Announcing Free Research Tools: Turn Amazon, Trustpilot, Tripadvisor, Google Play and App Store reviews into market research!
Mixed Reviews for Nike Customer Service and Website Functionality

Mixed Reviews for Nike Customer Service and Website Functionality

40 reviews between Oct 30, 2023 and Nov 06, 2023.

Nike customer service receives multiple complaints about slow response times, incorrect orders, and unhelpful staff. Some customers report difficulties in getting refunds for returned items. Others mention problems with the website's functionality and bugs. A few customers express frustration with the lack of clear sizing information on running clothing. Despite these negative experiences, some customers praise the quality of Nike products and the company's website offers attractive deals. One customer highlights the excellent service they received from a salesperson at a Nike store.

Nike 
Get a comprehensive research report!
Get a comprehensive research report right away

This research report is limited to the analysis of 40 recent reviews. Starting from $12, you can buy the complete version of this research report containing all reviews.

40 reviews between Oct 30, 2023 and Nov 06, 2023.

Oct 30, 2023 - Nov 06, 2023

Featured Content

  • our family always trust nike products…

    our family always trust nike products like clothing, sportwear, sport shoes and others product alway make us satisfied to wear it

    Sentiment
    • Positive
    Content
    • Product Quality
    Nov 04, 2023
  • Keine termingerechte Lieferung, trotzdem 15 Euro extra für Expressversand

    Mir wurde für 15 Euro extra eine Expresslieferung für den 31.10. angeboten. Ware wurde erst am 2.11 geliefert, also nicht Express. Die 15 Euro muss ich laut Kundenservice trotzdem zahlen. Es tue ihnen Leid. Davon kann ich nicht abbeißen. Werde mich an den Konsumentenschutz wenden.

    Sentiment
    • Negative
    Content
    • Delivery
    Nov 04, 2023
  • In Juni schoenen terug gestuurd omdat…

    In Juni schoenen terug gestuurd omdat deze kapot gingen binnen 2 maanden. Zouden wat laten weten binnen 3 weken nogsteets krijg ik geen antwoord of oplossing. Al zo vaak contact op genomen maar je wordt van t kastje naar de muur gestuurd..

    Sentiment
    • Negative
    Content
    • Customer Service
    Nov 03, 2023
  • Worst customer service Nike company

    Worst customer service Nike company. Called so many times but they are not responding back on timely manner. Claim num is 91682431. Still waiting called almost 15 times. Very bad

    Sentiment
    • Negative
    Content
    • Customer Service
    Nov 03, 2023
  • Wenn ich weniger als 1 Stern geben…

    Wenn ich weniger als 1 Stern geben könnte würde ich es machen. Schuhe bestellen geht einfach und schnell. Aber Retouren sind eine Katastrophe, erstmal den Aufkleber zu bekommen ist schon schlimm aber dann rennt man seinem Geld hinterher. Das ist anscheinend eine Masche und grenzt für mich an Betrug. Nike nie wieder

    Sentiment
    • Negative
    Content
    • Returns and Refunds
    Nov 03, 2023
  • Nike

    Nike. Supporting a murdering occupying state who targets innocent babies and children especially. Boycott these genocide supporters. JUST DO IT.

    Sentiment
    • Negative
    Content
    • Product Quality
    Nov 01, 2023
  • Don't ever buys from these guys because…

    Don't ever buys from these guys because you only have 15 minutes to cancel your order. And there after its tough luck on you ... EVELYN NOT HELPFUL AT ALL.

    Sentiment
    • Negative
    Content
    • Customer Service
    Nov 01, 2023
  • Servizio vergognoso

    Sito web fatto con i piedi, pieno di bug e malfunzionamenti con diversi browser. Non si riesce ad inoltrare l'ordine, la procedura finisce sempre con un incomprensibile errore. Ho una gift-card che ora è inutilizzabile! Assistenza che parla a stento l'italiano e non sa che pesci pigliare! A mai più Nike!

    Sentiment
    • Negative
    Content
    • Website Issues
    Oct 31, 2023
  • Rachel excellente vendeuse sur le site…

    Rachel excellente vendeuse sur le site Nike de Lille,agreable souriante aimable gentille.Je recommande à 1000000%

    Sentiment
    • Positive
    Content
    • In-store Experience
    Oct 31, 2023
  • Pinsamt

    Pinsamt. Beställer ett par skor airmax och noterar att kanten på främre delen ligger lös i jmf med höger sko. Försöker nå deras service och de är ju omöjligt. Vet någon hur man löser det så jag kan få det utbytt och ej returnet? Sista gången jag beställer ett par skor från nike.

    Sentiment
    • Negative
    Content
    • Product Quality
    Oct 31, 2023
  • See All Reviews

Sentiment Analysis

-50 Net Promoter
Score

Popular Topics

Rate this report

Help us to improve this report.

See Other Examples

See other research reports created by our community members from Trustpilot reviews.

See All Research Reports >>
Related Readings

Kimola provides resources to enhance your market research knowledge, providing tutorials, tips and tricks and best practices for different research scenarios.

Frequently Asked Questions
  • This page is a research report based on the analysis of online reviews collected from Trustpilot. It contains the top 40 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media. Also, you can download this report in Excel file format with all the reviews and analyses.

  • Yes, you can, and this is the fun part about Kimola! Kimola offers a variety of free research tools that turn online customer feedback into comprehensive research reports. You can use these tools for different platforms like Amazon, Trustpilot, Tripadvisor, Google Play, and App Store to create your own research reports.

  • Yes, you can have this research report with more reviews analyzed. The page you are viewing is limited to the analysis of 40 recent reviews. Starting from $12, you can buy the complete version of this research report containing all reviews. Click here you can see the options.

  • Besides free research tools, Kimola also offers software products to collect, analyze and classify customer feedback. Kimola Analytics automatically tracks customer feedback on social media channels, e-commerce sites and articles from news portals. If you already use a tool to collect customer feedback, you can try Kimola Cognitive to upload your existing data for text analysis with sentiment and content classification.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.