260 reviews between Jul 01, 2023 and Oct 17, 2023.
Petshop.co.uk offers great value and service with fast delivery. Customers can find a wide selection of products and enjoy the convenience of recurring orders. While some customers have had issues with damaged packaging, overall, the company is praised for its competitive prices and excellent customer service. The bottomless bowl option is popular for hassle-free and discounted pet food. With a user-friendly website and prompt communication, Petshop.co.uk is a reliable choice for pet supplies.Petshop.co.uk
260 reviews between Jul 01, 2023 and Oct 17, 2023.
We've always ordered our dog food from this company! Their products are consistently high quality, and our furry friend loves them.
Great that can set up an order for delivery on a regular basis, initially ordered for every 6 wks but recently changed to 7 wks as this suits our dogs needs better. Good quality products, delivery is quick and appreciate the email notifications. All in all very happy with petshop.
Recently joined the bottomless bowl for my dog’s kibble after Amazon had been increasing my subscription on every order. Pet shop was the cheapest I could find on a subscription basis, easy to set up, arrived promptly and well packaged. So impressed added some treats to the bottomless bowl - my greyhound is thrilled with the service 😊
Fast, efficient, trouble-free service. Good value.Dropped a star because the Yodel delivery driver left the parcel a quarter of a mile from the house.
We have been using the Bottomless Bowl repeat order service since 2021. The food is good quality and enjoyed very much by my Samoyed Cross and a picky Cockerpoo. The price is great, and the fact that we receive a delivery every 7 weeks, fits in perfectly with the amount of food we feed each day. The bottomless bowl service takes away the hassle of shopping for and transporting a 15kg sack of dog food. The delivery turns up on time, and is placed in my "safe place" should I be unable to answer the door.
Decided to buy my dog's food in bulk and found Petshop who had competitive prices. Ordering was very easy and delivery was quick, so very happy and will use again.
Bought food for our diabetic dog and everything from online ordering to price to speed of delivery were spot on , would definitely recommend.
I have a regular monthly order, which is not cheap. I received the wrong product and emailed the service team a month ago. Still no response from them. Not very good customer service should not take 4 weeks to respond to an email.
Excellent company, orders arrive on time even though I've altered the dates. Cannot fault them well recommended
Fantastic price, really quick delivery, I’ll definitely be ordering again.Thank you for such a positive purchase & experience
Cprrect order good price timely delivery. Great range
Service is always great. Very helpful. Nice to be able to make a phone call and actually have a real person answer it. Been using PETSHOP for more time than I can remember.
I have been ordering from these for a while now good prices + quick delivery 😊
Great service I’m on the empty bowl (repeat order) service. I accidentally ordered my pet food 6 times and the customer service team were amazing. They spotted my mistake cancelled my 5 other orders all within 45 mins of my error. They were very polite and I received our dog food within 48 hours. Amazing service and great customer service. We’ve been let down before by other competitors and had to dash to shops otherwise our dogs would have had no dinner! This may be a start up company but at these great prices and customer service were more than happy to support them.
I had been let down by another supplier and found PetShop online. I placed an order for dog food at a competitive price with free delivery and it was expedited very efficiently. I kept informed of the delivery status right up to local delivery stage when it could be tracked. The order was with me within 3 days. Very good service. Thank you.
When my husband passed away a few months ago I asked if they could add some notes to the delivery instructions so it was left in front of the garage door, which would make it easier for me to get it inside. I'm still waiting, I ring them every time I have a delivery and every time they tell me the same and nothing gets done. Now looking for a new supplier 🤬
Delivered quickly and I am very pleased with my first delivery. Will definitely use this company again. Very impressed.
I am a new customer and recently received my first order of dog food.I was delighted with the variety of Canagan flavours that your Company offers. I was extremely happy with the ease in which I could order on the website. I was very surprised at the delivery time. It was really quick and efficient.I will most certainly be ordering from Pet Shop again.
Fab company, really pleased with the prompt delivery and cheapest price I found for a very good quality kibble.
Delivery response is consistently amazing and the price would be difficult to beat. Also there is always a friendly and helpful voice on the telephone if you need advice. The only negative this time was that three of the five 15kg bags of dog food were damaged before they were shipped to me and I feel that should be investigated to see if that happened pre or post delivery to Petshop storage. I don’t think that forwarding them in a damaged condition, with the kibble exposed, is good for the food or good for business and I feel certain that the proprietors would want to know. Had I bought from a store I would have rejected the damaged bags but having said that, this is the first time it has happened and it won’t deter me from reordering, due to the excellent service.
Great company to do business with …Great pricesGreat stockDelivered on time and reasonable delivery chargesThe Bottomless Bowl scheme is great to ensure I never run out of my dog’s favourite food
First class service and product.A relatively new customer- having had issues with other companies offering repeat subscription dog food and not being able to amend dates etc as promised - my experience with this company has thus far been extremely positive with everything progressing as it should. My dog food is ordered without me having to remember and notifications are received direct from the company. If I need to amend the date for whatever reason I can, it really is that simple.The service has thus far gone without a glitch. Dog food has been delivered on time without any problem and my dogs love the food too: quality dog food at a competitive price and one which I was also having some difficulty in sourcing too.It couldn't be easier and less stressful to be honest and I'm thrilled to be helping support a smaller independent business in the process.Thank you 🙂
I have a small Cattery business so need to shop around for a good price and a speedy delivery...I have found both with Petshop.co.uk, pleasant helpful staff, good prices and prompt delivery.I will be recommending to my customers.
Quick Reliable Service At A Reasonable Price
Excellent quick service. Just received my first order of Harrington's just 6 Salmon dog food. I saw them on their website but decided to order on the phone. It was very reassuring to speak to their very pleasant and helpful assistant. I will definitely be using them again.. WELL DONE.
