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Delta's App Update Causes Issues

Delta's App Update Causes Issues

30 reviews between May 23, 2023 and May 25, 2023.

Delta's app has experienced a recent update that has caused some functionality issues. The flight status display has been shrunk and several flights come up with an error message. The app also doesn't display last-minute gate changes and can show different departure and arrival times. The current iteration of the app has become cumbersome with too much useless content, making it confusing and not very user-friendly. Regardless, some users have reported good experiences with the app with their boarding passes being readily available and easy to access.

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30 reviews between May 23, 2023 and May 25, 2023.

May 23, 2023 - May 25, 2023

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  • Recent updates 5.27 and 5.28 have messed up flight status

    A really good app gets downgraded as Delta rolls out changes that set the app back Flight status worked great for the last few years but a recent unneeded update sets the app back…departure and arrival gate information has shrunk in size and many flights come up with “an error has occurred”message…many regional flights like ones operated by Endeavor Air come up blank all together a 5 star app is back to 1 star Please fix and properly test before you roll these changes out in the future. It would be great to put it back the way it was where the functionality was just fine…flights that are diverted no longer show where they ended up or when the left the divert city and arrived at correct destination…..my trips update “improve your experience section” upgrades only show outbound legs..please fix to show return legs as well

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 24, 2023
  • Needs major overhaul

    This app needs a major UX overhaul (and needs to squish their bugs too).

    Happy Path, it works fine — still, not the most intuitive thing.

    But watch out if your flight gets delayed, rebooked, or you are in standby. That is where the madness begins.

    While Delta as a company is a solid organization and generally a great airline, this app really does not deliver.

    Sentiment
    • Negative
    Content
    • Features and Usability
    May 24, 2023
  • Unreliable info

    While the app has some functionality, I have zero confidence the information on my upcoming flights are accurate.
    1. Several occasions when there were last minute gate changes, they did not appear on the app, but was reflected when I log in via web.
    2. I had flight changes made and they appeared coorct on website, but on the app, it showed different departure and arrival times! One trip had a layover and that flight time had overlaps. Talk about confusion, not to mention nerve wracking. I double checked the flight numbers and dates. I don’t get how Delta can drop the ball there. They want you to use the app, but you can’t rely on accurate information. You’d have to always double check online via web, but that defeats the purpose of having an app.
    Sorry Delta. Big Fail on the app

    Sentiment
    • None
    Content
    • Features and Usability
    May 24, 2023
  • Can’t complete bag check in

    I tried three different credit cards, and could not process the payment to check my bag through the app

    Sentiment
    • None
    Content
    • Technical Issues
    May 24, 2023
  • Great service

    Thanks I enjoyed my flight. I appreciate Delta was on time

    Sentiment
    • Positive
    Content
    • Others
    May 24, 2023
  • Easy

    Quick and easy check in.

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 24, 2023
  • Burbank service

    Please bring back the non stop flight from Burbank to Atlanta
    Also add service from BUR to sea , pdx, las, sfo, Smf

    Sentiment
    • Positive
    Content
    • Others
    May 24, 2023
  • Can’t book a flight

    I have used this app in the past to book flights without problems. Recently I have been having all sorts of problems.
    First I tried booking an award flight for my family. The flight was through one of Delta’s travel partners. The flight couldn’t be booked as advertised as there was no availability for the flight.
    I had already transferred points from a credit card so I figured I would look for flights to use up the miles I had in my account. After spending time going through all of the different flights, the app displays an error message. Infuriating, and an absolute waste of time. Maybe I’ll have better luck with Jet Blue.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 23, 2023
  • Review

    Great just was unable to pay for bag in advance , system error

    Sentiment
    • Positive
    Content
    • Technical Issues
    May 23, 2023
  • First Flight

    Excellent flight and great stewards. Thanks for your service and the hospitality of your crew.

    Sentiment
    • Positive
    Content
    • Others
    May 23, 2023
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Sentiment Analysis

-3 Net Promoter
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