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McAfee App Review: Bugs, Payment Problems, and Frustrating Customer Service

McAfee App Review: Bugs, Payment Problems, and Frustrating Customer Service

30 reviews between Sep 23, 2023 and Nov 09, 2023.

Many users are experiencing bugs and technical issues with the app, including being logged out, disappearing features, and payment problems. Customer service is unhelpful and difficult to reach. Some users are also receiving confusing emails that may be from scammers. The VPN feature is inconsistent and causes problems with other apps. Deleting the account is a frustrating process. Overall, the app is not delivering on its promises and users are dissatisfied with the experience.

‎McAfee Privacy & Security
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30 reviews between Sep 23, 2023 and Nov 09, 2023.

Sep 23, 2023 - Nov 09, 2023

Popular Phrases

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Featured Content

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  • App does not work and customer service is fake

    I download this app, paid for the premium version and now it won’t even let me set up an account. I tried calling customer service and a recording just kept repeating the same question over and over again no matter what I said.

    Sentiment
    • Negative
    Content
    • Customer Service
    Nov 07, 2023
  • Error 400?

    What is this. I’m not paying for something the Will not run.

    Sentiment
    • Negative
    Content
    • Buggy App
    Nov 06, 2023
  • Great in concept

    Great in concept, but app is so buggy it’s barely usable.

    Sentiment
    • Negative
    Content
    • Buggy App
    Oct 30, 2023
  • I need to connect to my unsecured router

    I am being denied - yet to use washing machines at apartment buildings I need to connect and McAfee won’t let me

    Sentiment
    • Negative
    Content
    • Device Update
    Oct 29, 2023
  • Worst

    The Worst I’ve ever seen I have had your security on many hp comp. Going years back this is obviously Not A 🎯I think 🤔 I will be uninstalling a lot of apps like yours!!!!!!!

    Sentiment
    • Negative
    Content
    • Buggy App
    Oct 20, 2023
  • Not helpful

    The app does not help at all if you don’t pay premium program. Free download for nothing.

    Sentiment
    • Negative
    Content
    • Buggy App
    Oct 17, 2023
  • VPN

    As allowed by this app, I have 4 devices which it protects. The VPN is constantly unable to connect & I have to do it manually through the app.

    Sentiment
    • Negative
    Content
    • VPN Connection
    Oct 08, 2023
  • Updates

    It seems I’m paying for nothing. I’m told I need to update my device, but when I follow prompts, the wheel just spins! Getting nowhere.

    Sentiment
    • None
    Content
    • Device Update
    Oct 08, 2023
  • Support

    Poor customer support, unable to contact them, says email no longer working when I try and send a message. I need to cancel but unable to reach anyone to cancel and they keep taking money out of my account. Rediculous.

    Sentiment
    • Negative
    Content
    • Emails and Scams
    Oct 03, 2023
  • VPN Problem

    The Firewalla detected (Open Ports) on this VPN by mcAfee, you might have to remove Open Ports to protect everyone.

    Sentiment
    • Positive
    Content
    • VPN Connection
    Sep 27, 2023
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Sentiment Analysis

-43 Net Promoter
Score

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