We have a large GSD with a sensitive stomach, bing able to have auto reorder with prompt delivery and the ability to adjust the dates makes looking after him so much easier, good prices and excellent service.
Come across this company and thought I'd give it a try well I'm happy I did the prices are good the service is good the whole shopping experience was most excellent 👍
Great value for money, easy website to use and prompt delivery.
Several months ago I signed up with Petshop.co.U.K. to have a regular supply of dog food delivered. They have been totally reliable and the price of the product is very competitive.
Good value for money and excellent service. Just make sure you can maintain your prices, its a very competitive market and price range means we look around.
Fantastic price on harringtons just 6 salmon. Very fast delivery. Very easy to navigate the store online and find what I was looking for. Definitely will make future purchases from them. Extremely highly recommended.
Have used the Bottomless Bowl for my dogs’ treats repeat orders. No problems and now that I have another puppy I’ve added to the order ( now have 3 dogs😊)Great service and feel I’m supporting an excellent enterprise company with a 5 star rating
I had issues with this company from the point of ordering. Order didn't arrive when it said it would. After as peaking to customer services they told me DHL had lost my parcel so would get my order out again. Was impressed with this. However I received two boxes from DHL. I orders 14 X Dechra cat food wet trays. Between the two boxes there was only 11. No one got in touch to tell me I was missing three until I called. Was told they were on a back order. So was happy to wait. No communication so asked them to refund the three boxes. Was told it was processed. However it was not. After numerous calls and emails which were ignored I was told that the person on the phone had just processed the refund! Not great being lied to. Plus it took an sgd to get the actual refund! Further problem with order. My cat have had diarrhea. Did not know what had caused this as nothing had changed until I opened a tray and saw what I believe to be maggots and eggs inside. Opened several more to see the same. Contacted Dechra who told me the retailer needs to collect the trays and either refund/credit or replace whilst this is investigated. Called petshop.co.uk who tell me she's processed a refund for one pack. I ask what is happening with the other 10 boxes and she told me to open them all. What a ridiculous thing to say. Open 70 trays to check them all. I forwarded the email from dechra to her asking that they should collect items as per dechras email. She insisted I open every tray. I told her I would not do this. She put me on hold to come back saying she'd arrange for Yodel to collect tomorrow. I'm yet to receive any correspondence that Yodel are coming tomorrow. I'll change my review if this of course materialises and I receive a full refund. If not my review will remain and I'll dispute this through my credit card company/trading standards. But from start to finish it's been a bad experience. Customer services simply do not follow through.
Not just the price but the customer service it dealt with my problem very quickly, can't fault it. I would highly recommend Petshop.co.uk
Been with Petshop for a while now ,great service ,always helpful if you have to phone up, i use the bottomless bowl , always know when when my deliveries are due , 5 stars
Great service, website clear and easy to navigate. Delivery was very fast, prices are very reasonable.
Great service good price excellent delivery
There was no hassle in placing an order it was self explanatory, detailed correctly on quantity and pricing. Delivery date set out so I knew when to expect it too. Prices are competitive but always found the overall experience from this company extremely satisfactory, would recommend to anyone wishing for a reliable service.
Prompt deliveries and given the option to skip a delivery on bottomless bowl items.No hesitation in recommending them.
Useless website, will not let me reset my password because”they’ve changed there system” and tells you to set up a new account….. which it won’t do because you’re email address is already registered to an account( that you cannot use!!!)
Super fast delivery. Very efficient and kept informed of availability and delivery. Would definitely recommend.
Placed order on Monday 11th of September and it’s not even dispatched! It’s 18th of September already! No one replying to any emails or messages! Money already deducted from my bank account. Yodel tracking nr was created this evening but it’s not valid yet means parcel still not despatched. Zero communication what’s going with my order and why it’s not despatched since 11th of September! First and last order, time wasters!
This company really isn't great. Their website is slow, their bottomless bowls really doesn't save you money. I've complained multiple times about the excessive amount of impulse deals that they show you before you purchase your stuff and they just haven't done anything about it. Very poor company.You will notice you can find all food on their site cheaper elsewhere even without their bottomless bowl subscription discounts. Feels a bit scammy. And their customer service is pretty awful too.
Timely deliveries. And will deliver later if you need it.Quality products
Always very good service, from a phone call, to very prompt delivery. Would highly recomend.
Great product, communication and FAST DELIVERY. Just what you need in a good supplier. We will be using them in the future for all our pet supplies 👍
Fast delivery, good quality dog food, cheapest value for money, good bulk buy
Parcel shipped earlier than expected and arrived in good shape. Shame about the courier though, took them almost 4 days (and 3 attempts ) to get it to us. But top marks to the Pet Shop.
First time using this company for my dogs food and I am not disappointed. It is hard to find the flavours my dogs like on the high street so this was perfect way of getting it.My order was dealt with quickly and all was good when the food arrived.I'm going to see how long the food lasts and next time set up the recurring order to get the best deal.
Dog food was good value for money and came quicker than expected which was great for my dog as I had not realised we were about the run out!
Best value and great service from Petshop.co.uk with their current special offers.Bought 2 large 10kg bags of dog food (James Wellbeloved Lamb and Vegetables).Great product for our dog with sensitive stomach. They were made in the UK, very happy to be able to support British business.Fast delivery.Ordered on monday evening, chose the free 3-5 day delivery service.The parcel arrived on wednesday afternoon, earlier than stated, which is nice.When they arrived, the 2 bags of dog food were undamaged, which is great.They were wrapped in a plastic bag, which wasn't a problem as we took the packaging, together with our other soft plastic wrappers/bags to the local supermarket to their soft plastics recycling collection bin.Many thanks, petshop.co.uk.Recommended x
Have been buying my pet food for years as always good service and better price than shops
I have been using Petshop for some time now, the pricese are very competative and the delivery uaully very prompt. I waited longer than usual for 2 recent orders, but I have to praise the excellent customer service provided by Jenny Manders, who personally made sure my orders were dispatched and kept me informed and up to date. Jenny is a great ambassador for your business.
