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Mixed Reviews for Luma Wand Device

Mixed Reviews for Luma Wand Device

30 reviews between Mar 06, 2023 and May 29, 2023.

A collection of 30 reviews for the Luma Wand device offering various opinions. Several reviewers were pleased with the device's performance on skin issues, while others experienced problems with overheating, charging, or receiving responses from customer support. Some were disappointed with the results. The device's complexity was reported as tricky to use but with great results and different modes. A few reviewers purchased the product as a gift, and others had issues with the company's customer service.

Pure Daily Care Luma - 4 in 1 Skin Therapy Wand - Ion Therapy LED Light Machine - Wave Stimulation-
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30 reviews between Mar 06, 2023 and May 29, 2023.

Mar 06, 2023 - May 29, 2023
  • Good product but burns skin

    I really liked this device, and it worked well for me for several years. Unfortunately, after years of solid use, it now leaves me with burned, irritated skin, and it also stings my hand when I hold it. I would a replacement since this worked so well for so long.

    Sentiment
    Content
    May 29, 2023
  • Overheats, won’t turn off!!!

    I only used it couple of times and doesn’t work. It scares me because it doesn’t turned off and over heats!

    Sentiment
    Content
    May 26, 2023
  • Easy to use

    I only used it several times and already notice a difference. I like the wand it is a great price and good value.

    Sentiment
    Content
    May 22, 2023
  • Crap! Do not buy!

    I had higher hopes for this. Unfortunately The product just stopped working. Won’t charge, won’t turn on. Nothing. Crap! Do not buy!

    Sentiment
    Content
    May 21, 2023
  • Doesn’t work and support was unresponsive

    This product worked only twice. The third time, it wouldnt work. I tried contacting the company at their support, but received no reply. This was far too expensive to just let it go…

    Sentiment
    Content
    May 19, 2023
    • Massage wand

      I used this item on my face for the first time, as soon as I turned it on it started to burn and irritate my Face I don’t recommend anyone to buy this

      Sentiment
      Content
      May 19, 2023
    • This product doesn't last long

      It cannot keep the charge .plug in for an hour start to use it die. Try multiple socket and even change the charger still not working

      Sentiment
      • None
      Content
      • Charging Issues
      May 10, 2023
    • Love

      I have psoriasis and this actually helps me when I have a flare up. Does a great job with helping with the pain and irritation.
      Just started using it on my face and am excited to see what results I see.

      Sentiment
      • Positive
      Content
      • Skin Improvement
      May 09, 2023
    • Good Quality for Price

      I purchased this product about 6 months ago. It is important to read the directions to ensure you are operating the tool correctly. After reading the reviews that the wand “stops working” I’ve used it sparingly. When I do use it, I notice great result to overall skin tone, even color, texture, along with fine lines and wrinkles. It does help with those who indulge in Botox and fillers - the treatments do last a little longer when using the wand regularly. I know if I used this wand more frequently, the results would be incredible, but I don’t think this wand is made for semi daily use.

      Sentiment
      • Positive
      Content
      • Effectiveness
      May 03, 2023
    • Great stuff!

      Bought it for my mom. She loves it!

      Sentiment
      • Positive
      Content
      • Product Quality
      Apr 27, 2023
    • This product works EXACTLY AS DESCRIBED.

       I am in love with my new luma wand.
      It came super fast. Packed beautifully, and i began to see results in less than a week! My skin is clearing up and feels so smooth! Ive had acne for so long and finally found SOMETHING that WORKS. Thank you LUMAWAND!!!!

      Sentiment
      • Positive
      Content
      • Effectiveness
      Apr 24, 2023
    • Not a fan

      Doesn't slide.over skin gently. Used with my serums and it drys out quickly and makes it hard to use. Plan on returning it

      Sentiment
      • None
      Content
      • Ease of Use
      Apr 23, 2023
    • Does not work. Worry about quality of pro

      I did a lot of research for the right red light wand. This one has some good reviews. I was hopeful. I read the instructions four times completely understand the operation of the machine. However the machine when you turn it on and look at the screen, it just goes blank after a few minutes. The machine will not react to the selected mode, intensity or time. ZERO!!! Straight out of the box with a four hour charge. I believe in the red light therapy. I returned this one and ordered another from this same company. I will follow up with a review of new wand.

      Sentiment
      • Negative
      Content
      • Product Quality
      Apr 23, 2023
    • Suddenly stopped working

      Really liked it but it just completely stopped working. I had used and it and several days later I tried to power it on and got nothing. Tried to charge it and nothing with that either. Waste of money!

