Delta's App Update Causes Issues

I entered my reservation # and contact information and the app worked intuitively even without creating an account (I continued as a guest). I got banners for when to check in and my digital boarding pass without having to click too much.

I tried three different credit cards, and could not process the payment to check my bag through the app

Thanks I enjoyed my flight. I appreciate Delta was on time

Quick and easy check in.

I have my boarding passes ready, they notify me of gate changes and they have maps of the airport so I can find the gates when I am unfamiliar with my location.

This runs alright but what is the point of it really if I have to keep going back to my email to fish out my confirmation numbers? I’ve already logged in to my Delta account; don’t they just have that info? Might as well just use the web browser link out of my email in that case

Ever since the last update, flights do not refresh properly. App continues to display flights that I’ve changed or cancelled. This needs to be fixed ASAP.

The changes to my trips and the itinerary page are less user friendly then the old pages.

This app used to be great. The new “trips” section is now horrendous. The useless addition of pictures and in your face upgrade suggestions makes it impossible to use.
Who needs a picture of the destination in that section? I booked a trip to NYC. I know I am going to NYC. I am in the section to look for info about my flights. I don’t need a picture of the Empire State Building!

The current APP has become cumbersome to use and has forgotten the KISS principle. Too much useless content as they try to drive different revenue streams or channels. Clunky to use.

My profile contains all of my passport information. Therefore, it is redundant to be forced to enter it again during check-in!!

I was getting ready to log into Delta to check in when I got a notification on my iPhone that my boarding pass was ready! Never seen that before! Sure enough my search was already assigned and the process required just my acknowledgement! I could also pay for checking bags using points!
Very impressive - Nicely done!

Please bring back the non stop flight from Burbank to Atlanta
Also add service from BUR to sea , pdx, las, sfo, Smf

Great check in process

This app is confusing and not user friendly. Traveling is stressful enough but to try and make things easier before hand and be just as stressed is awful

I was locked out of my account but the Delta team was patient with me & worked diligently to get my account unlocked in a very timely manner! Thank you! This is why I love Delta!!

I have used this app in the past to book flights without problems. Recently I have been having all sorts of problems.
First I tried booking an award flight for my family. The flight was through one of Delta’s travel partners. The flight couldn’t be booked as advertised as there was no availability for the flight.
I had already transferred points from a credit card so I figured I would look for flights to use up the miles I had in my account. After spending time going through all of the different flights, the app displays an error message. Infuriating, and an absolute waste of time. Maybe I’ll have better luck with Jet Blue.

I’ve been a dedicated DELTA traveler for nearly 20 years now. As a Million Miler, I’ve enjoyed the benefits and perks of being DELTA traveler. The complementary upgrades over the years certainly help me maintain my loyalty!

Thank you DELTA!

Very cumbersome to book and revise flight information and good luck trying to call Delta. Wait times are extremely long and they will call you back when they have the time, regardless of what your availability might be at that time.

In recent weeks, the app does not account for time zone changes. Therefore if you are due to arrive in a western time zone it will show your arrival in the eastern time zone (where are your flight originated). This means it is three hours wrong & things get very complicated very quickly. Disappointing!!

I had to cancel this short trip and then rebook and then booked for wrong date and just made a mess on such a simple flight. Everyone I worked with was just exceptional in assisting me. Thank you Delta in making my concerns your concerns. I am so sorry I hit the hang up button before answering the one answer question at the end of each of my calls. You were all GREAT!

It make me call customer service for the change of thicket and I got worst service I ever received in my life
I was very polite and nice.
She was rude
Impatient
And hang me up after 2 min

I had a flight scheduled for months to be leaving from sky Harbor at 7 PM without any notification. Delta changed my flight to leave at 3:15 PM. I am here visiting a very ill friend of mine. It ruined my entire day. It cost me more money to get home it was a mess. I’m not happy about it. I usually don’t fly Delta usually American so I’m gonna have to rethink using Delta again. I hope I get a comment from Delta for the reason that they gave no notification that my flight was changed. It was just by accident that I saw the change. This is very bad service.

Great just was unable to pay for bag in advance , system error

Excellent flight and great stewards. Thanks for your service and the hospitality of your crew.