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Delta's App Update Causes Issues

Delta's App Update Causes Issues

30 reviews between May 23, 2023 and May 25, 2023.

Delta's app has experienced a recent update that has caused some functionality issues. The flight status display has been shrunk and several flights come up with an error message. The app also doesn't display last-minute gate changes and can show different departure and arrival times. The current iteration of the app has become cumbersome with too much useless content, making it confusing and not very user-friendly. Regardless, some users have reported good experiences with the app with their boarding passes being readily available and easy to access.

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  • What the?

    This doesn’t even work anymore! Tried checking-in and adding boarding passes to Apple wallet and it doesn’t add anything. Try to print the passes and that doesn’t work either. The product team for this app must be a bunch of morons who go to a lot of meetings and are too good to actually test out if their product even works. That’s someone else’s job, right?

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 25, 2023
  • Recent updates 5.27 and 5.28 have messed up flight status

    A really good app gets downgraded as Delta rolls out changes that set the app back Flight status worked great for the last few years but a recent unneeded update sets the app back…departure and arrival gate information has shrunk in size and many flights come up with “an error has occurred”message…many regional flights like ones operated by Endeavor Air come up blank all together a 5 star app is back to 1 star Please fix and properly test before you roll these changes out in the future. It would be great to put it back the way it was where the functionality was just fine…flights that are diverted no longer show where they ended up or when the left the divert city and arrived at correct destination…..my trips update “improve your experience section” upgrades only show outbound legs..please fix to show return legs as well

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 24, 2023
  • Needs major overhaul

    This app needs a major UX overhaul (and needs to squish their bugs too).

    Happy Path, it works fine — still, not the most intuitive thing.

    But watch out if your flight gets delayed, rebooked, or you are in standby. That is where the madness begins.

    While Delta as a company is a solid organization and generally a great airline, this app really does not deliver.

    Sentiment
    • Negative
    Content
    • Features and Usability
    May 24, 2023
  • Works Well on IPhone. Fails on iPad.

    Most critical operations the work just fine on iPhone fail on iPad. Example: “Show boarding pass” produces, “an error occurred.”

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 24, 2023
  • Unreliable info

    While the app has some functionality, I have zero confidence the information on my upcoming flights are accurate.
    1. Several occasions when there were last minute gate changes, they did not appear on the app, but was reflected when I log in via web.
    2. I had flight changes made and they appeared coorct on website, but on the app, it showed different departure and arrival times! One trip had a layover and that flight time had overlaps. Talk about confusion, not to mention nerve wracking. I double checked the flight numbers and dates. I don’t get how Delta can drop the ball there. They want you to use the app, but you can’t rely on accurate information. You’d have to always double check online via web, but that defeats the purpose of having an app.
    Sorry Delta. Big Fail on the app

    Sentiment
    • None
    Content
    • Features and Usability
    May 24, 2023
    • Worked Seamlessly

      I entered my reservation # and contact information and the app worked intuitively even without creating an account (I continued as a guest). I got banners for when to check in and my digital boarding pass without having to click too much.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 24, 2023
    • Can’t complete bag check in

      I tried three different credit cards, and could not process the payment to check my bag through the app

      Sentiment
      • None
      Content
      • Technical Issues
      May 24, 2023
    • Great service

      Thanks I enjoyed my flight. I appreciate Delta was on time

      Sentiment
      • Positive
      Content
      • Others
      May 24, 2023
    • Easy

      Quick and easy check in.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 24, 2023
    • Makes traveling smoother

      I have my boarding passes ready, they notify me of gate changes and they have maps of the airport so I can find the gates when I am unfamiliar with my location.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 24, 2023
    • Please just track my flights on your own

      This runs alright but what is the point of it really if I have to keep going back to my email to fish out my confirmation numbers? I’ve already logged in to my Delta account; don’t they just have that info? Might as well just use the web browser link out of my email in that case

      Sentiment
      • None
      Content
      • Features and Usability
      May 24, 2023
    • Latest update is awful

      Ever since the last update, flights do not refresh properly. App continues to display flights that I’ve changed or cancelled. This needs to be fixed ASAP.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 24, 2023
    • New My Trips Page

      The changes to my trips and the itinerary page are less user friendly then the old pages.

      Sentiment
      • None
      Content
      • Features and Usability
      May 24, 2023
    • Terrible new version

      This app used to be great. The new “trips” section is now horrendous. The useless addition of pictures and in your face upgrade suggestions makes it impossible to use.
      Who needs a picture of the destination in that section? I booked a trip to NYC. I know I am going to NYC. I am in the section to look for info about my flights. I don’t need a picture of the Empire State Building!

