Mixed Reviews for Google Wallet/Google Pay

This app is very easy to use and very minimal without clutter. These makes it sound like a great payment app but it has 1 major issue and that's a lack of security. Now the security on Google's side may be great but it doesn't require verification for a card to be used. Really the cards should be protected behind biometrics which would be required for each purchase and everytime you open the app. Google need to add this feature (and should've by now as all of their competitors have this feature)

Good app but recently had stopped sending me notifications off payments made. I liked that feature as it let me keep track of my spending. When I go into app settings I can't turn notifications on and it says that this app does not send notifications. It used to send them. In addition the transaction history and recent transactions in the app are not up to date. I live in the UK and use a Google pixel 7 pro. I am using the Google wallet app

Google Pay was updated to Google Wallet without telling me. Suddenly all tap n pay / contactless payments have ceased and settings won't allow them to be turned back on. 'Turn on NFC' button on the new wallet app won't even work. I've done everything that I'm supposed to do as the consumer, so where is the use of the product that I'm supposed to have? And yes, ... I have, indeed, adjusted all of the settings and done all of the restarts, etc ... an app that works please.

Was working perfect no issues but I updated my phone yesterday and now can't use to make any payments at all the app just says my phone is not secure and does not meet security requirements. I have checked everything but still unable to use, very annoying when u don't have cards on you at checkout as never expected it to just stop working. UK customer

Used to work well until the last update. Now it keeps saying that the app is updating, but that I can still pay with my phone (although I can't choose which card, it automatically selects just the one). I can't use my club cards either then, meaning loss of money. I've uninstalled and reinstalled and the same thing is happening.

I was using this app for a few months because I needed it for transit, but recently quit. I have not left a review before, but I want help! I have tried to call the customer service because my card (for the second time) disappeared! When I called customer service, they were not helpful making me do the same FAQ steps I've already done and nothing was working. They kept blaming the transit agency for no reason because it's this app's issue as seen online. I don't know what to do :(

Just upgraded my Pixel 4 to a Pixel 7. Google Wallet worked perfectly on the 4, now I get the following message when trying to access the Wallet: Google Pay is updating right now so you won't be able to access the app. Its been like that for hours. I've tried restarting, uninstalling, everything. I rely heavily on my phone for payments so this is extremely frustrating, particularly as many people seem to be experiencing this but it doesn't seem like Google can find a proper answer for us.

Insecure and cumbersome. I have to manually disable NFC after each use of Wallet. If I have my screen unlocked and pass too close to a payment scanner, it will take my payment even if I didn't intend to use it. I've also had credit cards disappear from the app multiple times and had to add it back at the checkout counter. Apple Pay is the market leader for good reason.

It is impossible to view transactions, it only shows the last one. And when you click the details it says your transactions will be shown when you make contactless payments. I have been using Contactless all the time, but it never shows all my transactions. Don't know what's up with it as you should see them. I have Wallet installed but sometimes it says Gpay, but I updated when it changed.

Google wallet payment cards won't work. Imagine showing up with only your phone in hand when you are making a purchase. Tap on Google wallet and the screen quickly shows your cards and then they disappear and a setup screen shows up. Everything in the Google wallet looks like it disappeared. Worked a day or two ago just fine. Fortunately the guy behind me felt generous and paid for my coffee. Still don't know what happened.

stops working at times. Unreliable. I believe it has started happening after an update. Edit: in response to Google LLC, if you really want to differentiate then it would be the pay component. I assumed they both work together so not sure where the issue is. This is in Australia.

It used to be amazing, I used it all the time, but after this update it has stopped working completely. For example: when I open the app, it shows a message saying "Google pay is updating at the moment, so you won't be able to access the app." I've uninstalled the app numerous times, aswell as clearing all the data, so if anyone has any fixes to this I would be very grateful. Edit: I am referring to Google wallet, and I live in England.

