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Mixed Customer Reviews for Lowe's App and Website

Mixed Customer Reviews for Lowe's App and Website

30 reviews between May 20, 2023 and May 24, 2023.

The Lowe's app receives mixed reviews from customers, with some praising its convenience and helpfulness, while others report issues with logging in, slow performance, and inaccurate product locations. Some customers also report receiving spam notifications and having difficulty with checkout. There are also complaints about the store's website, including problems with updating information and selecting pick-up locations. However, several customers commend the helpfulness of staff and the store's product selection.

‎Lowe's Home Improvement
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30 reviews between May 20, 2023 and May 24, 2023.

May 20, 2023 - May 24, 2023

Popular Phrases

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Featured Content

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  • Online Order

    Great help from Aaron at Kingsville Lowe’s customer service on completing online order.

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 23, 2023
  • Cannot Add Item to Cart

    I am unable to add items to cart since the most recent update.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 23, 2023
  • Fast service

    Very Fast Service Thanks

    Sentiment
    • Positive
    Content
    • Others
    May 23, 2023
  • Great place to shop

    They have most everything I need

    Sentiment
    • Positive
    Content
    • Others
    May 23, 2023
  • Awesome App

    I love the Lowe’s app! Saves money and time!

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 23, 2023
  • App not working

    It’s hit and miss when the app works. Hard time logging in. Lists created don’t appear.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 23, 2023
  • Bad

    Slowest app on my phone

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 23, 2023
  • Military credentials no longer showing up in app

    Usually able for cashier to scan from app but not even sure I am receiving my automatic discount. Shows up in the online account but not in app.

    Sentiment
    • None
    Content
    • Technical Issues
    May 22, 2023
  • Fast & Convenient

    Love the App! It’s so easy and convenient!

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 20, 2023
  • Locations of item

    No one or store directory lead us to hoses or watering cans. Walked from one end to another and left with nothing

    Sentiment
    • Negative
    Content
    • Others
    May 20, 2023
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Sentiment Analysis

-24 Net Promoter
Score

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Frequently Asked Questions

  • This page is a research report based on the analysis of online reviews collected from App Store. It contains the top 30 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

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