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StockX Reviews: Authenticity Guarantee and Mixed Customer Experience

StockX Reviews: Authenticity Guarantee and Mixed Customer Experience

30 reviews between May 18, 2023 and May 24, 2023.

StockX is an online marketplace for buying and selling authentic sneakers and streetwear. Customers have had a mixed experience with the platform, with some praising its authenticity guarantee and others criticizing its customer service and shipping times. Complaints range from poor quality items to difficulty reaching customer service. However, overall, many customers appreciate the selection of items and prices available on the site.

‎StockX — Sneakers and Apparel
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Popular Phrases

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  • Muy buena

    20 sobre 10

    Sentiment
    • Positive
    Content
    • Others
    May 24, 2023
  • Great app

    Only complaint is ordering

    Sentiment
    • Positive
    Content
    • Others
    May 23, 2023
  • Wont let me sell

    Wont let me selll

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 23, 2023
  • Need an add to cart option

    I’m buying all types of pieces for my birthday but I’m forced to buy them one at a time and I’m afraid my card may trigger a fraud alert.

    Sentiment
    • None
    Content
    • Pricing
    May 23, 2023
  • They ruined my brand new shoes

    StockX basically said my shoes were not able to be verified as authentic even though I bought it directly from Nike and sent proof of receipt directly from the Nike app and SNKRS app. I sent the shoes to them twice for verification and they ruined the box by ripping the sides and wrinkled the inside tissue paper. Super unhelpful customer service who would not do anything about it. Basically, they screwed me out of $1,000+.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 23, 2023
    • Number 1 place to buy kicks

      The best

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 23, 2023
    • Thank jah

      I don’t gotta stress if my shoes are fake or not

      Sentiment
      Content
      May 23, 2023
    • It’s okay - little disappointed with my most recent buy from them.

      I’ve sold many items through stockx but most recent buy they were clearly flawed and they still sent em. It was a gift so it leave me skeptical buying

      Sentiment
      Content
      May 22, 2023
    • Deals Galore if you have an eye

      Find a deal in your size and your golden

      Sentiment
      Content
      May 22, 2023
    • Shipping

      I wish there were options to pay for faster shipping

      Sentiment
      Content
      May 21, 2023
    • FakeX

      They sell fake shoes this company use to be relabel but they lost that.

      Sentiment
      Content
      May 21, 2023
    • Greatest

      Great

      Sentiment
      Content
      May 21, 2023
    • Experience

      I have purchased several pairs everything has been legit, prices have been fair, and look to do more business in the future with you guys.

      Purchased a pair of Jordan GMP a while back the price was right, completely legit, and shoes were on POINT. Thanks STOCKX look forward to doing business with you guys soon. Sincerely: Charlie Sutter

      Sentiment
      • Positive
      Content
      • Pricing
      May 21, 2023
    • Excelente

      Excelente la presentación y la información

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 21, 2023
    • shopping

      The best online site out hands down

      Sentiment
      • Positive
      Content
      • Others
      May 21, 2023
    • Space jam looneytoons converse blue

      Converse shoes

      Sentiment
      • Positive
      Content
      • Ads
      May 21, 2023
    • Engaño

      Venden fake

      Sentiment
      • Negative
      Content
      • Others
      May 20, 2023
    • Best online store ever

      This is the best for one great prices and for finding things you won’t find in regular stores.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 20, 2023
    • Boxes

      I live the process! Please don’t send out old boxes with new shoes! That’s disturbing!

      Sentiment
      • Positive
      Content
      • Technical Issues
      May 20, 2023
    • Fake panda

      Made a current order of a panda dunk style, quality was poor and they where shipped from Korea. Wore them one time and quality of shoe showed wrinkles…

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 20, 2023
    • Needs Improvement

      Good app i just hate how long things take to ship, other than that its a good place to shop when u miss a releasY

      Sentiment
      • None
      Content
      • Features and Usability
      May 20, 2023
    • ADD A CHAT SYSTEM NON-FILTERED

      Please let me speak to the resellers losing money in this app. I will kindly speak to them and tell them how to resell properly. This will allow sellers to communicate through any means necessary and will help the reselling community.

      Sentiment
      • None
      Content
      • Others
      May 20, 2023
    • Most unprofessional service I’ve ever experienced.

      I bought a pair of shoes over 2 weeks ago and just noticed it was STILL “en route to StockX for authentication” so I reached out, only to learn that there was apparently an issue with the sender not being it ship my order. Coincidentally, the shoes I bought are now $100 more than what I originally paid for them 2 weeks ago and the best they could offer me was a refund + a $20 discount code on my next purchase. Talk about a slap in the face lol… I’m only buying this pair of shoes again because I’m dumb and absolutely gotta have them, but this will literally be the last time I ever use their service. I don’t think I’ve actually hear a single good thing about this company now that I think about it.

      Sentiment
      • Negative
      Content
      • Pricing
      May 20, 2023
    • Not good

      Literally never get any true customer service when something goes wrong honestly. They won’t help you with any sales so be careful.

      Sentiment
      • Negative
      Content
      • Others
      May 19, 2023
    • Stock X

      I order a white Nike Tech from stock x and I received it all stained and torn up and I contacted them on multiple occasions and they still haven’t done anything about it I wouldn’t recommend it to anyone use Goat instead

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 19, 2023
    • Rating stockX

      10/10🤌🏾✨

      Sentiment
      • Positive
      Content
      • Others
      May 19, 2023
    • Hi

      Such good app

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 19, 2023
    • IDRIS KNOWBLE

      So far so good 👍🏾👍🏾

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 18, 2023
    • Customer service

      I order shoes but had a old address not only can not manually change to correct address but there no number too call and customer service email are very slow on getting back to you.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 18, 2023
    • Shoe’s

      Best App / site 4 everything and they will handle dat sh¡+

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 18, 2023

Sentiment Analysis

  • Positive(13)
    43%
  • Negative(8)
    27%
  • None(3)
    10%
16 Net Promoter
Score

Popular Topics

  • Features and Usability(7)
    23%
  • Others(7)
    23%
  • Technical Issues(6)
    20%
  • Pricing(3)
    10%
  • Ads(1)
    3%

Languages

  • English(21)
    70%
  • Spanish(3)
    10%

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