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Review of an Online School Payment App

Review of an Online School Payment App

7 reviews between Aug 10, 2020 and Aug 29, 2023.

This app for online school payments falls short on reliability and is full of glitches. It is difficult to navigate with an ugly and confusing interface. The payment process is time-consuming and the app charges extra fees. Some users had issues with the POLI payment option and customer service was not helpful. Despite its flaws, some users appreciate the use of Apple Pay and TouchID for logins.

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7 reviews between Aug 10, 2020 and Aug 29, 2023.

Aug 10, 2020 - Aug 29, 2023

Popular Phrases

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Featured Content

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  • Horrible

    Rubbish app. Not sure how they manage to sell this across schools. Possible political influence or no competition?

    Sentiment
    • Negative
    Content
    • Customer Service
    Aug 29, 2023
  • Functional but barely

    I'm not sure how an app in 2023 can have an interface this bad. It's ugly, confusing, and difficult to navigate. And why is the PIN entry screen so small? If you get past the awful interface, it does eventually get the job done

    Sentiment
    • Negative
    Content
    • App Interface
    Jul 20, 2023
  • Nice idea but very unreliable - too many faults

    Love the idea of online payments at school but unfortunately this app falls well short on being reliable and it is full of glitches. Commonly you can get as far as ‘add to cart’ then that button won’t work. Have emailed several times but customer service don’t really seem to have their head round the issue - it’s like the response comes from a robot, with ‘click add to cart’
    Ahhh ….. ?

    Sentiment
    • Negative
    Content
    • Glitches and Bugs
    Jul 19, 2023
  • Awful, preferred to just pay the school direct

    Horrible app, annoying to charge so much for credit cards. Life was easier when we just paid the school direct, or our child could take $2 cash for a sausage sizzle. Now it’s a convoluted app experience and extra charges.

    Sentiment
    • Negative
    Content
    • Charging Fees
    Jun 16, 2023
  • A good start…

    Thanks for this; love the use of Apple Pay (no more plugging my credit card details into loads of websites of varying quality) & TouchID for subsequent logins.
    Can’t rate it higher as there’s still some work to do but will send as feedback.

    Sentiment
    • None
    Content
    • Apple Pay and TouchID
    Mar 17, 2021
  • This is inconvenient

    Spent far too long trying to make payment, always seem to go back and forth between different screens.
    And back at the signup form it was very hard to pick the school, autocomplete kept selecting wrong school with similar initial letters.

    Sentiment
    • Negative
    Content
    • Navigation and PIN Entry
    Nov 02, 2020
  • Glitchy

    I lost patience with this app within minutes of downloading. The POLI payment option just leaves you hanging, and never lets you log in to your bank.

    Sentiment
    • Negative
    Content
    • POLI Payment Option
    Aug 10, 2020
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Sentiment Analysis

-86 Net Promoter
Score

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