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Exceptional Customer Service and Expertise in Bonding

Exceptional Customer Service and Expertise in Bonding

36 reviews between Sep 23, 2022 and Jun 09, 2023.

Brunswick Companies provides excellent customer service and quick responses, making the process of obtaining bonds easy and efficient. Their representatives, such as Mary, Tina, and Kelley, are knowledgeable and helpful. Clients appreciate their promptness and professionalism. Sharon Marlowe is particularly praised for her consistent and diligent service. Overall, Brunswick Companies is highly recommended for their exceptional customer service and expertise in bonding.

Brunswick Companies 
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36 reviews between Sep 23, 2022 and Jun 09, 2023.

Sep 23, 2022 - Jun 09, 2023
  • Representative: Kelley J. Wisor

    Representative:1) provided guidance in securing the right coverage2) prompt and timely delivery of coverage required3) readily available to answer my questions and concerns4) offered as great solution to meet my coverage needs

    Sentiment
    • Positive
    Content
    • Prompt and Efficient
    Jun 09, 2023
  • Great and prompt service

    I had the pleasure of working with Tina at Brusnwick. She was very helpful, prompt, and sympathetic to our difficult situation. The process was simple and efficient and Brunswick was able to get the bond I needed in spite of some challenges with our situation. I would highly recommend Brunswick and want to especially call out Tina for excellent service.

    Sentiment
    • Positive
    Content
    • Prompt and Efficient
    May 17, 2023
  • Personal attention including prompt…

    Personal attention including prompt return of phone calls.

    Sentiment
    • Positive
    Content
    • Customer Service
    Apr 19, 2023
  • Wonderful and Prompt Service

    Tina K. Mumpfield was great to work with and she promptly provided all the information I needed.

    Sentiment
    • Positive
    Content
    • Knowledgeable and Accommodating
    Apr 19, 2023
  • Fast communication,willing to answer…

    Fast communication,willing to answer all questions.

    Sentiment
    • Positive
    Content
    • Fast Response Times
    Apr 12, 2023
    • Excellent customer service!

      Excellent customer service!! Quick and complete response. Another company never even returned my call, but I heard right back from Brunswick and went through the process very efficiently. I am very satisfied with the company.

      Sentiment
      • Positive
      Content
      • Customer Service
      Apr 11, 2023
    • Are you looking for the best bonding…

      Are you looking for the best bonding company in business? Look no further! we could not be happier .

      Sentiment
      • Positive
      Content
      • Excellent Communication
      Mar 31, 2023
    • Highly Recommend

      Our account representative Tina Mumpfield was prompt and thorough. She knew exactly what we needed and had our policy established quickly. I highly recommend using Tina and Brunswick Companies.

      Sentiment
      • Positive
      Content
      • Helpful and Informative
      Mar 30, 2023
    • Tina was very professional and a great…

      Tina was very professional and a great communicator. She followed through and followed up. Additionally, as advertised, she found the best premium of all the quotes I received.

      Sentiment
      • Positive
      Content
      • Excellent Communication
      Mar 19, 2023
    • Tina did a great job helping me through…

      Tina did a great job helping me through the process of obtaining a surety bond for my company.

      Sentiment
      • Positive
      Content
      • Helpful and Informative
      Mar 02, 2023
    • The Professional Response and Quickness…

      The Professional Response and Quickness to the process of obtaining a Bond for a Project I was awarded to. For what ever reason, three other bond companies delayed and rejected my application that became disturbing due to it taking up the last 2 months and Brunswick got it to me in less than a week. Superb!!! The Professionalism from Brunswick Companies will forever be in my loyalty it returning to there services.

      Sentiment
      • Positive
      Content
      • Prompt and Efficient
      Feb 26, 2023
    • This was much quicker and easier than…

      This was much quicker and easier than what I dealt with other companies.

      Sentiment
      • Positive
      Content
      • Quick and Easy Process
      Feb 18, 2023
    • I liked everything very much

      I liked everything very much, thank you, I will buy more!

      Sentiment
      • Positive
      Content
      • Customer Service
      Feb 16, 2023
    • EXCELLENT PEOPLE AT BRUNSWICK

      My agent/broker, Sharon Marlowe, has been with me for more than 10 years. Several months before renewal, she sends me information, and she always works with me to find the best deal for me. I have had one claim in 23 years, that was dismissed on summary judgment, but SHE was there to hold my hand through a stressful process. I can't recommend Brunswick Companies enough BECAUSE OF MY EXCELLENT EXPERIENCES WITH SHARON MARLOWE.

      Sentiment
      • Positive
      Content
      • Helpful and Informative
      Feb 07, 2023
    • My experience was great due to the fast…

      My experience was great due to the fast response times and clear directions. I submitted my application for a quote request in the AM and was emailed very clear instructions along with FAQs by the close of the business day. Each step in the process ran smoothly and communicating with my assigned executive has been a breeze.

      Sentiment
      • Positive
      Content
      • Prompt and Efficient
      Feb 07, 2023
    • Customer Service Still Exists!!

      I really appreciated the attention and professionalism that was displayed by the account representative (Ms. Mumpfield) from Brunswick.I was unsure how the process worked and she walked me through it and was prompt with responses to my inquiries.The service that was provided reinforced to me that Customer Service still exists! Thanks!

      Sentiment
      • Positive
      Content
      • Professionalism
      Feb 04, 2023
    • Sharon Marlowe

      My contact for this company, Sharon Marlowe, is always consistent and diligent. I have always had great service from her, and this is the reason I do business with Brunswick.