This company offers extremely good value for money, with swift service and delivery. I can't recommend them highly enough.
The dog food arrived on time and was well packaged to ensure there were no spillages during delivery. As I am on the auto order. I didn’t even need to make the order as it is sent out regularly each month.
Packaging was terrible and contents inside were broken and damaged ,will think again before ordering
Ordered my dry dog food as usual on Monday 4th - delivery advised for Friday 8th. I chased this up as it didn't arrive as was advised it would be sent immediately to the warehouse for Express delivery on Monday 11th - so in 4 days nothing had happened with my order. Delivery did not happen on the 11th and tracking advised it was still with the Sender. I phoned again to be advised that the carrier would have to be contacted. I ordered my dog food in plenty of time before i ran out so now i am having to give my dogs the wet food that i would normally only use a quarter of each feed, therefore instead of using 1 tray i now have to use 3 which gets expensive. I must also add that customer service agent Zoe has a terrible attitude towards customers - rule no.1 in customer service is never speak down to customers and use the phrase 'like i said' and what you might think is a silly question could be an important one to the customer - this enables the customer to have options. Bottomless bowls are now cancelled and my business will go to Jolley's.
This is the second review I’ve made about PetShop in the past week. It’s to do with the same order. They originally refunded me the cost of everything, as one of my items was out of stock. They then sent out my other item without charging me first, as asking me if I still wanted it. They then charged me. A few days later, I got an email explaining what they’d done, even though I’d already put two and two together. The item finally came, nearly two weeks after the original order was made. It was damaged. I’ve contacted them. Still no reply. The customer service is appalling, and let’s this website down tremendously.
We hate companies that suddenly charge you extra delivery to N Scotland when you go to check out.This company say free delivery until you mention where you live then charge £5.99 delivery 10 days later.The shipping estimate on their website even said delivery would be £0, with our postcode.Very very very few companies charge extra for delivery to this area and none of them get our business, especially if they have said delivery is free.Thanks found it somewhere else cheaper.
Received excellent service: a good price, and the goods arrived quickly. Shall buy again.
I have used petshop for over a year now and get my cats dry food and flea medication from them. I use the bottomless bowl function which is easy to ensure that we don’t run out of food. Always quick delivery and the prices are better than some of the competitors for the food I purchase.
Excellent service once again. Faultless!
I was searching on Google for an alternative supplier for tuna cat food and treats. Came across PetShop and decided to give them a try.I ordered the items that we thought our two cats would like to try. Delivery was made within a couple of days. Both cats approved of our selection and we will be ordering again.
I use Petshop.co.uk's Bottomless Bowl feature to order my dogs' food. It's worked very well and is easy to adjust if I need the food sooner or later than planned. The price has been consistently the lowest (or very close) to that being offered by other retailers.
Always use Petshop.co.uk the prices are always good and delivery always prompt many thanks
Supporting a Prince's Trust founded company was key in choosing PetShop.We've been using the bottomless bowl option since October 2021, being able to choose the frequency was a great benefit for us and able change it along the way if necessary.
Used pet shop.co.uk for the first time, excellent customer service, was kept up to date with delivery and best price I have found for naturo grain free.I have a very fussy German shepherd who loves it so will be buying again in the future Well done pet shop.co.uk
Easy website products arrived as per tracking long dates on the items will be definitely using again
I came across petshop on Google, looking for the right price for a subscription for cat food. This company came out on top, the price is excellent, the delivery is quick and you are kept informed as to when your order has been despatched and when it should arrive; which is always as specified. Would definitely recommend
Large choice of products which are competitively priced and fast delivery
Have been using Pet Shop for nearly a year now and they have never disappointed me. I use the Bottomless Bowl which is just brilliant. I am reminded when the order is going through and given the opportunity to make any changes before delivery. I can't speak too highly of them.
I am currently trying to cancel a repeat order of dog food , I have had two repeat orders already which were great but I do not need anymore at the moment. The money has been taken out of my bank even though it says on the website that I have no orders or bottomless bowl orders ! I’ve looked to try and find the cancel option and nothing comes up, just keeps saying I have no orders etc ! How do I do this please ? I do not need or want this dog food and would like my money back !
Easy to navigate website, excellent prices and prompt delivery.
The pet shop always have a fabulous range and delivery is really quick! Wouldn't buy any where else...keep up the good work!🐾🐾🐾
I would not use this company again. A week after I ordered, I chased to find out where my order was just to be told, “sorry the items are not available, would you like an alternative”?. I am not sure why it would take a week to be told of this. I wonder how long it is going to take to get my money back!Unfortunately this is not the first time this happened. I have had to chase a previous order before. I for one will not be using this company again.
Reliable and efficient delivery service. Great selection of pet food at extremely competitive prices.
Good delivery times I have 2 boxes of grain free sensitive wet dog food delivered which has gone up considerably in the supermarkets .Obviously you have to pay a delivery fee but it saves me having to lugg it from the shops. My only concern on the odd occasion is the trays can arrive damaged and leak their contents.
Used twice now and twice was perfect service ‘ we ordered a 15kg bag of small bite mixer and both times was delivered on time and shrink wrapped for security’ five stars in my eyes for this company.We also have two African Grey Parrots but they don’t do Parrot food or toys but maybe in the future this will change .
