Announcing Free Research Tools: Turn Amazon, Trustpilot, Tripadvisor, Google Play and App Store reviews into market research!
See All Reports >>
Mixed Reviews for Nike.com - Customer Service and Quality Problems

Mixed Reviews for Nike.com - Customer Service and Quality Problems

40 reviews between Oct 30, 2023 and Nov 06, 2023.

Nike.com receives mixed reviews from customers, with complaints about customer service, delivery issues, and quality problems. Some customers have had difficulty contacting customer service and receiving refunds. Others have experienced issues with incorrect sizing and defective products. However, there are also positive reviews highlighting the quality of Nike products and the satisfaction of loyal customers.

Nike 
Get a comprehensive research report!
Get a comprehensive research report right away

This research report is limited to the analysis of 40 recent reviews. Starting from $12, you can buy the complete version of this research report containing all reviews.

Buy Now!

40 reviews between Oct 30, 2023 and Nov 06, 2023.

Oct 30, 2023 - Nov 06, 2023

Popular Phrases

see all >>

Featured Content

see all >>
  • our family always trust nike products…

    our family always trust nike products like clothing, sportwear, sport shoes and others product alway make us satisfied to wear it

    Sentiment
    • Positive
    Content
    • Product Quality
    Nov 04, 2023
  • Keine termingerechte Lieferung, trotzdem 15 Euro extra für Expressversand

    Mir wurde für 15 Euro extra eine Expresslieferung für den 31.10. angeboten. Ware wurde erst am 2.11 geliefert, also nicht Express. Die 15 Euro muss ich laut Kundenservice trotzdem zahlen. Es tue ihnen Leid. Davon kann ich nicht abbeißen. Werde mich an den Konsumentenschutz wenden.

    Sentiment
    • Negative
    Content
    • Ordering and Delivery
    Nov 04, 2023
  • In Juni schoenen terug gestuurd omdat…

    In Juni schoenen terug gestuurd omdat deze kapot gingen binnen 2 maanden. Zouden wat laten weten binnen 3 weken nogsteets krijg ik geen antwoord of oplossing. Al zo vaak contact op genomen maar je wordt van t kastje naar de muur gestuurd..

    Sentiment
    • Negative
    Content
    • Customer Service
    Nov 03, 2023
  • Worst customer service Nike company

    Worst customer service Nike company. Called so many times but they are not responding back on timely manner. Claim num is 91682431. Still waiting called almost 15 times. Very bad

    Sentiment
    • Negative
    Content
    • Customer Service
    Nov 03, 2023
  • Excellent Customer Service experience

    So it seems I am on my own with a 5* review. Ordered trainers to go to Germany. They ended up at a local post office who said they didn’t have them anymore. Used the chat to speak to Customer Services who apologised, tacked the order and issued a refund there and then! Plus a 20% off discount code. No hassle and very impressed.

    Sentiment
    • Positive
    Content
    • Ordering and Delivery
    Nov 02, 2023
  • Servizio vergognoso

    Sito web fatto con i piedi, pieno di bug e malfunzionamenti con diversi browser. Non si riesce ad inoltrare l'ordine, la procedura finisce sempre con un incomprensibile errore. Ho una gift-card che ora è inutilizzabile! Assistenza che parla a stento l'italiano e non sa che pesci pigliare! A mai piÚ Nike!

    Sentiment
    • Negative
    Content
    • Website Experience
    Oct 31, 2023
  • Rachel excellente vendeuse sur le site…

    Rachel excellente vendeuse sur le site Nike de Lille,agreable souriante aimable gentille.Je recommande Ă  1000000%

    Sentiment
    • Positive
    Content
    • In-store Experience
    Oct 31, 2023
  • If i could give 0 starts i would.

    If i could give 0 starts i would.Customer service is non-existing. They purely dont care about their customers. When you call automated service is below poor and cant get through to actual person.Was Nike loyal customer for over 10 years and as of today i wont be buying their products again, absolute shamble and rubbish company. Should be a shame!

    Sentiment
    • Negative
    Content
    • Customer Service
    Oct 31, 2023
  • Pinsamt

    Pinsamt. Beställer ett par skor airmax och noterar att kanten pü främre delen ligger lÜs i jmf med hÜger sko. FÜrsÜker nü deras service och de är ju omÜjligt. Vet nügon hur man lÜser det sü jag kan fü det utbytt och ej returnet? Sista güngen jag beställer ett par skor frün nike.

    Sentiment
    • Negative
    Content
    • Product Quality
    Oct 31, 2023
  • Bestilte et par sko fra Nike til min…

    Bestilte et par sko fra Nike til min søn. Kom bagefter til at læse alle de dårlige anmeldelser 😫 2 dage senere havde jeg de nye sko i hånden. De var desværre for små og jeg sendte dem retur og købte et par i større størrelse. Absolut ingen problemer med retur eller modtagelse af de nye. Lyn hurtig levering og de fortjener 5 stjerner fra mig.

    Sentiment
    • Positive
    Content
    • Returns and Refunds
    Oct 31, 2023
  • See All Reviews

Sentiment Analysis

-50 Net Promoter
Score

Popular Topics

Languages

Rate this report

Help us to improve this report.

See Other Examples

See other research reports created by our community members from Trustpilot reviews.

See All Research Reports >>
Related Readings

Kimola provides resources to enhance your market research knowledge, providing tutorials, tips and tricks and best practices for different research scenarios.

Complete Market Research Guide for Coffee Shops & Roasters

Complete Market Research Guide for Coffee Shops & Roasters

See how to analyze coffee shop customer reviews on Trustpilot with one click.
3 min read
Complete Market Research Guide for Fitness Centers

Complete Market Research Guide for Fitness Centers

Learn how to conduct market research for fitness centers on Trustpilot with one click.
3 min read
Complete Market Research Guide for Fashion Stores

Complete Market Research Guide for Fashion Stores

Learn how to conduct market research to leverage customer insights for your fashion store on Trustpilot.
2 min read
Complete Market Research Guide For Hobby Stores

Complete Market Research Guide For Hobby Stores

See how to scrape and analyze hobby store reviews on Trustpilot with one click to reveal customer insights.
2 min read
Complete Market Research Guide for Hair & Beauty Salons

Complete Market Research Guide for Hair & Beauty Salons

Learn how to leverage customer feedback for your hair and beauty salon listed on Trustpilot.
2 min read
Complete Market Research Guide for Furniture Stores

Complete Market Research Guide for Furniture Stores

Learn how to analyze reviews of furniture stores on Trustpilot.
2 min read
Frequently Asked Questions

  • This page is a research report based on the analysis of online reviews collected from Trustpilot. It contains the top 40 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media. Also, you can download this report in Excel file format with all the reviews and analyses.

  • Yes, you can, and this is the fun part about Kimola! Kimola offers a variety of free research tools that turn online customer feedback into comprehensive research reports. You can use these tools for different platforms like Amazon, Trustpilot, Tripadvisor, Google Play, and App Store to create your own research reports.

  • Yes, you can have this research report with more reviews analyzed. The page you are viewing is limited to the analysis of 40 recent reviews. Starting from $12, you can buy the complete version of this research report containing all reviews. Click here you can see the options.

  • Besides free research tools, Kimola also offers software products to collect, analyze and classify customer feedback. Kimola Analytics automatically tracks customer feedback on social media channels, e-commerce sites and articles from news portals. If you already use a tool to collect customer feedback, you can try Kimola Cognitive to upload your existing data for text analysis with sentiment and content classification.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.