      Sentiment
      • Negative
      Content
      • Faulty Product
      Apr 23, 2023
    • Broke

      Order twice broke twice

      Sentiment
      • Negative
      Content
      • Product Quality
      Apr 21, 2023
    • Bad breakout!!

      I really want to like this product. I only used blue light for the spot treatment but it gave me massive breakout. I have followed instructions religiously, not sure why it didn’t work out for me.

      Sentiment
      • Negative
      Content
      • Skin Improvement
      Apr 15, 2023
    • It stopped working and the Co. does not get back to you. Do not bye from this Co.

      The Pure Daily Luma was good for a few weeks then it stopped working. Tried everything including getting in touch with the Co. No respond. Went to their page and you can not get any answers from them. The ignore your request. Don't bye from this Co. Wasting your money. Get it from someone else.

      Sentiment
      • Negative
      Content
      • Customer Service
      Apr 10, 2023
    • Good!

      Good!

      Sentiment
      • Positive
      Content
      • Effectiveness
      Apr 04, 2023
    • Scam

      Karla in Aruba definitely had me and my husband fooled spent $6000 was promised a full return within 30 days product and machines DO NOT WORK I now have a lawyer involved STAY AWAY DO NOT FALL INTO THE TRAP

      Sentiment
      • Negative
      Content
      • Customer Service
      Mar 31, 2023
    • Didnt see much of a result

      I used this for a little over a month. I didnt see much of a result. I was hoping for some of my tinu fine lines to disappear but it was a no go. It did seem to help my sister a bit with smoking lines

      Sentiment
      • Positive
      Content
      • Effectiveness
      Mar 24, 2023
    • Recomendado

      Excelente presentación, muy bien entregado y cuidado.

      Sentiment
      • Positive
      Content
      • Packaging
      Mar 22, 2023
    • Been using for awhile..

      Been using for awhile.. works great for cleaning, I've not noticed much of any difference in my skin.. very disappointed

      Sentiment
      • Negative
      Content
      • Skin Improvement
      Mar 17, 2023
    • Once you learn how to use it, it’s great!

      It takes a second to figure out how to navigate through and set the different modes but I notice a huge difference in my fine lines after using.

      Sentiment
      • Positive
      Content
      • Ease of Use
      Mar 16, 2023
    • It just stopped working..

      Kind of tricky to use but once you get use to it all worked great. Then out of the blue it just stopped working.

      Sentiment
      • None
      Content
      • Faulty Product
      Mar 15, 2023
    • Knowledge is power.

      I used this product for personal use . With that being said the uneducated person (no offense to anyone)can not understand the value of this item. Yes, I am a professional cosmetologist. Part of my education included light therapy. So if your unhappy with this item you have not studied. The introduction cards are fabulous! But I found them a little incomplete. They forget to mention that your hand will get a shock unless your hand is touching both rib peices going down each side of this well constructed item. It comes in a beautiful satin lined box. If you happen to email this company make sure you ask one question per email because if you ask more than one it will not be answered. Other than all thatI love my clinical 4 in 1 Luma Pure light therapy wand.

      Sentiment
      • Positive
      Content
      • Product Quality
      Mar 14, 2023
    • Cheap ! Unreliable!!

      I wouldn’t use that for my face !

      Sentiment
      • Negative
      Content
      • Product Quality
      Mar 09, 2023
    • Devuelto

      Vino sin el cable electrici

      Sentiment
      • Negative
      Content
      • Charging Issues
      Mar 09, 2023
    • Works very well!

      Easy to use and already noticed a change in skin appearance.

      Sentiment
      • Positive
      Content
      • Skin Improvement
      Mar 08, 2023
    • It works as stated

      My husbund and I use every night. Love the different settings.

      Sentiment
      • Positive
      Content
      • Ease of Use
      Mar 08, 2023
    • Returned

      Expected it to be somewhat different

      Sentiment
      • Positive
      Content
      • Product Quality
      Mar 06, 2023

Sentiment Analysis

  • Positive(12)
    40%
  • Negative(9)
    30%
  • None(3)
    10%
10 Net Promoter
Score

Popular Topics

  • Product Quality(6)
    20%
  • Effectiveness(4)
    13%
  • Skin Improvement(4)
    13%
  • Ease of Use(3)
    10%
  • Charging Issues(2)
    7%
  • Customer Service(2)
    7%
  • Faulty Product(2)
    7%
  • Packaging(1)
    3%

Languages

  • English(22)
    73%
  • Spanish(2)
    7%

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