This app has become almost unusable since the last update. Rather than keeping track of all your transactions, it now only keeps the last 3 transactions. The main advantage of using an app rather than a physical card is to keep track of payments electronically and without the need for a paper receipt. The latest update completely removes this advantage.

Payment profile suspended. So many people complaining about the same bug for years, and yet no quick fix delivered. I wonder what other problems are higher priority that the Product Manager focuses on that instead of providing a seamless experience for internationals. The root cause seem to be that having a Google account registered in one country but then adding a card from a different country. So simple to explain and yet not fixed for so many years. Awful experience and unusable app.

Fine, but limited. This product is invariably slower to use than a traditional wallet, especially loyalty cards. Three suggestions for an improved user experience: 1) improve the UI so it's easier to grab a card from the home screen. 2) pin primary payment to the top, then use location data and user history to automatically float appropriate cards up the list. 3) add bank accounts screen with ability to view balances, transfer between accounts, and pay directly from account (bye bye Mint).

This app is almost perfect, but the lack of ability to clearly label cards and have that label show up prominently in the app and in the pay widget is a notable absence. Especially when you have multiple cards from the same bank, it's so easy to get them mixed up. We should be able to put a visible visual label or custom image on cards to help distinguish them.

5 stars for this app. I had a return flight between Auckland and Christchurch, and this app really stalls my mobile pass. It is really convenient as I don't need to print out a boarding pass, but can just use my mobile phone to board a flight (depends on the airline though). I am also able to use the wallet to pay for contactless transactions, which really simplifies the payment experience for me.

Having the same problem as many others it seems. The app won't allow any payments other than with the main card and is constantly saying it is updating. This has been going on for over a week now and I have tried deleting and redownloading the app a few times now, have tried restarting device, leaving it on charge overnight etc with no change. Google pay was working perfectly, although was deleted and replaced with Google wallet in the last update. I'm in Australia.

This app was working absolutely fine but off late I am experiencing issues where the wallet doesn't work when I try to wave it over the transaction machine. I have reinstalled the app multiple times but sometimes it works and most of the time it is dead. There is no warning when you try to pass through your transaction. This is seriously a disaster at the moment. Not sure whether Google is working on it to update it to much advanced version. I have contacted the support team but not of any help.

The app looks and works fine when you have signal. Once you get bad data connection (be that wifi or carrier data) the app will struggle to load. Please Google can you get this app to fall to offline mode when the user has weak internet connection! If you find you are in a slow internet area, put on airplane mode and it will load. For some reason it just won't auto switch to offline mode...

It just constantly tells me it's updating. | can't access ANY of my cards. (This has not changed, even after the update). | have tried un-installing & re-installing several times with no change. | would share a screen shot, but no ability to include a picture). I'm using Google Wallet (I deleted Google pay which was working perfectly). I'm in Australia.

It just constantly tells me it's updating. I can't access ANY of my cards. (This has not changed, even after the update). I have tried un-installing & re-installing several times with no change. I would share a screen shot, but no ability to include a picture). I'm using Google Wallet (I deleted Google pay which was working perfectly). I'm in Australia.

Great experience with making payments, faster and easier than with my native banking app (which I love). I wish I could trigger a payment when the phone is locked like with Apple pay though, and then just using biometrics to authenticate. Would also be great to have the ability to view transactions online and being able to export them via CSV to do budgeting.

The phone version works fine and it's easy to use. The watch version works straight after being installed, but it keeps disabling itself and saying its not available in my location, which is nonsense, as I said my phone works fine. Very frustrating. Developer you are missing the point. Google Pay/Wallet works on my phone, but not on my watch. Guess what? They are both on the same location. So giving me a list of where its supported is useless

The Wallet app disappeared off my phone. I went to play store and it said it was installed but disabled. When I try to open it, it says it is updating and can't be used. I uninstalled and reinstalled and I am getting the same error message. I emailed the email address listed under "Developer contact" and got a reply that it is no longer in use. Cool.