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Mixed Reviews for Nike.com - Customer Service and Quality Problems

Mixed Reviews for Nike.com - Customer Service and Quality Problems

40 reviews between Oct 30, 2023 and Nov 06, 2023.

Nike.com receives mixed reviews from customers, with complaints about customer service, delivery issues, and quality problems. Some customers have had difficulty contacting customer service and receiving refunds. Others have experienced issues with incorrect sizing and defective products. However, there are also positive reviews highlighting the quality of Nike products and the satisfaction of loyal customers.

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40 reviews between Oct 30, 2023 and Nov 06, 2023.

Oct 30, 2023 - Nov 06, 2023

Featured Content

  • our family always trust nike products…

    our family always trust nike products like clothing, sportwear, sport shoes and others product alway make us satisfied to wear it

    Sentiment
    • Positive
    Content
    • Product Quality
    Nov 04, 2023
  • Keine termingerechte Lieferung, trotzdem 15 Euro extra für Expressversand

    Mir wurde für 15 Euro extra eine Expresslieferung für den 31.10. angeboten. Ware wurde erst am 2.11 geliefert, also nicht Express. Die 15 Euro muss ich laut Kundenservice trotzdem zahlen. Es tue ihnen Leid. Davon kann ich nicht abbeißen. Werde mich an den Konsumentenschutz wenden.

    Sentiment
    • Negative
    Content
    • Ordering and Delivery
    Nov 04, 2023
  • In Juni schoenen terug gestuurd omdat…

    In Juni schoenen terug gestuurd omdat deze kapot gingen binnen 2 maanden. Zouden wat laten weten binnen 3 weken nogsteets krijg ik geen antwoord of oplossing. Al zo vaak contact op genomen maar je wordt van t kastje naar de muur gestuurd..

    Sentiment
    • Negative
    Content
    • Customer Service
    Nov 03, 2023
  • Worst customer service Nike company

    Worst customer service Nike company. Called so many times but they are not responding back on timely manner. Claim num is 91682431. Still waiting called almost 15 times. Very bad

    Sentiment
    • Negative
    Content
    • Customer Service
    Nov 03, 2023
  • Excellent Customer Service experience

    So it seems I am on my own with a 5* review. Ordered trainers to go to Germany. They ended up at a local post office who said they didn’t have them anymore. Used the chat to speak to Customer Services who apologised, tacked the order and issued a refund there and then! Plus a 20% off discount code. No hassle and very impressed.

    Sentiment
    • Positive
    Content
    • Ordering and Delivery
    Nov 02, 2023
  • Servizio vergognoso

    Sito web fatto con i piedi, pieno di bug e malfunzionamenti con diversi browser. Non si riesce ad inoltrare l'ordine, la procedura finisce sempre con un incomprensibile errore. Ho una gift-card che ora è inutilizzabile! Assistenza che parla a stento l'italiano e non sa che pesci pigliare! A mai più Nike!

    Sentiment
    • Negative
    Content
    • Website Experience
    Oct 31, 2023
  • Rachel excellente vendeuse sur le site…

    Rachel excellente vendeuse sur le site Nike de Lille,agreable souriante aimable gentille.Je recommande à 1000000%

    Sentiment
    • Positive
    Content
    • In-store Experience
    Oct 31, 2023
  • If i could give 0 starts i would.

    If i could give 0 starts i would.Customer service is non-existing. They purely dont care about their customers. When you call automated service is below poor and cant get through to actual person.Was Nike loyal customer for over 10 years and as of today i wont be buying their products again, absolute shamble and rubbish company. Should be a shame!

    Sentiment
    • Negative
    Content
    • Customer Service
    Oct 31, 2023
  • Pinsamt

    Pinsamt. Beställer ett par skor airmax och noterar att kanten på främre delen ligger lös i jmf med höger sko. Försöker nå deras service och de är ju omöjligt. Vet någon hur man löser det så jag kan få det utbytt och ej returnet? Sista gången jag beställer ett par skor från nike.

    Sentiment
    • Negative
    Content
    • Product Quality
    Oct 31, 2023
  • Bestilte et par sko fra Nike til min…

    Bestilte et par sko fra Nike til min søn. Kom bagefter til at læse alle de dårlige anmeldelser 😫 2 dage senere havde jeg de nye sko i hånden. De var desværre for små og jeg sendte dem retur og købte et par i større størrelse. Absolut ingen problemer med retur eller modtagelse af de nye. Lyn hurtig levering og de fortjener 5 stjerner fra mig.

    Sentiment
    • Positive
    Content
    • Returns and Refunds
    Oct 31, 2023
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Sentiment Analysis

-50 Net Promoter
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