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Mixed Reviews for Mai Dubai App

Mixed Reviews for Mai Dubai App

30 reviews between May 07, 2023 and Oct 30, 2023.

The Mai Dubai app receives mixed reviews from users, with some experiencing issues such as the app not working, delays in delivery, and difficulty contacting customer support. Others praise the app for its convenience and improved features, including the ability to save credit cards and use Samsung and Apple Pay. However, there are complaints about the high prices compared to buying from supermarkets. Overall, the app's performance and user experience need improvement.

Mai Dubai – Water Delivery - Apps on Google Play
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30 reviews between May 07, 2023 and Oct 30, 2023.

May 07, 2023 - Oct 30, 2023

Featured Content

  • Very bad experience with this water ... the delivery not come in time and I have to call before he come to make sure he not forget me while he go to other building nearby. Even after call and make sure to come he not and not answering the phone. Very bad

    Sentiment
    • Negative
    Content
    • Delivery Issues
    Oct 24, 2023
  • The price is more experience in the application compared if I buy from supermarket is cheaper, uninstalled of course

    Sentiment
    • Negative
    Content
    • Price Comparison
    Aug 12, 2023
  • I love Mai Dubai, but the app's performance is terrible. You also need to add an option to allow users to manage or delete saved cards. You have my card information saved and I can't even find a way to delete it from the app!

    Sentiment
    • Negative
    Content
    • Card Management
    Aug 05, 2023
  • My deposit doesn't appear in app so I'm requested to pay again for the 5 gallons, contacted support for couple of times and every time the promise it will be fixed but nothing happens

    Sentiment
    • Negative
    Content
    • App Performance
    Jul 26, 2023
  • My 4 bottles stock we're lost to my record. I can't order on line, if I want too i need to pay again 20 dhs additional for each bottle

    Sentiment
    • Negative
    Content
    • Bottle Management
    Jun 30, 2023
  • Just a horrible app. Cant believe that when all the competitors have such a great apps, mai dubai app is not even usable..i better move away from mai dubai to some company which makes life easier than difficult

    Sentiment
    • Negative
    Content
    • User Experience
    Jun 01, 2023
  • This is just a disappointment! you migrated to a new app that's not ready. my 3 5gallon bottles are not transferred and now I can't order and I've been trying for past 3 days to get in touch, but it's more complicated to talk to you then to my bank. OMG! it's just water.

    Sentiment
    • Negative
    Content
    • Delivery Issues
    May 18, 2023
  • What type of application is this , I cannot raise a complaint, no one delivered the water this week and I have called twice to get the dispenser that I bought from u to be fixed since its cooling is not working. Your app is just to buy, no room for support or escalation .

    Sentiment
    • Negative
    Content
    • Complaints and Support
    May 12, 2023
  • You finally updated the app Samsung and apple pay options. I see an option to save card as well. Haven't tried it though.

    Sentiment
    • Positive
    Content
    • App Performance
    May 10, 2023
  • I am really enjoying the new look of the Mai Dubai app. All 4 of my deposit bottles are displayed in the updated app. Everything functions smoothly for me, including my credit card and wallet. With the addition of Apple Pay and Samsung Pay, placing an order has become incredibly convenient.โœจ๐Ÿ‘๐Ÿคฉ๐Ÿ‘๐Ÿ‘Œ

    Sentiment
    • Positive
    Content
    • User Experience
    May 09, 2023
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Sentiment Analysis

-54 Net Promoter
Score

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