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Frustrations with the OurHome App: Slow Loading and Frequent Errors

Frustrations with the OurHome App: Slow Loading and Frequent Errors

30 reviews between May 24, 2023 and Aug 15, 2023.

Users of the OurHome app are frustrated with its slow loading times, frequent errors, and lack of updates. Many reviewers mention connection issues and the app not saving tasks or freezing. Some users have reached out to the developers for support but have received no response. Despite these issues, users appreciate the layout and organization of the app and its potential to track tasks and chores for families.

‎OurHome - chores and rewards
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30 reviews between May 24, 2023 and Aug 15, 2023.

May 24, 2023 - Aug 15, 2023
  • We love the app but…

    Me and my family love this app! it helps us stay connected in scheduling, our chores and task etc. BUT it is SUPER annoying how long it takes to load and errors pop up.. I had to enter in task and calender events multiple times for them to finally be in the system! I will continue to use in hopes this gets fixed soon!!!

    Sentiment
    • None
    Content
    • Loading Issues
    Aug 15, 2023
  • Ok...

    This thing is awful when was the last time it has updated??!?! There are so many bugs like whenever I open the app it’s says “cannot connect to the internet changes will not be saved” I have PERFECT internet there is absolutely no problem with anything else on my phone and whenever I complete my chores it thinks “oh this person is felling happy about themselves we better put on more chores that other people haven’t completed! Wouldn’t that be great!” And then I look on the app and there are like 5 more chores including ones that I already did

    Just try a much better app called chores allowance bot at least it has had an update in the last DECADE

    Sentiment
    • Negative
    Content
    • Glitches and Bugs
    Aug 12, 2023
  • Please update!!

    I use this app everyday with an ABA clinic. It appears that the developers have abandoned this app. I would like to continue using it but if they don’t provide an update soon I will be forced to look for an alternative option.

    Sentiment
    • Negative
    Content
    • Lack of Updates
    Aug 11, 2023
  • Loading time is awful

    I love the layout and the way it’s organized but on my phone, my daughters tablet and the computer it takes for ever to transition between screen and frequently times out. NOT an internet issue because have also taken the devices off Wi-Fi. If this could be fixed this would be a fantastic app.

    Sentiment
    • None
    Content
    • Slow Performance
    Aug 11, 2023
  • almost

    this is my favorite chore / reward app but it's nearly unusable with how often it 'can't load'. this is the only app with a sync feature that just does not function half the time and needs to be constantly forced closed for any of the pages to load.

    makes it difficult for me to get on a roll and stay productive with checking things off etc.

    also, maybe i'm missing it but i accidentally claimed a reward and there's just no way to undo it and restore the points?? the process of manually deducting and adding is a little demoralizing when it's such a basic feature.

    Sentiment
    • None
    Content
    • Glitches and Bugs
    Aug 06, 2023
    • Slow

      I really like this app and have been using it for a long time. But it’s very slow to connect whether on Wi-Fi or cellular. A lot of times I get an error connecting to the server, no connection, connection issues and whatnot. I’ve reached out to the developer a couple times with no response. I would like to keep using this app but half the time it doesn’t load.

      Sentiment
      • None
      Content
      • Connection Problems
      Jul 26, 2023
    • Needs to be updated

      My husband and I love how this app works, but it really needs an update! It is extremely slow to load and sometimes doesn’t load at all.

      Sentiment
      • None
      Content
      • Lack of Updates
      Jul 25, 2023
    • Wish it would cooperate.

      Every time I go into the app it takes forever to load each section and makes it extremely obnoxious to use. It says it has no internet when i have WiFi and cell data. Other than that I love it.

      Sentiment
      • Positive
      Content
      • Loading Issues
      Jul 20, 2023
    • Works pretty well - freezes and doesn’t save sometimes

      We have a large family and wanted to use an app to track tasks and chores for the kids as well as rewards. The app works well enough but there are many times where it will not save, it’s will lag and freeze, or it will say “not connected to internet did not save.” I do not have issues with my connection at home- in fact, my internet is super stable. The lack of saving or freezing is annoying and I hope they can work the bugs out. Otherwise it is helpful and easy to use.