Good range of products and excellent service
Very good company! Always use bottomless bowl at the best price. Easy to talk to on the phone and great customer service.
Excellent service, good price, very fast and seamless delivery.A telephone number contact and a human being at the other end of the line.Will use again.
Comprehensive choice available, all very high quality items, very competitively priced and rapid free delivery.Very pleased human and doggy customers.Many thanks.
Excellent service, very good price and prompt delivery. Very efficient company. Would definitely recommend.
Thanks Petshop - I've set up Bottomless Bowl subscription for my dogs preferred food which you supply at the best price I can find anywhere and believe me I've done the leg work. 2 bags arrive on time every time and I'm grateful for the re-order reminders that enable me to re-schedule the order if required. You take all the hard work out of buying large heavy bags of dog food, Thanks from me and Chad the Lab.
I have been using Pet shop for a few years. Cheapest place for our dogs food. Have set up automatic ordering, always arrives at the right time. Great company!
Everything was quick from ordering to delivery.if u have an issue they are happy to sourt this out.my dogs happy too thats and added bonus.
Website user friendly to order my pet food. Kept informed of delivery which generally is before the expected date. Branded products of good quality and good price.
The people have always been very helpful and especially so this time. My usual dog food has been discontinued and the staff made the effort to suggest an alternative, which many wouldn't have bothered to do. The site is easy to use and orders are very quickly delivered. I am a regular customer of Petshop.co.uk and will continue to be one as they have never let me down.
Fast delivery at competitive price, what more do you want
From previous conversations, I can now award petshop 5 stars for sorting out my issue
There seemed to be a glitch whilst ordering online so I telephoned and spoke to a very pleasant customer representative. She was helpful, polite and also a good salesperson as she directed me to products I had not seen. The order was delivered the next day - what more can I ask for?
Always good prices and efficient delivery makes me return to purchase time after time , have finally signed up to repeats so will see if it works for me as I mainly feed raw and my kibble is to compliment my meats , but happy to recommend
Have used Pet Shop for 9 orders so far.Always received great service and products at a good competitive price.
I have been using bottomless bowl for cat litter for more than a year now and I have never had any issues. Its a lovely company to buy from and communication is excellent 👌
My new monthly shop to buy catlitter from as they are cheaper than my current supplier and also far more efficient with delivery. Really pleased
Great price Love the bottomless bowl scheme
great service and very flexible with regular orders in Bottomless Bowl service.
First order with this company but well pleased with the delivery. Will definitely be ordering again
We’ve always used Skinners for our two labs. Found this website accidentally several years ago when looking for something else. Immediately set up the ‘bottomless bowl’ service (get two 12kg bags arrive together) which is much easier than having to get a bag at a time from the nearest pet shop, plus it’s so much cheaper. So it’s a win win all round.
Brilliant service and great prices,thank you very much
Brilliant company to deal with. Well deserve to be supported!
Super quick service great company to deal with would recommend to shop with them well priced items too.
i have a order every four weeks with no problems had to change to 6weeks no problem at all very helpful you can chop and change at any time its great they are so good no question asked will keep using them as delivery fast
Excellent service and also good discounts. I will be using their bottomless bowl service in the near future.Ordered using the standard free delivery on the 10th August, and it arrived on the 12th August. Just great!!!
I have to say the service was absolutely brilliant. Our dog food arrived a day earlier than advised when ordering and I have to say delivery was super quick. I was given a time slot from the delivery company used which saved me waiting in all day too. The price I paid for the Wafcol was really good value and I will certainly be using Petshop again when I need to re-order. We have 2 very happy German Shepherds now
Easy to order, arrived super quickly and well packaged. A smooth experience thankyou
Last two orders. All 18 cans are bulging and cans dented.The food is discolored and smells bad. I have emailed 2 times with photos no response
Have used the bottomless bowl service for 4 repeat orders for 12kg dry dog food now. No issues so far - comes on time, no last minute cancellations and it’s very good value. I can select a timing that suits me so I know more will arrive before I run out - which means one less thing to worry about.
Ordered Dentastix at an excellent price and they arrived so quickly. Every time I order from PetShop the value for money and efficiency are of the highest standard.
Excellent first time order!! It was ordered as an urgent request, and was literally delivered less than 24hrs later!If this is a sign of the way this company works- we’re sticking with them!!
Very good experience, I recommend PetShop.co.uk
The delivery is very slow and unreliable. I order from Zooplus as well and they arrive the next day! Yours can take almost a week and the packaging is not always in good condition when it arrives.
Great value and delivery very quick
Good prices great choice and delivered quickly
Still Waiting for my order that wS due yesterday tracking number says still with sender. Lack of decent customer service. My experience so far would be to advise you not to order from Petshop. Reply to petshop reply you customer service is unfit for purpose and I still have no idea when I will receive my order???? I should not have to come on to trust pilot to communicate with you.....
Always fast delivery, very competitive prices.
We have received shipments from petshop.co.uk since October, 2019. We were notified that a delivery was due in 5 days and again when it was dispatched. It arrived 2 days later. The bag of food was wrapped in a strong outer wrapper - perfect service. The next bag will be dispatched automatically in 6 weeks time. You can adjust delivery dates online if you wish. Great service.
Have regular deliveries. Takes the need ti carry heavy boxes home. Ideal service.
Delivered when I want it no problem in changing date comes in clean plastic outer cover all lovely fresh biscuits
I love to support young initiative however this company do all their CEO says. they stock the cat supplies I need,they sell at a good price and deliver ontime. Saving me carrying heavy shopping . I am more than pleased with the service
Wonderful service from THE PET SHOP. Get my delivery every month, wouldn't go anywhere else.
