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Mai Dubai App Receives Negative Reviews for Bugs and Poor Performance

Mai Dubai App Receives Negative Reviews for Bugs and Poor Performance

29 reviews between May 03, 2023 and Oct 21, 2023.

Mai Dubai's app receives negative reviews for its bugs, slow performance, and lack of features. Customers complain about issues with registration, ordering, payment, and customer support. The app fails to recognize deposited bottles and does not offer Apple Pay as a payment option. Delivery delays and unresponsive customer service further frustrate users. Despite some positive feedback, the overall consensus is that the app needs significant improvement.

‎Mai Dubai – Water Delivery
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29 reviews between May 03, 2023 and Oct 21, 2023.

May 03, 2023 - Oct 21, 2023

Featured Content

  • Quick and easy app!

    Registration, order and payment all done in less than 5 minutes 🤩.

    Happy customer.

    Sentiment
    • Positive
    Content
    • Ordering Issues
    Aug 16, 2023
  • Bugs

    For some reason the app wouldn’t let me select that I have 2 empty containers and you have to pay extra 40 AED if you don’t

    Sentiment
    • Negative
    Content
    • Ordering Issues
    Aug 09, 2023
  • App is very bad

    App is very bad, bugs everywhere, difficult to order, not working, COD option became not available/accepted although i have the coupon book, please fix it ASAP

    Sentiment
    • Negative
    Content
    • App Performance
    Jul 24, 2023
  • Fix it - ASAP.

    Too slow, i could not complete my order, as some links are not working.

    Fix it, it falls far short of Mai Dubai company.

    Sentiment
    • Negative
    Content
    • App Performance
    Jul 17, 2023
  • Stupid app

    The app doesn’t allow you to continue the order without paying for another deposit. They promise to come over weekly but never show up. We end up ordering from a supermarket.

    Sentiment
    • Negative
    Content
    • Ordering Issues
    Jul 11, 2023
  • No delivery on time as they promised every Saturday!!!

    Since one week I tried to get water but unfortunately no response and nobody cares about the delivery as they promised every Saturday!!!!

    Sentiment
    • Negative
    Content
    • Delivery Delay
    Jul 02, 2023
  • Stuck forever in the ‘proceed’ phase

    While signing up, the application is stuck forever and never moves from the ‘proceed’ phase.
    I removed the app, restarted my iPhone, reinstalled the app again.
    I cannot sign up and therefore cannot make any orders unfortunately.

    Sentiment
    • Negative
    Content
    • Registration Problems
    May 30, 2023
  • Waste time and money

    It's just a waste of time, I registered 3 times and made a new deposit each time, but now the new program and WhatsApp says to register twice and there is no previous deposit available again

    Sentiment
    • Negative
    Content
    • App Performance
    May 14, 2023
  • Terrible

    New app does not work. It won’t recognise the bottles I have for deposit. I called Mai and they kept telling me that the app works. Now their what’s app stopped working too. So now I have to call to make a delivery and pay cash!

    Sentiment
    • Negative
    Content
    • Ordering Issues
    May 10, 2023
  • Wrong Number of Deposited Bottles

    It does not show the correct amount of deposited bottles from the previous version of the app. It is showing 0 while I indeed have 2.

    Sentiment
    • Negative
    Content
    • App Performance
    May 05, 2023
  • See All Reviews

Sentiment Analysis

-72 Net Promoter
Score

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