Air India Express App: Login Problems, Ticketing Issues, and Poor User Experience
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Comprehensive Feedback Analysis on Air India Express App

Air India Express App: Login Problems, Ticketing Issues, and Poor User Experience

Multiple users have reported issues with the Air India Express app, including login problems, ticketing issues, seat arrangement problems, slow responsiveness, and difficulties in adding boarding passes to the Apple Wallet. Customers have also complained about delays, poor service, and lack of communication regarding flight changes. The app has received criticism for its poor user experience and interface. Users have expressed frustration with the app's slow loading times and the inability to edit personal information.

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  • User Experience Designers
  • Customer Service Managers
  • Product Managers
  • Airline Executives

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Custom Date - Mar 02, 2024

Featured Content

  • Poor user experience

    Web and app has such a poor experience. Bad UI and UX.

    • Negative
    • App Experience
    Nov 19, 2023
  • Add to Wallet option doesn’t work for boarding pass

    App is very slow and Add to Wallet option doesn’t work for boarding pass

    • Negative
    • Boarding Pass
    Aug 21, 2023
  • Compatibility Issue with Apple Wallet

    Not able to download the boarding pass for the Apple Wallet.

    • None
    • Boarding Pass
    Aug 20, 2023
  • Never travel with air asia

    Most of the time they get delayed. Such a pathetic service.

    • Negative
    • Flight Delay
    Mar 01, 2023
  • Customer service

    Pathetic customer service, there is no human only robot who doesn’t get anything.

    • Negative
    • Customer Service
    Feb 05, 2023
  • Cant add boarding pass to apple wallet

    Cant add boarding pass to apple wallet

    • None
    • Boarding Pass
    Jan 18, 2023
  • See All Reviews

Sentiment Analysis

-90 Net Promoter

Popular Topics


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