      Sentiment
      • Positive
      Content
      • Syncing Problems
      Jul 16, 2023
    • Horrible connection issues

      This app used to be decent with only a few connection issues but now it’s unusable. We can sometimes add points but nearly every time we try to view the points for each family member, the screen just continually loads.

      Sad because this could be awesome. Would love to use if they could figure out the loading issues. Until then, 1 star.

      Sentiment
      • Negative
      Content
      • Loading Issues
      Jul 15, 2023
    • Showing abandonment age

      It looks like this app has been abandoned. It regularly fails to load things, and feels generally buggy. The last update was a couple years ago, so maybe it just got forgotten?

      I want it to work, but I’ll have to find another solution.

      Sentiment
      • None
      Content
      • App Abandonment
      Jul 13, 2023
    • So many glitches

      This app would be awesome if it actually worked. After someone check off a task, it shows up again even tho it’s not set to repeat. When I reschedule tasks the app shuts down. Way too many glitches. Sad because it would be perfect for our needs.

      Sentiment
      • Negative
      Content
      • Glitches and Bugs
      Jul 13, 2023
    • Love the app but my bf has a google pixel and can’t use it

      Hi! I was just writing to suggest updating the android version of the app. Id really like to use this app with my boyfriend because we live together and find it difficult to coordinate things like groceries or chores because sometimes he’s home and i’m not or vice versa. I found this app and I was excited that it had android compatibility but when we tried it, it says it’s out of date. :(. I really like the interface and I’d love to be able to utilize it in my life! Please update the android version 🥲.

      Sentiment
      • Positive
      Content
      • Lack of Updates
      Jul 10, 2023
    • Really wanted to like this

      I was looking for a way to incentivize and give my teen and pre teen kids a way to get things done and see the rewards of hard work. The problem… the app is awful about loading of and when it actually will. I put a ton of time into setting everything up and lost of the time it says it can’t connect. Not just me but for others as well. Very disappointing.

      Sentiment
      • Negative
      Content
      • Connection Problems
      Jul 08, 2023
    • Love the app but keeps having internet connection issues

      I love the app and the concept but my app keeps glitching and taking forever to load. I then get an error code that it lost internet connection. I also would like to be able to remove tasks that my daughter said she had completed but didn’t actually do from my admin account. These little things are frustrating but if it was fixed I definitely would give it 5 stars.

      Sentiment
      • Negative
      Content
      • Glitches and Bugs
      Jul 08, 2023
    • Needs updating!

      I love the concept and the features but we often have trouble getting it to load or save. Would love to enjoy and updated version!

      Sentiment
      • None
      Content
      • Loading Issues
      Jul 04, 2023
    • What the heck?!

      When I first downloaded the app, I thought it was cool but for some reason I can’t figure out how to add family members to it because when I add them, it only shows it on my screen they can’t do anything or function on it if anyone can help me, please just let me know

      Sentiment
      • None
      Content
      • Feature Requests
      Jul 02, 2023
    • It’s kind of slow to update

      Slow to update with tasks, rewards, etc

      Sentiment
      • None
      Content
      • Slow Performance
      Jun 28, 2023
    • The design is good but loading is horrible and got worse with time

      We use this app everyday for our 3 kids and its super helpful. We add many custom tasks and check off kids chores every day. However, after sometime, its loading got horrible, the app just goes blank, or says theres no internet connection, which is not true, many tasks that have been checked off would pop back again. Sometimes that issue can be fixed by reloading it, of close the app then open again, but sometimes it doesn't so I would end up not using it for the day. Now the error appears almost every single time I use the app, which is really annoying. I hope the team would fix it because eventually I may have to stop using it.

      Sentiment
      • None
      Content
      • Loading Issues
      Jun 26, 2023
    • Used to be great

      This app has served us well for years, but it looks like the developers have abandoned it as it hasn’t been updated in 2 years. It is so painful to use now, going to have to find a new chore app to use.

      Sentiment
      • Negative
      Content
      • Lack of Updates
      Jun 22, 2023
    • Good but painfully slow

      App has some good features and ideas but it's painfully slow. Constant loading and "Can't connect" errors are annoying.

      Sentiment
      • None
      Content
      • Connection Problems
      Jun 21, 2023
    • Please keep updating!

