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HBO Max's New App Receives Negative Reviews from Users

HBO Max's New App Receives Negative Reviews from Users

30 reviews between May 23, 2023 and May 23, 2023.

HBO's new app, Max, has received negative reviews from users who are facing issues like sign-in problems, errors, ads, missing functionalities, and high prices. The app has also lost its seamless integration with Apple TV app. Users are unhappy with the decision to create a new app instead of updating HBO Max. The new blue colorway has received mixed reactions. Some users find the app terrible, while others like the content and design.

‎Max: Stream HBO, TV, & Movies
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30 reviews between May 23, 2023 and May 23, 2023.

May 23, 2023 - May 23, 2023

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  • Worthless app

    Tried to set up this new HBO that I had with DirecTv, can’t even get on! It keeps saying “error” and bounces me off the app. It never should’ve been changed!!! Absolutely worthless and useless.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 23, 2023
  • Worst Marketing Move in Streaming

    Why would they make us download a new app and price everything higher? Why would they add a bunch of shows I didn’t want? There’s a reason I subscribed to HBO and not Discovery - we wanted HBO content. MAX just adds unnecessary fluff. Looking at all the new content it’s so much random content just because of a merger that didn’t need to happen. What a shame.

    Sentiment
    • Negative
    Content
    • Pricing
    May 23, 2023
  • Much Better

    I love the new Max App! Like everyone else I initially thought this was pointless but I was surprised to see the app setup was identical to HBO Max but the app seems to run much smoother and faster.

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 23, 2023
  • Huge improvement!!

    I was skeptical about Max, but then I opened it and wow!! So organized, so easy to navigate, and such great content all in one place!! Call me a maxxinista I’m hooked!

    Sentiment
    • Positive
    Content
    • Others
    May 23, 2023
  • Nothing transferred from HBOMax

    Signed in with my credentials on AppleTv and nothing was there. None of my saved list items, no profiles, no watch history. Nothing.

    It’s especially annoying when apps don’t display the original air date of a tv series episode or tell you when the next one will air. “2023” doesn’t mean diddly squat. If I have to google it, your UX is worthless. I’m not gonna sign in just to see if it is there yet or not. I have allll the apps and can watch elsewhere.

    Sentiment
    • Negative
    Content
    • Features and Usability
    May 23, 2023
  • Lost all my downloaded titles in the transition from HBO Max

    The developers should have taken used the App Groups entitlement to share data between multiple apps written by the same development team. This was introduced almost 9 years ago, in iOS 8.

    Sentiment
    • Negative
    Content
    • Features and Usability
    May 23, 2023
  • Just Terrible

    The app itself is terrible. $19.99 a month and HDR doesn’t even work at all. The video player isn’t the iOS one, even after admitting this mistake with HBO Max. Getting around the app is a mess as it jumps to whatever spot it wants to randomly. There’s so many more problems too. Just a purely terrible attempt at merging two apps that worked perfectly well.

    Sentiment
    • Negative
    Content
    • Features and Usability
    May 23, 2023
  • Bugged

    Downloaded the app, I was logged in and it was fine. Not an hour later it kicks me out, won’t let me login with my provider, and when I try online says I’m logged in somewhere else. There was nothing from with the old all. HBO needs to stop going through these dumb name changes. It’s ridiculous. From HBO, to HBO go, HBO max, now Max. It’s stupid

    Sentiment
    • Negative
    Content
    • Others
    May 23, 2023
  • So far so bad

    Off to a terrible start. Having to sign in multiple times via QR code, saying I’m good to go, asking me to sign in again. Repeat.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 23, 2023
  • hbo no more?

    so annoying that hbo is doing this change … a matter of time to see what all this is about; pro an increase or two different membership fees

    Sentiment
    • Negative
    Content
    • Others
    May 23, 2023
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Sentiment Analysis

-60 Net Promoter
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