      Sentiment
      • Positive
      Content
      • Knowledgeable and Accommodating
      Feb 03, 2023
    • Awesomeness!

      I have used Brunswick several times in the past and it's always an easy and pleasant experience. Tina was very helpful and knowledgeable and helped answer all my questions.

      Sentiment
      • Positive
      Content
      • Quick and Easy Process
      Jan 27, 2023
    • Fast and Efficient

      My experience with Brunswick has been great. We have worked with Kelley Wisor for three bond thus far, and every time she has exceeded our expectations. I am especially impressed with how quick the process was.

      Sentiment
      • Positive
      Content
      • Quick and Easy Process
      Jan 06, 2023
    • Very thankful to have reached out to…

      Very thankful to have reached out to Brunswick Companies regarding my contractors licensing bond. Great service and a pleasure to work with. Highly recommended.

      Sentiment
      • Positive
      Content
      • Customer Service
      Jan 05, 2023
    • What a great experience

      What a great experience. Mary and her team were able to get us a bid/performance bond with not problems or hassles. Wonderful people to deal with who only wanted to help. How refreshing!!! This is my new bonding company!!!

      Sentiment
      • Positive
      Content
      • Customer Service
      Dec 11, 2022
    • Tina was awesome

      Tina was awesome. She helped us step by step with the application process and answered all of our questions. I've never had a better experience anywhere else.

      Sentiment
      • Positive
      Content
      • Helpful and Informative
      Dec 09, 2022
    • Lisa was very nice and helpful

      Lisa was very nice and helpful. Everything was easy and she was very professional.

      Sentiment
      • Positive
      Content
      • Professionalism
      Dec 08, 2022
    • Excellent group answers my question and…

      Excellent group answers my question and it was a overall great conversation highly recommend

      Sentiment
      • Positive
      Content
      • Excellent Communication
      Nov 28, 2022
    • Mary was super attentive and…

      Mary was super attentive and informative with explaining to me what a bid bond was because this was my first time and not only did she help me with understanding it, she actually got me approved for one in such a short notice. She’s amazing and I’m super grateful for the opportunity!

      Sentiment
      • Positive
      Content
      • Helpful and Informative
      Nov 16, 2022
    • Excellent customer service

      Getting back to me promptly.

      Sentiment
      • Positive
      Content
      • Fast Response Times
      Nov 15, 2022
    • tina is very very good in her line of…

      tina is very very good in her line of work i m a long time client so AAAAAAAAAAAAAAAAAAAAAAAAAA++++++++++++++++++++++++++++++

      Sentiment
      • Positive
      Content
      • Professionalism
      Nov 15, 2022
    • I worked with Tina M and have to say

      I worked with Tina M and have to say, she was extremely accommodating and a pleasure to work with.

      Sentiment
      • Positive
      Content
      • Knowledgeable and Accommodating
      Nov 11, 2022
    • Fast and efficient surety bond

      My experience with Brunswick companies was once again a quick and efficient experience. Thanks Tina for the excellent customer service.

      Sentiment
      • Positive
      Content
      • Prompt and Efficient
      Nov 10, 2022
    • Kelley is the best !!

      Kelley is the best !!! She went above and beyond to help me get everything I needed !!!

      Sentiment
      • Positive
      Content
      • Helpful and Informative
      Nov 10, 2022
    • The company provides excellent customer…

      The company provides excellent customer service. Highly recommend!

      Sentiment
      • Positive
      Content
      • Customer Service
      Oct 10, 2022
    • Professional Service

      Kelley Wisor immediately knew what was required from my fidelity request and provided a quick quote on the request - she provided me with the information required so that I could reconfirm with my clients that the cover would be acceptable PRIOR to me purchasing the cover. Very professional and courteous!

      Sentiment
      • Positive
      Content
      • Professionalism
      Oct 04, 2022
    • Always a pleasure to work with Brunswick Companies

      Always a pleasure to work with Brunswick Companies and specifically Lisa Radosa!

      Sentiment
      • Positive
      Content
      • Customer Service
      Sep 30, 2022
    • Tina is the best!

      Tina was perfect and provided excellent and swift service, explaining exactly what our businesses needed and several options we could choose from.

      Sentiment
      • Positive
      Content
      • Knowledgeable and Accommodating
      Sep 23, 2022
    • Tina was great 👍

      Thank you so much Tina for getting me what I needed very quickly and I do appreciate the way how you handled everything.

      Sentiment
      • Positive
      Content
      • Knowledgeable and Accommodating
      Sep 23, 2022
    • Timely

      Timely, professional and so helpful. Thank you Tina for a job well done and making my life a little easier.Debbie B

      Sentiment
      • Positive
      Content
      • Helpful and Informative
      Sep 23, 2022

Sentiment Analysis

  • Positive(36)
    100%
  • Negative(0)
    0%
  • None(0)
    0%
100 Net Promoter
Score

Popular Topics

  • Customer Service(7)
    19%
  • Helpful and Informative(7)
    19%
  • Knowledgeable and Accommodating(5)
    14%
  • Prompt and Efficient(5)
    14%
  • Professionalism(4)
    11%
  • Excellent Communication(3)
    8%
  • Quick and Easy Process(3)
    8%
  • Fast Response Times(2)
    6%

Languages

  • English(36)
    100%

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