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Mixed Reviews for Samsung Service Center: Efficiency and Quality Concerns
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    • Customer Experience Managers
    • Service Center Managers
    • Quality Assurance Officers
    • Retail Store Managers
    • Supply Chain Analysts
Mixed Reviews for Samsung Service Center: Efficiency and Quality Concerns

Samsung Service Center Feedback: Insightful Analysis Report

King Abdullah Branch Rd, Al Hamra, Riyadh 13217, Saudi Arabia

The Samsung Authorized Service Center at Extra Al Hamra has received mixed reviews from customers. Many express dissatisfaction with long wait times, inadequate staffing, and unresponsive service, particularly highlighting that out of ten reception desks, only two are regularly operational. Customers have reported issues with the quality of repairs and customer service, including incomplete fixes and difficulty in obtaining parts. However, some reviews commend the staff's professionalism and helpfulness, particularly noting positive experiences with specific employees. Overall, while there are pockets of good service, the center appears to struggle with efficiency and responsiveness, leading to frequent customer frustration.

Source: Google Business Reviews of Samsung Authorized Service Center

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Customer Feedback Analysis of Samsung Authorized Service Center

Insightful analysis of customer feedback for Samsung Service Center at Extra Al Hamra. Key findings on service quality and efficiency.

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Custom Date - Nov 06, 2025
Popular Phrases (limited preview)
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Featured Content
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  • سامسونج غير متعاونين
    ثطع غيار غالية جدا وضمان ضعيف

    Sentiment
    • Positive
    Content
    • Parts Availability
    Sep 22, 2025

  • All are staff very good and servicing amazing. Thq

    Sentiment
    • Positive
    Content
    • Employee Behavior
    Jan 18, 2025

  • موظفين باردين - لايوجد خدمة عملاء أبدا 👎

    Sentiment
    • Negative
    Content
    • Customer Service
    Dec 07, 2024

  • طلبت صيانة من اسبوعين ويردون الفني يتصل عليك
    ولا اتصال ولا تجاوب
    فاشلين جدا

    Sentiment
    • Negative
    Content
    • After Sales Service
    Jul 10, 2024

  • جميل ومافيه زحمه

    Sentiment
    • None
    Content
    • Waiting Time
    Jun 23, 2024

  • تواصل واتس جدا مفيد

    Sentiment
    • Positive
    Content
    • Customer Service
    May 04, 2024
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Sentiment Analysis (limited preview)
10 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Samsung Authorized Service Center [Mobile ] - Extra Al Hamra سامسونج مركز صيانة معتمد [الأجهزة based on online reviews collected from Google Business. The analysis helps Customer Experience Managers, Service Center Managers, Quality Assurance Officers, Retail Store Managers, Supply Chain Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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