I always order now from this website so is very easy and fast delivery. Food is delicious and my cats loves
Have bought from these guys before when they used DPD and the service was great. I ordered some food and dog toys early on Friday morning, marked 'get by tomorrow' so I thought great, standards havent dropped, filled my basket and paid. Saturday morning I got a delivery tracking number from......... wait for it......... YODEL! One of the worst companies to deliver. The next day deliver didnt happen, nothing arrived til late on the Monday aftrernoon! One of the toys was a red rubber spacehopper type squeeky toy for dogs, it was absolutely filthy and black, the black had come off and marked the other toys. i had to put it through the dishwasher, and the soft toys through the washing machine. NOT IDEAL. This company have gone downhill sadly, won't be shopping there again .
Huge range of products, competitive prices, including bottomless bowl a reduced subscription system, so you never forget your best friends dinner🐾Prompt and efficient delivery too.
Clear ordering. Good price on the item and delivery. Arrived faster than expected. I’ll use them again.
I have been using Petshop.co.uk to supply my dog food for almost twelve months & it has proven to be a reliable flexible service, whilst also remaining competitive. Highly recommend!
Very happy with the bag of ferret feast fast deliver and good quality have bought a few bags now of you
I've been shopping with Petshop for years, using their bottomless bowl, they are reasonably priced, prompt delivery and good communication. Highly recommend.
Was so glad to find what I wanted, at a very good price. An excellent website with lots of goodies, I shall return soon!
Got premium brand dog food for a good price as there was an offer. Tried some new healthy treats which dog enjoyed. Lots of choice. Great service, fast despatch, so I received my order quickly with no issues. Also received good communication to keep me up to date and check that all was ok. I would definitely recommend. Thank you.
Great price. Service and delivery was far quicker than advertised. A definite return will be made to this company. Thank you
Lovely people to buy from. Good products reliable service and all delivered promptly as promised
Following on from my previous reply and subsequent answer received. Not everything is answered and I am still short 240 pouches of cat food. With that in mind my comments stand. Any business is about communication. It’s interesting you ask for my advice on how things could be improved then post tgat in your response ignoring my statement that I am still short on my order. It really is a poor show when you choose to recycle customer responses into your review responses thinking it will make you appear a company of value when this is far from the case. I will however admit you claim to have refunded the next day delivery fee but this is yet to appearYou are not I believe a new company so why would it rake that long to implement a customer service policy. It should have been in place from the start if not within a couple of weeks at least. I remain dissatisfied with you as a company and with your blatant plagiarism
Always order my cats flea and worm protection from here. MUCH cheaper than buying from a vets and exactly the same product. Have recommended to many friends x
James Wellbeloved packaging The 2 bags of james wellbeloved came when expected but the packaging was stuck to the bags and had to be pulled off, making holes in both bags. This has never happened before.
Fast delivery. Great prices. Ease of service. Very convenient. Overall excellent and everything we need for our dogs in one place.
Brilliant price for quality food. Delivery always smooth. No where better.
Do not deliver on time !!! Am I the only one who has issues with Petshop? I ordered off them last Autumn and should have learnt my lesson. I placed order this week and paid for next day delivery and again they have failed to deliver. I rang through to call center and by the sounds the order was not even out to be delivered. Call center did not seem to care and offered me my next day delivery charge back. BIG DEAL ! The whole idea of online ordering should be uncomplicated. I have now got to get someone to go collect petfood for me as I am not able. Avoid
Great place to shop for dog food on line. Brilliant web site easy to navigate, great prices, easy check out and great communication and fast delivery.I would highly recommend petshop.co.uk.
Great price and shipped rapidly. Highly recommended seller
Good prices and range of food for my dog and cat. Quick delivery. Would definitely recommend.
Good value for money. Order process is easy and choice of product is extensive. My only gripe (and it's a small one), it that the products always arrive with some outer box damage. Generally, the contents are unaffected but one of the tins I picked yesterday had a couple of dents. I think there may need to be more a little more care between order processing and picking/packing. That said, overall the pros outweigh the cons and if I could give half stars would be inclined to rate it 4.5/5.
Just received my third order from Petshop. Their prices for my dogs' favourite treats are very competitive, ordering online is very easy and delivery was quick and easy. Will definitely shop with them again.
Fabulous as always , prompt delivery, very well packaged decent price
I've placed over 15 orders with Petshop.co.uk so far, and the service was always fast and reliable.
First time using this company. Order arrived quickly and food was very competitively priced. Will be using again.
Great shopping experience easy to navigate website easy to pay, quick delivery with updates on delivery highly recommend!
Really good delivery and helpful customer service staff
After using Amazon subscribe and save for my 4 dogs food for quite a few years now I got fed up with it either being out of stock or Amazon deciding to use a more expensive seller without informing me, I decided enough was enough and looked for an alternative pet food provider. I was thrilled to find pet shop and even more thrilled that as they were local to me I could collect my order direct from them, which was even more convenient for me and they offer a “bottomless bowl” option which offered even better discount than Amazon did! To top it all, I ordered on the Thursday to collect on the Monday which was more than adequate, but to my surprise and delight they send me an email the following day to say my order was ready to collect! Amazing service and excellent all round - I can’t recommend highly enough 😊
Whatever has happened to this company. Questions re products not answered. I am locked into the bottomless bowl system. Cant delete orders or the bottomless bowl order . Just tried amending and the sustenance rapaciously seized a saved amendment and I am forced to pay well over the price for an item I was trying to cancel.Phones not answered. I have emailed termination of my account and will be notifying my bank to stop all future payments.This is such a shame. It sounded like a good start up initially but the ethos has clearly changed.No more Petshop for me!
