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Mobile game plagued by customer service, bugs, and paywall

Mobile game plagued by customer service, bugs, and paywall

30 reviews between Feb 26, 2023 and May 20, 2023.

This mobile game has a lot of issues according to its players. Some experienced bad customer service, lost their progress, or encountered bugs. Others complained about the paywall, RNG, and lack of trading system. Despite some positive reviews, the game's longevity and fairness are questionable.

‎Survivor!.io
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  • Very bad game

    A very bad game , which charged me twice for extra money.

    Sentiment
    • Negative
    Content
    • Pricing
    May 20, 2023
  • Fun for awhile

    Game gets extremely repetitive in the long run. And while I know that RNG is a feature here, it becomes increasingly annoying and offputting to know that I must keep trying until I get the right skill combinations to clear the stage. Good to kill time for awhile, but don’t expect longevity.

    Sentiment
    • None
    Content
    • Features and Usability
    May 19, 2023
  • fun

    but too much ads

    Sentiment
    • Positive
    Content
    • Ads
    May 13, 2023
  • Worst game ever

    Very slow on reply

    Horrible customer service !!!

    Respond with silly reply !!!

    Always clash !!!

    Don’t top up will lose your saved file

    Saved file deleted and no ways to retrieve back

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 09, 2023
  • Save game lost

    I lost my save game during one of their updates and until now, they have not been able to revert my account. I’ve invested in the game and even emailed them prove of purchases but they started blaming my phone model (iPhone XS) and ignoring my emails. Even if I am willing to start again from scratch, the game doesn’t allow me to log in and always start from stage 1 like the app was first downloaded each time I try to open the game. Even if I try to stay in the game, after the introductory round, I’ll be sent to home page but unable to upgrade anything due to error. Honestly I enjoyed the game but with all these issues and the lack of ability to support from the game admin, I just have to ditch the game. Now I don’t even dare to play anymore Habby games because it may just fail any day.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 08, 2023
    • love this game my brothers

      this game is amazing trust me bros it’s just like the ads on TikTok but I highly recommend to make the ads better and less cringe

      Sentiment
      • Positive
      Content
      • Others
      May 02, 2023
    • Not that fun

      I can’t believe how some people gave this game 5 stars I can’t even play with my friends gacha is very very low chance of getting some good equipment pls improve this game

      Sentiment
      • None
      Content
      • Features and Usability
      May 01, 2023
    • Bored game

      Starting is fun, but now? Getting more bugs, system random upgrading weapon is getting ridiculous, ads also getting longer and unlink …

      Sentiment
      • Negative
      Content
      • Technical Issues
      Apr 30, 2023
    • Co-op

      Cannot even tho same wifi and update

      Sentiment
      • None
      Content
      • Technical Issues
      Apr 28, 2023
    • Progress gone

      Deleted the game and reinstalled back. I have to start from scratch! My purchases are all gone

      Sentiment
      • Negative
      Content
      • Technical Issues
      Apr 20, 2023
    • Too hard

      I. Struggled for 1 month and I do good thing and good boy

      Sentiment
      • Negative
      Content
      • Others
      Apr 18, 2023
    • Goodgame

      But it’ll better if I can connect it to Facebook or something because I had lost my phone and so does my account!!
      Hope it will never happen again.

      Sentiment
      • Positive
      Content
      • Features and Usability
      Apr 14, 2023
    • Greedy Devs

      Recent events are all P2W. Devs are making us pay to progress in the event

      Sentiment
      • Negative
      Content
      • Pricing
      Apr 10, 2023
    • Not worth your playing

      Developers determined the reward and the items are mostly clothing, gloves, boots, accessories.

      The percentage of you obtaining a weapon is almost 2% only.

      Sentiment
      • Negative
      Content
      • Features and Usability
      Apr 09, 2023
    • Bug

      Game got stuck at the lucky train segment. I can’t collect the rewards nor resume the game.

      Sentiment
      • Negative
      Content
      • Technical Issues
      Apr 08, 2023
    • Add

      Add a trading system so you can trade with your friends pls

      Sentiment
      • Positive
      Content
      • Features and Usability
      Apr 06, 2023
    • Save gone?

