023
    • Wack

      Stay away even if you don’t have stripe connected to any services they continue to chat you monthly

      Sentiment
      • Negative
      Content
      • Payment Processing
      Aug 07, 2023
    • Takes to long to get payout

      I’m very disappointed in this app! I work for Turno, took me two weeks to get my paycheck! It should be 3 to 5 business days not 16 business days!😡

      Sentiment
      • Negative
      Content
      • Delayed Payments
      Aug 07, 2023
    • The worst nightmare of a banking experience -Retired Army Veteran

      After switching to stripe to utilize ACH transactions we processed two charges that the company then decided to cancel our account because the business “was too high risk” now.. unfortunately 1000’s of other businesses that do business consulting, web development, graphic design and many other services do use the platform without issue.

      After sending in invoice proof, tax EIN, monthly banking statements and even a DBA for our brand name Commission Based Marketing, they refused to allow us to transact stating that they would be refunding the money only if there was available funds. This is concerning since the amount transferred is less the 2.9 % fee… so not sure if Stripe is just now withholding the money for ever in the amount of 5,000 plus dollars from clients who already had service rendered.

      We will be filing reports with the following entities:
      Infusionsoft as brand partnership that is in Beta for using Stripe ACH-
      Attorney generals office
      Federal Trade Commission
      BBB
      And will be taking this to as many News outlets as possible to ensure the rest of the consumer market knows how shady this company really is.

      As someone who fought for this country.. I can tell you, our corporation that is 100% legit is not risky…

      I had expected such better experience when integrating payment processing and finding solutions for our growing business.

      DONT USE STRIPE

      Sentiment
      • Negative
      Content
      • Account Restrictions
      Aug 05, 2023
    • Worst payment processor

      Do not use stripe

      Sentiment
      • Negative
      Content
      • Payment Processing
      Aug 04, 2023
    • Would not recommend

      They charge your tenant 2.9% +30 cents per credit card transaction without warning. There is no contact number to speak to a representative. Then when you message them it takes a minimum 48 hrs for a reply. That reply is incredibly uninformed. They will tell you a million things to include the issue is another companies fault.
      Also, never set up a charge from Keycheck thru stripe. They will charge the tenant an application AND convenience fee without disclosing to the purchaser ahead of time.

      Sentiment
      • Negative
      Content
      • Payment Processing
      Aug 03, 2023
    • HOMELESS BECAUSE OF STRIPE

      IM HOMELESS BECAUSE OF STRIPE,STRIPE IS THE ABSOLUTE WORST COMPANY THEY ARE SCAMMERS AND WILL STEAL YOUR MONEY ANYTIME THEY CHOOSE TO DO STRIPE IS NOT FOR SMALL BUSINESSES WHAT SO EVER DO NOT WASTE YOUR TIME IM WARNING YOU ‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️

      Sentiment
      • Positive
      Content
      • Account Restrictions
      Aug 03, 2023
    • Thieves

      Do not use this service they will steal your $$$ by saying your account is under review & give no explanation for it. They are holding over $30,000 of our businesses money

      Sentiment
      • Negative
      Content
      • Hold on Funds
      Jul 31, 2023
    • WORST CUSTOMER SERVICE

      I have been trying now for 3 days to get someone to respond to me. When I enter my email address it automatically asks for a verification code from a phone number that I do not own. I have never used this app before so unsure how this number is tied to my email. No one is available to respond via email. There are no customer service numbers to call. This is the poorest level of service imaginable.

      Sentiment
      • Negative
      Content
      • Customer Support
      Jul 29, 2023
    • IoI

      I’m

      Sentiment
      • Positive
      Content
      • App Functionality
      Jul 28, 2023
    • Such a big cut?

      Almost 10% of profits seems a bit much

      Sentiment
      • Negative
      Content
      • Payment Processing
      Jul 27, 2023
    • It’s ok

      It’s ok.

      Sentiment
      • None
      Content
      • App Functionality
      Jul 25, 2023
    • Horrible everything!

      They are thieves!!! They are holding almost $2000 of my money! They will not release it to me for three months. I have never had a refund or a dispute, but they want to keep that money just in case! I am going to be following legal charges against them!

      Sentiment
      • Negative
      Content
      • Hold on Funds
      Jul 25, 2023
    • Horrible service

      Never pays on time.

      Sentiment
      • Negative
      Content
      • Delayed Payments
      Jul 20, 2023
    • Holding funds

      Incompetent

      Sentiment
      • Negative
      Content
      • Customer Support
      Jul 19, 2023
    • Banned my account for no reason

      Use another payment provider. I collected some subscriptions from my blog website, then all of a sudden one day they said my account is restricted. I went and looked at their restrictions list and my business doesn’t apply to a single one. Then, after an appeal they decided to still ban my account with no explanation. Terrible service.

      Sentiment
      • Negative
      Content
      • Account Restrictions
      Jul 19, 2023
    • The worst!

      The worst possible company to ever deal with. I got locked out of my account and they did nothing to help me. I reached out numerous times and received one response which was to submit my license ( which I did ) and I have heard nothing back. I have emailed them at least 5 times after and still nothing. The lack of communication is unbelievable. I will never ever ever ever recommend this company to any business.

      Sentiment
      • Negative
      Content
      • Customer Support
      Jul 18, 2023
    • Instant pay

      Haven’t received a response on how to setup instant pay

      Sentiment
      • Negative
      Content
      • Delayed Payments
      Jul 17, 2023
    • Multiple accounts

      The app is very good but it would be better if User can use more than one account.

      Sentiment
      • Positive
      Content
      • App Functionality
      Jul 17, 2023
    • Very bad service and app

      No professional of create app. It’s always error. Any no one can support properly. Sending email with attached many links

      Sentiment
      • Negative
      Content
      • Customer Support
      Jul 14, 2023
    • Terrible timing still grateful

      I have been waiting for over 2 weeks for my first payment to go through this app
      Beware first payments take 7-14 days to hit your account
      I guess In my case longer lol

      Sentiment
      • Positive
      Content
      • Delayed Payments
      Jul 14, 2023
    • You can’t even connect their hardware to their app…

      You can’t check payouts from within the app, overall it’s lacking a ton of features.

      Sentiment
      • Negative
      Content
      • App Functionality
      Jul 14, 2023
    • We will

      I have

      Sentiment
      • Positive
      Content
      • Account Restrictions
      Jul 11, 2023
    • Bad

      All payments keeps failing

      Sentiment
      • Negative
      Content
      • Payment Processing
      Jul 11, 2023
    • Merchant Account Owner

      Super smart and easy platform .

      Sentiment
      • Positive
      Content
      • Payment Processing
      Jul 10, 2023

Sentiment Analysis

  • Positive(10)
    33%
  • Negative(19)
    63%
  • None(1)
    3%
-30 Net Promoter
Score

Popular Topics

  • Payment Processing(7)
    23%
  • App Functionality(6)
    20%
  • Account Restrictions(5)
    17%
  • Customer Support(5)
    17%
  • Delayed Payments(5)
    17%
  • Hold on Funds(2)
    7%

Languages

  • English(30)
    100%

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