Unfortunately, despite having the bottomless bowl subscription, it is often the case that when my bottomless bowl order is due, the items in it are out of stock, The other issue is that despite many complaints about finding the foods pouches in their flimsy boxes packed in with heavy bags of 10kg litter and arriving squashed up and occasionally burst, this still happens. Today I received a box of Advantage flea treatments packed in with the 10kg cat litter and again this was squashed up, luckily the little flea treatment tubes look OK.But when placing the order I had written a note asking for the flea treatment box and the can for treating the house to be given extra care (bubble wrap ?) but it didn't happen and it was just all shoved in the big box together. it's good to be green and wanting to use less packaging but some common sense also has to be used when packing small fragile items in with the equivalent of a bag of concrete, in the end it's the customer who finds their cat food damaged / leaking in the parcel.... Anyway, apart from that it's a decent enough company.
We have used this Company for our Dog Foods for the past 3 years and have never experienced any significant problems. Always found them polite friendly and a pleasure to do business with. Had a slight packaging issue with our recent order, but when we contacted PetShop they quickly resolved the issue without any fuss. We thoroughly recommend them to all like minded Pet Lovers.
First time using this company was amazed at how quickly our order arrived super efficient. My boxer dog Marvin is loving his new food I was recommended and I'm loving that it was on special offer so 2 very happy customers.
My order always comes on time it's lots cheaper than the pet shop and the dogs love it
Ordered wormer & flea treatment for my dog, cheapest price around & delivered within 5 days.
Awesome place to order food for your pet. Pretty fast and good quality. The cat also loves their boxes.
competitive prices on an excellent range of food.Megs loves Country Hunter but its prices locally have been going through the roof then we found Petshop.uk.Its been more affordable for us and have managed to find other varieties of wet food she likes too. Many thanks Adam
Always helpful and easy site to use I like bottomless bowl as I am always reminded
always great service at a good priceexcellent information on products
Absolutely useless customer service! Ordered via Amazon sellers market, the sent me another persons order of Orijen raw chicken food when I ordered Autarky fish and potato due to my bulldogs having poultry allergies. They are taking 25-30ish hours to reply to each message when I reply literally straight away to theirs. Both myself and Amazon have requested the collect the mispicked item and refund the original order as I’ve now had to go and purchase food from elsewhere due to their mistake. I’ve had a reply today after both mine and amazons request to say they’ve dispatched a replacement bag of food… no words!
First time using this company and very pleased with the service and products ordered. They accidentally sent the wrong box of dog treats, phoned them the next day spoke to a nice lady that sorted the mix up and the next day my dog treats where delivered.
After reviewing a number of dry dog foods Harrington's appeared to supply all my 12 month old puppy's needs but prices vary greatly. Petshop.co.uk had one of the most competitive prices especially if opting for bottomless bowl option and the range of dates given between deliveries has given me a chance to assess her needs as I wasn't sure how long 15kg would last....she's wolfing it down, so not long ! The delivery advice was between 3 and 5 days, it was here in 2! Which was a bonus. Communication from the company is excellent, I especially appreciate the one about how to manage the bottomless bowl option. Fingers crossed Elsie keeps on enjoying her food
Fantastic company, very reasonable prices and fast delivery
Arrived before time. Lowest price.
This is a super company. I had ordered for a while, then went to bottomless bowl and when my dog recently passed away after a quick phone call to them they picked up the 2 bag recent order and refunded me. The lady on the phone was lovely and they had also promptly replied to an email I sent. I will use them again when I get another dog. Great service - Thank you. JS
Very good value, excellent service all round
Used to be let down by my regular superstore not having dog food. I tried this company some considerable time ago and have never looked back. They have great choice and are very helpful. My dog is happy with his food and goodies and that is what matters.
Great company with a decent choice of products fast delivery at a reasonable price cant recommend enough
Good prices, quick dispatch
I have been buying my dog food from Petshop.co.uk for a while now and have always been happy with the service, so this time I decided to use the Bottomless Bowl option. It saves a little extra money and I don’t have to think about ordering every few weeks now. Great service!
What an amazing experience we’ve had with this company, not to mention one very happy chocolate Labrador (Balkan) too. Food delivered within 24 hours all thanks to the very friendly customer service.The price is always the lowest around. Keep up the good work.
Easy ordering, fast delivery and competitive pricing. Would use this company again.
Thanks for my order, lots of choice, my cats are fussy eaters,and max loves the licker free treat
Easy ordering and payment - very good value, speedy delivery and it was good to be kept informed about my order’s progress. I will now take advantage of the repeat order option - thank you.
I usually order my cat's litter from Amazon but they were out of stock. I don't usually shop with retailers I hadn't previously heard of, but I am SO GLAD that I did! Not only were Petshop.co.uk VERY reasonably priced (cheaper than usual!) but they had great delivery options too. If I buy just one more bag of litter than I usually do, I'm actually making a saving, so I'll be coming back here again whenever I need to stock up. Plus, they sell my cat's favourite biscuits, which I can't find anywhere near me, so I have one very happy kitty indeed! Thanks so much!
Simple method of ordering dog food delivered on time no hunting between different stores! Frees up more time for dog walking and enjoying time with your pet.
Thank you yet again for another delivery of dog products for our Milo and his best buddy Marley. Amazing prices couldn't find it cheaper anywhere else and boy did I try looking. Quality items sent for our babies to enjoy. Packaged with care & speedy delivery. Ordering again in 3 months. See you soon.
petshop.co.uk are a really reliable, high quality and fair-priced site where you can buy as little or as much of your regular pet supplies as you wish. I buy my speciality dogfood in bulk for a great price and get it delivered to my door within a couple of days. I also buy my Basset Hound's joint supplements and I often look through all the offers and add things that she needs, or even just things I'd like her to try.I tried several suppliers before I settled on Petshop; they have top quality products, fantastic customer service and they never let me down.I am now a lifelong customer and would not go anywhere else. I would totally recommend Petshop to everybody; if you haven't tried them yet, you are probably missing out.