      I downloaded for a day and went to level 5.
      Next day I go in my account is back to level 2. So I delete this game :)

      Sentiment
      • Negative
      Content
      • Technical Issues
      Mar 30, 2023
    • Disgusting paywall design for ranked

      This game has the worst paywall Ive experienced in a mobile game. They literally prevent non paying gamers from getting the good equipments during ranked challenges; whereas the cashers get exactly what they need to nuke the bosses. Its supposed to be RNG for ranked challenges, but I’m definitely certainly absolutely sure it’s not RNG; payers will always be top 1-3 dealing 10-100x more damage than everybody else in the same board. Clearly there’s bias ongoing lol. Fix this bs, devs

      Sentiment
      • Negative
      Content
      • Pricing
      Mar 28, 2023
    • Daily challenges

      Daily challenges are too easy. Make them harder.

      Sentiment
      • Negative
      Content
      • Features and Usability
      Mar 28, 2023
    • This game is good but glitchy

      I have not gotten tech part but am level 14

      Sentiment
      • Positive
      Content
      • Others
      Mar 28, 2023
    • Good

      Lionel Messi

      Sentiment
      • Positive
      Content
      • Others
      Mar 25, 2023
    • Bug

      Decent game but there is a bug in energy. Sometimes the energy drops back to 0. I hope the developer fixes it.

      Sentiment
      • None
      Content
      • Technical Issues
      Mar 23, 2023
    • A Rare Breed

      What an amazing developer that chooses not to force ads on you. U could gain additional items with ads but if u choose not to u can have absolutely 0 ads. A rare gem indeed!

      Sentiment
      • Positive
      Content
      • Ads
      Mar 23, 2023
    • Game is really good

      This game is easy to get addicted. Good

      Sentiment
      • Positive
      Content
      • Features and Usability
      Mar 21, 2023
    • Abnormal Network Connection

      Unable to view my profile, i am able to add friends but i cannot buy any chests as there's an abnormal connection issue, i have tried reinstalling and using the fix game function but both of which will restart my progress in the game and randomly sync a profile back with no name and player id at all. there are some occasions where i don't have all features of the game unlocked as well. I have also used wifi to download the game and tried on mobile data. both of which will result in the same issue. Please help

      Sentiment
      • Negative
      Content
      • Technical Issues
      Mar 20, 2023
    • Fun game

      Very fun

      Sentiment
      • Positive
      Content
      • Others
      Mar 19, 2023
    • Very good

      very good very nice 🥵😳🍷😤😕😎🥵😤🍷🍷🫣😃🍔🇸🇬🥵🥶😇👍😗😅🙂🙂🤨

      Sentiment
      • Positive
      Content
      • Others
      Mar 19, 2023
    • Too much RNG!!!

      Too much RNG on opening chests. But it’s still understandable….. but collecting 80 shards to unlock a character and still have to depend on RNG?!?!? Come on….. I just want to level catnips. I can’t even choose the shards. It’s way too difficult!

      Sentiment
      • Negative
      Content
      • Features and Usability
      Mar 02, 2023
    • Lost my account

      Was unable to login , (loading page stuck at 0%) so I reinstalled the app, now I’ve been trying to get my account back, the game gave me my levels but my items are all missing and everything I click they say connection error, all my in game purchases gone, help pls?

      Sentiment
      • Positive
      Content
      • Technical Issues
      Feb 28, 2023
    • Network connection error

      I have been on a very stable network but I kept experiencing:
      1) game progress not syncing
      2) energy count somehow “fluctuates”
      3) unable to claim bonus due to network error

      The game is fun but until these are fixed, unplayable

      Sentiment
      • None
      Content
      • Technical Issues
      Feb 26, 2023

Sentiment Analysis

  • Positive(11)
    37%
  • Negative(14)
    47%
  • None(5)
    17%
-10 Net Promoter
Score

Popular Topics

  • Technical Issues(11)
    37%
  • Features and Usability(8)
    27%
  • Others(6)
    20%
  • Pricing(3)
    10%
  • Ads(2)
    7%

Languages

  • English(30)
    100%

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