      Sentiment
      • Negative
      Content
      • Features and Usability
      May 24, 2023
    • They forgot simplicity

      The current APP has become cumbersome to use and has forgotten the KISS principle. Too much useless content as they try to drive different revenue streams or channels. Clunky to use.

      Sentiment
      • Negative
      Content
      • Features and Usability
      May 24, 2023
    • Redundancies

      My profile contains all of my passport information. Therefore, it is redundant to be forced to enter it again during check-in!!

      Sentiment
      • Negative
      Content
      • Features and Usability
      May 24, 2023
    • Intuitive Fast and Easy!

      I was getting ready to log into Delta to check in when I got a notification on my iPhone that my boarding pass was ready! Never seen that before! Sure enough my search was already assigned and the process required just my acknowledgement! I could also pay for checking bags using points!
      Very impressive - Nicely done!

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 24, 2023
    • Burbank service

      Please bring back the non stop flight from Burbank to Atlanta
      Also add service from BUR to sea , pdx, las, sfo, Smf

      Sentiment
      • Positive
      Content
      • Others
      May 24, 2023
    • Check in for flights

      Great check in process

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 24, 2023
    • Not user friendly

      This app is confusing and not user friendly. Traveling is stressful enough but to try and make things easier before hand and be just as stressed is awful

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 23, 2023
    • D Boyce

      I was locked out of my account but the Delta team was patient with me & worked diligently to get my account unlocked in a very timely manner! Thank you! This is why I love Delta!!

      Sentiment
      • Positive
      Content
      • Technical Issues
      May 23, 2023
    • Can’t book a flight

      I have used this app in the past to book flights without problems. Recently I have been having all sorts of problems.
      First I tried booking an award flight for my family. The flight was through one of Delta’s travel partners. The flight couldn’t be booked as advertised as there was no availability for the flight.
      I had already transferred points from a credit card so I figured I would look for flights to use up the miles I had in my account. After spending time going through all of the different flights, the app displays an error message. Infuriating, and an absolute waste of time. Maybe I’ll have better luck with Jet Blue.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 23, 2023
    • DELTA Has always been good to me…

      I’ve been a dedicated DELTA traveler for nearly 20 years now. As a Million Miler, I’ve enjoyed the benefits and perks of being DELTA traveler. The complementary upgrades over the years certainly help me maintain my loyalty!

      Thank you DELTA!

      Sentiment
      • Positive
      Content
      • Others
      May 23, 2023
    • Not as Easy as Southwest

      Very cumbersome to book and revise flight information and good luck trying to call Delta. Wait times are extremely long and they will call you back when they have the time, regardless of what your availability might be at that time.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 23, 2023
    • Some good, some bad.

      In recent weeks, the app does not account for time zone changes. Therefore if you are due to arrive in a western time zone it will show your arrival in the eastern time zone (where are your flight originated). This means it is three hours wrong & things get very complicated very quickly. Disappointing!!

      Sentiment
      • None
      Content
      • Technical Issues
      May 23, 2023
    • First rate

      I had to cancel this short trip and then rebook and then booked for wrong date and just made a mess on such a simple flight. Everyone I worked with was just exceptional in assisting me. Thank you Delta in making my concerns your concerns. I am so sorry I hit the hang up button before answering the one answer question at the end of each of my calls. You were all GREAT!

      Sentiment
      • Positive
      Content
      • Others
      May 23, 2023
    • Can’t change flight for individual when book in group

      It make me call customer service for the change of thicket and I got worst service I ever received in my life
      I was very polite and nice.
      She was rude
      Impatient
      And hang me up after 2 min

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 23, 2023
    • Complete change in flight without any notification from Delta. It was horrible.

      I had a flight scheduled for months to be leaving from sky Harbor at 7 PM without any notification. Delta changed my flight to leave at 3:15 PM. I am here visiting a very ill friend of mine. It ruined my entire day. It cost me more money to get home it was a mess. I’m not happy about it. I usually don’t fly Delta usually American so I’m gonna have to rethink using Delta again. I hope I get a comment from Delta for the reason that they gave no notification that my flight was changed. It was just by accident that I saw the change. This is very bad service.

      Sentiment
      • Negative
      Content
      • Others
      May 23, 2023
    • Review

      Great just was unable to pay for bag in advance , system error

      Sentiment
      • Positive
      Content
      • Technical Issues
      May 23, 2023
    • First Flight

      Excellent flight and great stewards. Thanks for your service and the hospitality of your crew.

      Sentiment
      • Positive
      Content
      • Others
      May 23, 2023

Sentiment Analysis

  • Positive(12)
    40%
  • Negative(13)
    43%
  • None(5)
    17%
-3 Net Promoter
Score

Popular Topics

  • Features and Usability(12)
    40%
  • Technical Issues(12)
    40%
  • Others(6)
    20%

Languages

  • English(30)
    100%

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