2 reviews between Jun 23, 2022 and Aug 23, 2022.
This book is great for customer journey mapping projects, providing examples, graphics, and easy-to-follow instructions. It guides readers on planning, avoiding mistakes, and fostering customer centricity. However, some criticize the outdated approach and lack of empathy in Jim Tincher's writing.How Hard Is It to Be Your Customer? Using Journey Mapping to Drive Customer Focused Change: Jim
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2 reviews between Jun 23, 2022 and Aug 23, 2022.
Jim Tincher has an outdated approach to customer service. He completely misses the mark on understanding the modern customer. His writing is like a bad caricature of his generation - dull, assumptive, and lacking any real empathy.
Great for anyone looking to take on a customer journey mapping project. Great examples, lots of graphics, very easy to follow. Jim and Nicole know journey mapping, and this book walks you through how to plan, what to avoid, and how to go from a map to customer centricity at your organization.
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20 reviews between Nov 21, 2023 and Dec 01, 2023.
These LED lights are bright and easy to install. They provide a great improvement in night driving without blinding oncoming traffic. However, some users experienced flickering issues and overheating. Overall, they are a good option for those in hot/warm year-round locations.
20 reviews between Aug 19, 2023 and Nov 13, 2023.
This review collection includes feedback from customers who had both positive and negative experiences with the baby nasal aspirator. Some customers found it to be effective and easy to use, while others encountered issues such as black mold or difficulty in cleaning. Overall, the product is considered to be of average quality and suitable for everyday use.
30 reviews between Nov 17, 2022 and Sep 13, 2023.
A collection of reviews for the book 'Tifo Football Tactics and the History of the Game' which cover topics such as its compatibility with Kindle, the content and structure of the book, its appeal to football fans, and the quality of its illustrations. Overall, the reviews highlight the book's informative nature, easy readability, and its ability to provide insights into different aspects of football.
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This page is a research report based on the analysis of online reviews collected from Amazon. It contains the top 2 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.
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