Announcing Our GPT Integration: Transform Customer Reviews into Powerful Marketing
Paramount Plus App Performance Issues and Ad Complaints

Paramount Plus App Performance Issues and Ad Complaints

30 reviews between May 23, 2023 and May 25, 2023.

Paramount Plus customers complain about the app's performance issues, including crashes, buffering problems, and difficulty downloading content. There are also concerns about the frequency of ads, as well as issues with the app's interface, such as no option to skip intros or to mark previously watched content. On the positive side, people appreciate the selection of sports and TV shows available, as well as the low amount of commercials overall.

‎Paramount+
Need to analyze more reviews?

This research report is limited to the analysis of 30 recent reviews. Starting from $12, you can buy the complete version of this research report containing all reviews.

  • Good but has problems.

    The app (often the mobile version) will completely crash after skipping forwards or backwards or even when changing episodes.
    The crash will have your show or movie load continuously without playing again, even after closing out the app and restarting it would get worse and be a black screen and wont load.
    From what i've seen, the only way to fix this problem is to fully restart the device and then open the app again.
    Another problem the site has regardless of the version is subtitle syncing and speed.
    often someone would say something and it would already be on the next subtitle. it's not a big deal but it completely throws me off of a show when i see something that hasn't been said yet and what has been said was on the screen for the previous sentence

    Sentiment
    • Positive
    Content
    • Technical Issues
    May 25, 2023
  • Good shows on Paramount

    Fire Country Tulsa King is awesome. Watch Paramount you will like this channel

    Sentiment
    • Positive
    Content
    • Others
    May 25, 2023
  • Why 5 stars

    The channel has great program/ movies, I enjoy this very much and would recommend it to everyone! Thank you for the great entertainment!!

    Sentiment
    • Positive
    Content
    • Others
    May 25, 2023
  • Goop gun maverick

    Better than the first

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 25, 2023
  • Download is useless

    The app designers have apparently never taken an airplane before. Download requires leaving the app open, waiting uselessly in the foreground for an unreliable download to complete with the added bonus of a failure waiting for you if the iPad goes to sleep. And if the download stops halfway through, well, you’ll just have to delete it and try again. Easily the worst streaming app on iOS.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 25, 2023
    • Deben solucionarlo

      Te permite registrarte más no permite acceso al contenido

      Sentiment
      • Negative
      Content
      • Features and Usability
      May 25, 2023
    • Broken on 6+

      I can download the old app, but it forces me to the App Store to download an upgrade that’s incompatible with old iPhone hardware. Grr.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 25, 2023
    • Shows in my que don’t always pop up on Apple TV.

      This is the only channel this is an issue on. When added to my Apple TV lineup. So all the channels interact with Apple TV. I’m not referring to how shows appear in Paramount Plus, I’m referring to how Paramount Plus shows appear in my Apple TV lineup. Even international channels work with it but not Paramount Plus. Apple TV says I need a subscription. I already have a subscription. Then I have to go to the Paramount app and start the show and then it shows up. The shows are supposed to show up as they are available. Please fix.

      Sentiment
      • None
      Content
      • Features and Usability
      May 25, 2023
    • App crashes when launching videos

      I was already annoyed that the entire Star Trek catalogue is on a service I would otherwise avoid — but I’m particularly cranky that I pay $10/month for an app that doesn’t consistently play videos. Often (at least 2x/week for the past month), the app will crash when trying to load a video. The app is a bit slow anyway, so going through the multiple clicks to pull up my desired video, waiting, then the app crashing is disappointing. Sometimes, if I login to the paramount+ website and pull up a video, it will launch the app and play successfully. Other times, like right now, I have to power cycle my device. Is this some sort of cache issue? Idk. My device is iPad Pro running iOS 16.4.1. I’ve not encountered this poor performance from other streaming services. I might just invest in Star Trek dvds and cancel. 😕

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 25, 2023
    • Sketchy downloads

      I downloaded several episodes for a flight and none would play when I was in the air.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 25, 2023
    • Paramount plus one of the best streaming services

      Paramount plus have some of the best shows you can watch on TV they’re streaming service is the best that we watch and you can get showtime a great deal on their yearly deals with Paramount plus that shows does TV shows best movies on one spot

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 24, 2023
    • Works for me

      Wow, I’ve been reading some of the recent one star reviews and I gotta say that my experience (touch wood) has been quite the opposite. No buffering, no problems whatsoever, plays shows just fine for me. Currently enjoying ‘Tulsa King’.

      Sentiment
      • Positive
      Content
      • Technical Issues
      May 24, 2023
    • W app

      W app

      Sentiment
      • Positive
      Content
      • Others
      May 24, 2023
    • The soccer selection

      The soccer selection is amazing and I especially love that they provide a section just for the highlights and interviews of the games.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 24, 2023
    • Downloading

      Couldn’t download anything on the app even with the premium account need to fix problems

      Sentiment
      • None
      Content
      • Technical Issues
      May 24, 2023
    • Too many ads!!!!

      I used to love watching old Nickelodeon shows here but they have gone too far with the ads. I do not want to have ads before and (newly) in the middle of my shows. Needs to be addressed and fixed.