Always delivered on time.
We have a regular order every 6 weeks and service is great every time.
Great company to deal with. Good prices you can tell they care about animals
Very competitive prices and the bottom less bowl ensures that I never run out. Delivery is quick and efficient. It's easy to manage your account online, and alter your order as your dog matures.
Competitive prices, easy re-ordering, delivery good. Happy dogs, happy human. Thanks
Excellent service and very competitive pricing. Will certainly use again. Delivery was when promised.
The prices are very competitive which is great when I have big dogs who eat a lot. The delivery is always fast and knowing that I will always have food available for the dogs through the bottomless bowl is a lifesaver as I don't even have to think about finding it somewhere, paying and getting delivered or picked up. It's all done for me.
Don't know what i would do without this company. They provide everything my puss desires.
Very pleased, competitive prices and quick delivery. Will definitely order again. Thank you
It was an easy website to use.Delivery was on time.My dog loves the Pedigree dental sticks.
Hi,Order received in good time. Exactly what we ordered. Our cat was very impressed getting his food delivered :)
Brilliant company great value for money and swift delivery have ordered and subscribed
Petshop's bottomless bowl regular order is a godsend for me. As an 81 year old, buying dog food from a supermarket is not an option. My order comes every 4 weeks and they remind me automatically when the order is due. Recently when one order went missing petshop quickly sent a replacement so that my two labs didn't go hungry! Thanks guys you're a great firm and feel like friends.
I have used company for a few months now was finding it difficult to buy specific dog food for my labradors so far cant fault service and at a price that suites my budget thankyou shaun
Once I found this company for my dog mixer biscuits I have never looked back. They started up with the Princes Trust and recycle everything they can my 15kg paper bag (I absolutely love because it doesn’t sweat) it might arrive in a box they’ve recycled or a plastic bag etc. the quality of the mixer biscuits is 💯 % and being on petbowl is wonderful you don’t need to order it you get an email saying your petbowl order is due in 5 days if you want it don’t do anything if you want to change it give them a call they are so polite and helpful. After 5 days the money comes out of your account and your order arrives within 3 days. If you have health issues like myself they make sure it’s by your door. My dogs 🐶 🐶 love it so does my daughters dog 🐶. I get my wild bird food from them also as it’s wheat free so my dogs🐶🐶 and birds are really happy. I hope you give them a try you will never look back. Thank you for taking the time to read this 😊 xx
Wonderful service and great prices. Only 4* because I do find the website somewhat challenging.
I ordered 12kg of dry food and two multi- packs of wet dog food. They arrived smashed and absolutely stank. I literally had to wash down the 12kg bag. I have emailed Pet Shop even had the founder Adam email me back and three other members of his team they all reply then leave you hanging and do absolutely nothing, no offer of a refund or replacement. I said to them I didn’t want to leave a negative review but eight days is long enough. If they can keep replying four times that they’re busy they can reply with a remedy.Update 24/7They have just emailed me apologising for the delay in getting back to me. They are sending me a replacement order Wednesday and a new storage bin to put my dry dog food in!Update 25/7They replaced all my order it arrived the next day well packaged!
As always , our Bottomless Bowl order arrived in good time, and was delivered safely to our door. Excellent service.
We get our dog food from Petshop and 99 times out of 100 they are the price to beat ,and always quick with there dispatching
I order from Petshop for my dog (Spitz) and my cat (Persian) and I love that there is so much choice for both! They have a mix of dry and wet food, so it's great to order from the same place. It's also cheaper than shopping at my local super market or even Amazon. Delivery is always super quick too.Highly recommend!
Very pleased with my purchase of Hills prescription dog food. Our usual supplier was out of stock & didn't know when available again. So ordered from petshop.co.uk .... Happy that this order arrived on time. Will definitely use again.
Petshop has a great selection of food and accessories for all sorts of pets. I am able to get everything I need from one place which is great. Delivery tends to be around 3 - 4 days which isn't bad at all. They also reuse old packaging which I think is a nice idea.All my orders have arrived nicely and have all been correct which I have had issues with when ordering from other companies. All in all a nice friendly, efficient company with good morals and service. Thank you Petshop.co.uk I will be ordering from you again.
Good to bulk buy and get abit cheaper if you do the bottomless bowl offer.Easy to put order in when doing bottomless bowl and put on a schedule for future deliveries.
The items I ordered delivered superfast will definitely buy from this company again.
Great value and really quick delivery. So glad that I found this site!
I found everything I needed as this company has a huge selection.It also arrived quickly.I’ve just put in another order so I recommend
The doggy food arrived promptly just as they said it would! Will defo be ordering again but will sign up to bottomless bowl to get the discount. Great Service! Thank you.
Easy to order online, delivery on time, prices good
The price was cheap for the dog food I always get for my senior dog. The delivery came quick so all good
Reliable. Very quick delivery and good prices.
I never worry about running out of animal food, with the bottomless bowl 5% discount and a 5 day reminder before due it's one less stress in my life! Dogs and cat happy and me also. 😊 Customer service great and very obliging.
All good. Easy to use website. Orders always come promptly.
I really like Petshop because they are contactable and the deliveries are excellent. This makes a real difference. Thanks!!!
DO NOT TOUCH THIS COMPANY!!!! I have been using this company for a while and have had endless issues! Bottomless bowl should be simple however I've had orders not arrive for weeks on end- then I had my entire order duplicated woke up to find they had taken five hundred pounds out of my account! Sometimes delivery is fast but most of the time you wait weeks - shockingly bad company!
