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Mixed Customer Reviews for McAfee Security App

Mixed Customer Reviews for McAfee Security App

30 reviews between Sep 23, 2023 and Nov 09, 2023.

McAfee receives negative customer reviews regarding poor customer support, difficulties in deleting accounts, and app bugs. Some users complain about annoying pop-ups and being charged without consent. Others mention issues with accessing certain features and concerns about data breaches. However, some users appreciate the protection provided by McAfee's VPN and overall security. Ultimately, there are mixed reviews about the effectiveness and usability of the app.

‎McAfee Privacy & Security
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30 reviews between Sep 23, 2023 and Nov 09, 2023.

Sep 23, 2023 - Nov 09, 2023

Popular Phrases

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Featured Content

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  • Great in concept

    Great in concept, but app is so buggy it’s barely usable.

    Sentiment
    • Negative
    Content
    • App Performance
    Oct 30, 2023
  • Not sure about safety

    I keep getting emails indicating they are from you but with different emails when I check the email sender. So confusing. Don’t want to trust any emails from McAfee. How will I know an email is from you and not a scammer or fisher?

    Sentiment
    • Negative
    Content
    • Customer Support
    Oct 24, 2023
  • Help!

    Downloaded the app and finalized my prescription for premium on my iPhone but when accessing the app to create an account it says that “safari can’t open the page because too many redirects occured”
    How am I supposed to have access to it if I can’t even create an account?

    Sentiment
    • Negative
    Content
    • App Performance
    Oct 23, 2023
  • Nothing is unlock when logged in

    I had Mcaffee in the past, decided to download and paid for one month, right after paying it ask me to log in and the app “forgets” I just made the payment for full access. I found a workaround but it requires me to not use an account which locks me out from certain features. Beside that, the few things that work, seem to work just fine.

    Sentiment
    • Negative
    Content
    • Billing and Subscription
    Oct 20, 2023
  • Disgusting. Would advise AGAINST MCAFEE -

    The promise of managing online data breaches by automatically contacting data brokers and requesting them to stop selling info was NEVER fulfilled. Annoying popup requesting runtime app update still persisted until I finally decided enough was enough. (6 lengthy phone calls finally convinced me) NOW— because I spent too much time and tolerated too many issues— my request for REFUND has been REFUSED. So much for “ Personal Protection Promise.” Anyone considering McAfee may wish to look elsewhere

    Sentiment
    • Negative
    Content
    • Customer Support
    Oct 17, 2023
  • This is a scam, they will not help you at all.

    I just downloaded McAfee protection premium app on the App Store at 11am. It scanned my identity and found the data breach. However it wouldn't let me email the logs to myself. Then I logged in again and it said that it didn't recognize my password or email. I got error code 424. So I called the McAfee support and spoke with Pedro (12:13pm)who transferred me to Pria who had me send her the screenshots of my purchase confirmation from my iCloud account. I did. She still couldn't find my account so she asked me to download the app logmein so that she could remotely access my phone. I did. Then she asked me for the first six numbers and the last four numbers of the credit card that I used to purchase it. I gave it to her. I also told her that because she was accessing my phone remotely and I gave her the card information that now I will have to cancel the brand new card I got from my bank . She kept saying don't worry I will figure this out. After another 30 minutes with her asking me to remove the downloaded app from my phone and then reinstall it (4x). She still couldn't figure out what happened. I asked for a supervisor and she didn't transfer me for another 30 minutes. Then at 1:14pm she transferred me to "Laura/Flor" who was a second tier technician she tried the same stuff as Pria already did. Then she asked me to forward her screenshots of my purchase again. She was unable to find it in their system again. She then told me that she would leave the case open for a few days and give me a call back sometime in the next few days. My call ended with her at 1:48pm. This was a remote login session the entire time. I asked if they would send me the data breach logs that they had collected, she didn't know. Her answer was to just wait until the purchase pops up in their system. She said that that may take a few days. She said that she would be personally contacting me afterwards.
    So now not only did I confirm the data breach with actual software but I also had to open a remote session with my phone and give them my payment information. So whoever is getting my data has the new payment information and had remote access to my phone. She had no solution for this.
    After the remote session that I had with their tech support (2+hours) I can no longer access any of my apps on my devices. The login says that both my username and password are invalid.
    The data breach has also extended to my private encrypted email account which I pay for monthly and have had for years. This was because their technicians asked me to provide my other email address and to login from there.
    Thanks McAfee for the additional breach of my data.

    Sentiment
    • Negative
    Content
    • Customer Support
    Oct 11, 2023
  • Top Notch security

    VPN is rock solid and Mcafee is on top of keeping your info and personals private and out of the hands of hackers and the like, don’t delay get peace of mind and purchase a plan NOW ! Before it’s too late, you’ll thank me or rather Mcafee

    Sentiment
    • Positive
    Content
    • Security Features
    Oct 10, 2023
  • VPN

    As allowed by this app, I have 4 devices which it protects. The VPN is constantly unable to connect & I have to do it manually through the app.

    Sentiment
    • Negative
    Content
    • VPN Connectivity
    Oct 08, 2023
  • Best Virius program

    Love the who’ll Macfee program andapps

    Sentiment
    • Positive
    Content
    • Customer Support
    Sep 29, 2023
  • Works Great!

    Have had no issues since using this.

    Sentiment
    • Positive
    Content
    • App Performance
    Sep 25, 2023
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Sentiment Analysis

-43 Net Promoter
Score

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