      Sentiment
      • Negative
      Content
      • Ads
      May 24, 2023
    • No me deja iniciar sesion

      Compre paramount hace un rato y no me deja iniciar sesion me dice que hay un error

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 24, 2023
    • Paramount plus

      This is great addition to paramount but unfortunately It’s requires for have additional charges to my Comcast triple play which is already approximately $ 225 00 a month

      Sentiment
      • Positive
      Content
      • Pricing
      May 24, 2023
    • Be back to you get

      I have a lot going

      Sentiment
      • Positive
      Content
      • Others
      May 24, 2023
    • Live TV either buffers a lot, or crashes 99% of the time

      I seemingly can never enjoy watching the champions league or the US open cup because for some reason this stupid app can’t handle live-streaming them you’d think since I have 500mbps WiFi speeds I’d be able to comfortably watch my soccer matches but this stupid app refuses to let me. I’m going to cancel my subscription

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 24, 2023
    • Lagging

      Can you guys fix the app on Apple TV please. Is constantly stops for buffering and when it plays, the quality is quite low.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 24, 2023
    • Love the content app very glitchy.

      I wish they would fix all the bugs. Being kicked out every other episode, not launching properly. I hope it gets better.

      Sentiment
      • None
      Content
      • Technical Issues
      May 24, 2023
    • Great Content & Dumb UX

      This is the most frustrating streaming service we use. The ratio of good content to silly UI choices is baffling.

      We will keep putting up with no option to “skip intro,” no “next episode” button during the credits, no English language hearing impaired subtitles where we live in Mexico, and no clear indication of “already viewed” for what we’ve already watched.

      Because what choice do we have to watch the shows we want to watch?

      Sentiment
      • Negative
      Content
      • Features and Usability
      May 24, 2023
    • Play

      Can’t get it to play most of tie after 5:00 edit

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 24, 2023
    • Worst streaming app experience of all time

      If it weren’t for the quality of shows this would be zero stars. Constant freezing, crashing, and audio issues on every single downloaded show I’ve ever watched.

      I’ve deleted the app reinstalled it and it works for maybe 20 minutes and does exactly the same thing. Never once have I made it through an entire episode of anything before the pictures glitches and lip sync is off by seconds

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 24, 2023
    • Wow

      So I have been having problems downloading movies, but the movies actually downloaded this time. Y’all improved!! So 5 stars, also what happened to scream 4?

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 24, 2023
    • Garbage app on AppleTV

      If your watching a show using the AppleTV, don’t pause it because when you go to play again it goes back to the beginning with no way to go back to where you were. This happened to me multiple times while watching Rabit Hole and some other shows. You pause it, hit play again and it starts from the beginning with no way to advance to where you were. Had to play it on my phone and stream it which defeats the purpose of having an AppleTV. If you can tell me you have fixed this issue that has been around for a while. I will increase the stars. I’m paying for a service so it should work.

      Sentiment
      • Negative
      Content
      • Features and Usability
      May 24, 2023
    • App is glitchy, hard to download and watch offline

      I created a ticket with support but been closed after 5 days, I have tried only solution provided delete app and download again, try that for 3 times, in my flight I cloud not able to watch what I have downloaded just blank black screen in my iPad. Other streaming apps are working fine I can count 4 of them with me. So I had to end my subscription because I am traveling and like to watch offline, so please fix your app.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 23, 2023
    • Even tho I pay…

      I’m still getting adds. I’m still getting adds for paramount + shows. I thought I wanted all the Star Trek content … but they aren’t that great. So I might cancel bc I’ve only found three solid shows in the last two weeks . . . kinda lame.
      If you pause and play it will chime a network jingle while it plays over whatever you’re watching.
      The app doesn’t keep track of your progress (if you’ve watched it before it won’t tell you/if you stopped midway it might* show you)
      One cool thing that some streaming apps haven’t caught on to is the picture-in-picture will stay up if you re-enter the app. Cool.
      Ultimately, I’m going to finish up a couple shows then cancel by the end of the month. I’d rather tor r ent shows then pay for P+ periodt

      Sentiment
      • Negative
      Content
      • Pricing
      May 23, 2023
    • Great service and shows

      Great TV shoes with little commercials. So far never had a problem with the service.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 23, 2023

Sentiment Analysis

  • Positive(12)
    40%
  • Negative(15)
    50%
  • None(3)
    10%
-10 Net Promoter
Score

Popular Topics

  • Technical Issues(14)
    47%
  • Features and Usability(9)
    30%
  • Others(4)
    13%
  • Pricing(2)
    7%
  • Ads(1)
    3%

Languages

  • English(28)
    93%
  • Spanish(2)
    7%

Rate this report

Help us to improve this report.

See Other Examples

See other research reports created by our community members from App Store reviews.

See All Research Reports >>
Related Readings

Kimola provides resources to enhance your market research knowledge, providing tutorials, tips and tricks and best practices for different research scenarios.

Frequently Asked Questions
  • This page is a research report based on the analysis of online reviews collected from App Store. It contains the top 30 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media. Also, you can download this report in Excel file format with all the reviews and analyses.

  • Yes, you can, and this is the fun part about Kimola! Kimola offers a variety of free research tools that turn online customer feedback into comprehensive research reports. You can use these tools for different platforms like Amazon, Trustpilot, Tripadvisor, and Google Play to create your own research reports.

  • Yes, you can have this research report with more reviews analyzed. The page you are viewing is limited to the analysis of 30 recent reviews. Starting from $12, you can buy the complete version of this research report containing all reviews. Click here you can see the options.

  • Besides free research tools, Kimola also offers software products to collect, analyze and classify customer feedback. Kimola Analytics automatically tracks customer feedback on social media channels, e-commerce sites and articles from news portals. If you already use a tool to collect customer feedback, you can try Kimola Cognitive to upload your existing data for text analysis with sentiment and content classification.