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DEWA App Receives Criticism for User-Friendliness and Billing Issues

DEWA App Receives Criticism for User-Friendliness and Billing Issues

30 reviews between Feb 14, 2023 and Nov 25, 2023.

Customers are complaining about the DEWA app's lack of user-friendliness, inability to check bills, and difficulty in logging in. There are also issues with inaccurate data, poor customer support, and frequent updates. Some customers have faced disconnections and delays in refunding their security deposit. Additionally, there are complaints about the app freezing, daily electricity usage not showing, and the complicated payment process. Overall, customers are frustrated with DEWA's app and services.

‎DEWA
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30 reviews between Feb 14, 2023 and Nov 25, 2023.

Feb 14, 2023 - Nov 25, 2023

Featured Content

  • Monthly minimum charges

    I don’t believe on 63K ratings
    It’s totally fake
    Why you need to make new updates and why I ned to waste my 300mb Data to download

    Even if you send email to customer care
    It will be ignored 100%

    Why I need to save electricity and water if you have monthly minimum charges
    Even I save - they will charge me
    So unprofessional to charges us the same time and ask us to save the environment and use less
    Reconsider about minimum charges
    Why we need to pay if we didn’t use
    Already Municipality fee is too much

    Don’t reply with copy paste answer

    Sentiment
    • Negative
    Content
    • Electricity Consumption
    Nov 17, 2023
  • Works well but

    Although being a customer, I tried many time to register but was rejected. Unfortunately it’s impossible to log in unless using UAE Pass. It works but it’s a lengthy procedure and sometimes doesn’t work.

    Sentiment
    • None
    Content
    • Account Management
    Oct 19, 2023
  • Very bad service

    Very bad application and very very bad service. I am trying to refund my security deposit for 15 days and I couldn’t refund. Although I submitted all required documents, they didn’t refund me my money.

    I will never deal with this company anymore

    Sentiment
    • Negative
    Content
    • Payment Issues
    Sep 05, 2023
  • Great app!

    Best government app of UAE!

    User friendly and has all the required information needed.

    A suggestion : to have daily elec/water consumption on Apple TV version as well as currently it’s only the monthly consumption.

    Sentiment
    • Positive
    Content
    • User Experience
    Jul 03, 2023
  • 10.0.1 update

    App is freezes in the splash screen, cannot open or anything. Cannot pay my bills please fix it soon

    Sentiment
    • Negative
    Content
    • App Performance
    Feb 25, 2023
  • اضافة حساب آخر

    اريد اضافة حساب آخر وطباعة الفاتوره الخضراء وليست هناك معلومه تدل على ذلك في البرنامج واذا كانت موجوده فإنها صعبة الوصول وريماس يعطينا معلومات عامه وليست خاصة بالمستخدم

    Sentiment
    • Negative
    Content
    • App Performance
    Feb 14, 2023
  • See All Reviews

Sentiment Analysis

-57 Net Promoter
Score

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