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Customer Reviews: Disappointment with Yelloh App and Name Change

Customer Reviews: Disappointment with Yelloh App and Name Change

30 reviews between Jun 12, 2023 and Oct 21, 2023.

Customers express disappointment with the new Yelloh app and name change, difficulty in ordering, poor customer service, high prices, and reduced quality and quantity of products. Some customers also mention issues with delivery, missing items, and changes in product availability. Despite some negative reviews, others appreciate the food quality and variety. The most important terms in the summary are: Yelloh app, name change, ordering, customer service, high prices, reduced quality, delivery, missing items, product availability, food quality.

‎Yelloh Delivery
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30 reviews between Jun 12, 2023 and Oct 21, 2023.

Jun 12, 2023 - Oct 21, 2023

Popular Phrases

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Featured Content

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  • Unavailable

    Can’t get on to look at the catalog and order. Wry unhappy with the new app. This will be the end of Schwan. Sad!

    Sentiment
    • Negative
    Content
    • App Experience
    Sep 23, 2023
  • What happened?

    I have been ordering from SCHWANS now YELLOH for several years but now I cannot log into my account to place an order… I get emails from you with specials…

    Sentiment
    • Negative
    Content
    • Catalog Access
    Sep 09, 2023
  • Website

    I used to be able to easily order online. This new website is horrible because I can no longer order from it.

    Sentiment
    • Negative
    Content
    • App Experience
    Sep 05, 2023
  • This new app is missing a very important feature

    This new app is missing the option to combine orders and that caused my last order to be shorted two items.
    I was charged for them and had to go through customer service to rectify.

    Sentiment
    • Negative
    Content
    • App Experience
    Aug 22, 2023
  • Great food

    Most of it is delicious the salmon is wonderful my only problem is sometimes the driver doesnt have items we bought

    Sentiment
    • Positive
    Content
    • Delivery Service
    Aug 19, 2023
  • Dear Schwan’sd

    I have received two boxes of frozen foods. The dry ice was gone. The items were wet and defrosting. Pie was liquidy. We tried the meatloaf and potatoes. Good. Does So Korea care if we have no Schwan’s truck? Probably not. Regretfully, Phil Chase, Presque Isle ME

    Sentiment
    • None
    Content
    • Delivery Service
    Aug 18, 2023
  • Frozen food

    I really like the delivery guy but don’t understand why Washington don’t get their frozen food n a freezer bag instead of everything drilivered by it self

    Sentiment
    • Positive
    Content
    • Delivery Service
    Aug 16, 2023
  • Ordering and delivery

    I agree ordering is difficult to navigate. Right now I am furious with the run around I’m getting trying to track my current delivery which is now TWO DAYS LATE and I can’t get to any reasonable or successful way to contact anyone!!!!!

    Sentiment
    • Negative
    Content
    • Customer Service
    Aug 02, 2023
  • The food is good the delivery is not.

    Don’t count on receiving your order in the time frame that they give you. It’s been as late as three hours in the past and it’s an hour and a half right now

    Sentiment
    • None
    Content
    • Delivery Service
    Jul 11, 2023
  • Catalog Please

    I am disappointed that you will no longer leave a paper copy of your catalog at my home. I’ll return as your big spending customer when your paper catalogs return.

    Sentiment
    • Negative
    Content
    • Catalog Access
    Jun 28, 2023
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Sentiment Analysis

-37 Net Promoter
Score

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  • This page is a research report based on the analysis of online reviews collected from App Store. It contains the top 30 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

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