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Mixed Reviews for IKEA App

Mixed Reviews for IKEA App

30 reviews between May 20, 2023 and May 24, 2023.

The IKEA app receives mixed reviews, with some praising its convenience, selection, and ease of use, while others criticize its search function, slow loading times, and lack of instructions for some products. However, many users appreciate being able to view items in AR or 3D, and some feel that IKEA's furniture is well-made and easy to assemble. The app has some technical issues, such as slow Apple Pay processing and difficulty returning defective products.

‎IKEA
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30 reviews between May 20, 2023 and May 24, 2023.

May 20, 2023 - May 24, 2023

Popular Phrases

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Featured Content

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  • Love it!

    I love looking at all the stuff I can buy! I also like seeing it in AR and as 3D.

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 24, 2023
  • Great app

    I’m a YouTuber and the furniture is a 10/10 no doubt about it 😤

    Sentiment
    • Positive
    Content
    • Others
    May 24, 2023
  • Helpful

    App does what is supposed to do without crashing all the time. The search feature works well.

    Sentiment
    • Positive
    Content
    • Technical Issues
    May 23, 2023
  • Dont buy online ikea products

    Its almost impossible to return anything bought online even defective products, you have to return products in person even though the store is hundreds of miles away
    Use amazon, wayfair, target or walmart … waaaay better and more reliable for online purchases

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 23, 2023
  • Payment does not work well

    Apple Pay works slowly, when I try to choose other payment method, the app does not allow to add the card.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 23, 2023
  • Typical ikea e-commerce experience- an after thought

    No respect for what users expect in an app - simplicity, speed. This attempt at curating the web experience fails just like ikea.com

    Sentiment
    • Negative
    Content
    • Features and Usability
    May 21, 2023
  • Easy to use

    App is easy to use, loads well, plenty of choices and informative on what is in stock at my local ikea.

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 21, 2023
  • Kitchen cabinets

    I have always loved your cabinets.

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 21, 2023
  • 10/10

    AMAZING assist app for when shopping in store or just online

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 21, 2023
  • Easy to use, one sugg.

    Would love instructions available in-app, but still 5 stars!

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 20, 2023
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Sentiment Analysis

36 Net Promoter
Score

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  • This page is a research report based on the analysis of online reviews collected from App Store. It contains the top 30 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

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