      We love this app but noticed it hasn’t been updated in a while. We’re starting to get weird bugs. Please don’t let this app go! It’s so helpful to our family!

      Sentiment
      • None
      Content
      • App Abandonment
      Jun 18, 2023
    • Good Overall

      I love OurHome app but there are times when it doesn’t load, won’t show what is scheduled in the calendar, or won’t let you add anything. This happens a lot more than I’d like and I hope they fix it soon or I may have to find a new calendar app to use because it’s becoming very frustrating. I also wish you could access from a computer and not only the app.

      Sentiment
      • Positive
      Content
      • Glitches and Bugs
      Jun 15, 2023
    • Updates Needed

      This app hasn’t been updated in 2 years. It’s glitchy and seems to get worse with every iOS update. I’ve been begging for a setting to only allow admins to skip chores with no response. I’ve been using and recommending this app for years and would be willing to pay for a fixed version of it, but I’m officially on the hunt for something with more responsive developers.

      Sentiment
      • None
      Content
      • Lack of Updates
      Jun 07, 2023
    • Internet connection issue

      So far I like the app although the constant internet connection issue whether on WiFi or not is getting aggravating. I wish we could get an update to fix this issue.

      Sentiment
      • None
      Content
      • Connection Problems
      Jun 04, 2023
    • This app *used* to be so good!

      I used this app back in 2020 to keep both me & my boyfriend on track with our chores. We both loved it, and it worked really well to help with our lack of motivation, and reminders. One thing I really loved was you could set a chore, and then under that chore create a list of things to do. So for example:
      -Clean Living Room
      •Pickup coffee table
      •Fold blankets
      •Vacuum

      I redownloaded it again because we got really off track & busy with our lives and I need some motivation… come to find out you can’t create a list under a chore anymore 😭 Deleted it after I saw that was gone. Hoping to find another that has that option.

      Sentiment
      • None
      Content
      • Feature Requests
      May 31, 2023
    • So far I’m liking it

      Just got this today to help myself and my husband not get upset when one reminds the other of something. The only thing I’m having an issue with is the repeat scheduling feature. To get a weekly task scheduled I have to select daily or monthly first and save. Then go back into the repeat menu and then select weekly. This is the only way I can seem to get the weekly schedule options to appear. I can not toggle correctly thru the three repeat scheduling options without closing the menu and going back in to an option I didn’t not previously have selected. It’s a smidge hard to explain.

      I do have a feature idea that I think would be good. Have a way to tie a specific task to a specific reward. For example I want to work on writing in my journal more but I know I’m slowly running out of room. My reward for writing in my journal x number of times/minutes could be buying a new pretty journal.

      I look forward to using this app and it’s reward system even more when we have children.

      Sentiment
      • Positive
      Content
      • Feature Requests
      May 30, 2023
    • Slow response times, bad user experience

      I really like the product but I cannot get over how buggy this app is. The load times for actions makes this really frustrating to use.

      Sentiment
      • Negative
      Content
      • Glitches and Bugs
      May 27, 2023
    • No longer hosted?

      I love the concept and took the time
      to set it up only to not be able to share it with my family- which was half its purpose. When I send the link, they just receive an error when the page loads. They cannot join the family page I’ve created. When I tried to reach out to the developer, I found their support page is no longer hosted.

      Sentiment
      • Negative
      Content
      • App Abandonment
      May 24, 2023
    • Great app concept, but buggy

      We love the concept of the task customization, but we haven’t been receiving notifications and sometimes when we add new task, we get a “can’t connect to internet. Changes will not be saved.” message, that is frustrating.

      Sentiment
      • Positive
      Content
      • Syncing Problems
      May 24, 2023

Sentiment Analysis

  • Positive(6)
    20%
  • Negative(9)
    30%
  • None(15)
    50%
-10 Net Promoter
Score

Popular Topics

  • Glitches and Bugs(6)
    20%
  • Lack of Updates(5)
    17%
  • Loading Issues(5)
    17%
  • Connection Problems(4)
    13%
  • App Abandonment(3)
    10%
  • Feature Requests(3)
    10%
  • Slow Performance(2)
    7%
  • Syncing Problems(2)
    7%

Languages

  • English(30)
    100%

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