Have only recently discovered this company (my first order was through e-bay) .Have placed further orders via their website as their products are competitively priced, every order I have received has arrived ahead of schedule and well packaged , I thought the little letter enclosed with the orders was a great idea giving a personal touch. Will be using this company for all my future orders and can highly reccomend.
Keen price and prompt delivery of Lola's favourite dog food - all good !!
Very happy with service and product
Petshop were highly recommended to me so I gave them a try. Excellent! Competitive prices, great range of products and fast delivery
Discovered this company recently and have received my first order. Very impressed with the speedy delivery and competitive prices. They recycle packaging showing they are environmentally conscious and don’t waste money on fancy packaging. Certainly hope to be using them again before too long. Appreciated the personal touch of a letter with my order. Thank you.
My order came on time and was well packed in a recycled box (eggs!). I ordered two bags of cat food and each came with a free cat toy this time so Daisy had one and the other was given to a friend for Neemo.
Great little company that is very responsive to getting you the foods you need for your pets. They are clearly environmentally conscious and don't waste money on expensive packaging. I love that lots of my deliveries come in recycled boxes etc.
We've been using Petshop for a few years now and we and Wilson the Boxer are very happy. We have a subscription which can be changed very easily if you wish to cancel, order earlier or later etc. Delivery is quick and prices are very competitive. What's not to like!
Large dentastix Ordered sunday delivered Tuesday Excellent service from making order to delivery Thank you
My order arrived way before it was due to - what a great service. Thank you
Simple to order fast shipping and fast response to any enquiry. I would definitely recommend 👌
Cheaper than my current subscription, delivered quickly and kept me informed along the way.
1st time ordering from this company, great service and prices from them with 24hour free delivery on my order, will now use them for all my pet products from now on.
Excellent service and they never let me down. I have been buying from this Company for a few years and wouldn't go anywhere else.
Terrible customer service and Terrible delivery.Never had a problem up until the last 3 orders.Paid for express delivery 1-2 day delivery nearly 2 weeks later still waiting. When you finally hear from them they tell you it's been lost in transit! When viewing it with yodel then haven't even dispatched it.Won't be buying from again
Great reliable service for our dog food . Well packaged and arrives as expected on repeat order. Prices very competitive .
Our order was sent promptly.
Super happy with my bottomless bowl deal on my French bulldog’s food, fast and friendly service
I always receive my orders on time and well packed
fast delivery superb products and very competitive prices…already recommended you to friends and family
Very good website and speedy delivery. Very competitive prices. I'm a happy customer!Btw I am in the UK, I used to live in France
Wide selection of everything needed for your pet. Very fast order processing and despatch. Recommended
Products were great customer service not so only received part of my order and struggling to get a response from the company. Currently out of pocket with no response.
I have been dealing with petshop.co.uk for a while now and use there bottomless bowl for my orders. The selection is first class and the service has been very reliable.
Great service. Arrived super quickly and we also received a free gift which is such a nice touch. The best value for money i could find. Thank you
I have tried them once and will not order with them again. Prices are similar to other suppliers and the delivery was extremely slow, took in excess of 10 days (despite the 3-5 day estimate) from the time I ordered. I do not think it was the courier's fault as they seemed to be quite prompt once they received the order from the store. Further, there is no way of choosing a delivery date (much less a time slot). Had I known how long this would take, I would have ordered from someone else (Waitrose, for example). Customer service also took their time replying to my complaint about slow delivery and by the time they responded they essentially just told me "oh we see you received it now, hope all is ok". Quite unhelpful.
I have used Petshop.co.uk for a long time and been very pleased with all aspects of the friendly and efficient service which they have provided. In this day and age it is so helpful to have a telephone number to a real and always helpful person who can swiftly make adjustments to my bottomless bowl order [ which provides excellent value for money. Delivery is always swiftly executed.
So good to be able to order the dietary food my cat needs without worrying about whether it will be available/ whether I will run out, etc. Orders have arrived exactly as scheduled, at a very competitive price and taken the anxiety out of dealing with his (literally) life-threatening needs.
Been ordering my 2x12kg Iams dog food from Petshop.co.uk for nearly 4 years now, always an excellent service. The reorder option is perfect, we never run out of dog food!
Always excellent service.Easy to order.Friendly,helpful staff.Very fast dispatch and delivery.Great to be able to purchase boxes of 20 pouches. of tuna and chicken Felix on their own as these are favourites and supplement normal boxes of 12 mixed.
Brilliant service, I’ve subscribed to their bottomless bowl service as an ex-Amazon customer, (I’m not sure that’s allowed, but it’s the truth) anyway I was looking for a company that could fulfil my furbabies meal requirements. Their prices are very competitive and they deliver on time. They have everything I ask for and more available on their website, should I want anything else.
The Yumove tablets were competitively priced and arrived very quickly.
Purchased Encore chicken loin 30gram for my daughters cat and compared to supermarkets and a large online retailer was a lot lower. Purchased 24 packs and with the postage still managed a big saving. Kept informed from placing the order until delivery. Excellent service and will be definitely using again.. lots of products etc at great prices.
Always order my dog food with them. Always on time. Use bottomless bowl reorder system.
I have been a loyal customer to Petshop.com for 2 years now and started ordering from them for their competitive pricing, I had previously always been so happy with them and the service. I have recently raised an issue with them in regards to their new packaging. It’s RUBBISH! I’ve ordered a few times over the last few months as usual, and the products I paid for have started arriving in a plastic shrink wrap. The first month I thought maybe it was a one off thing? Well apparently not! This shrink wrap caused me concern as it is plastic(!) and does not say its recyclable anywhere (on the packing, on their website, not even my ordering slip) I only found out the packaging IS recyclable after emailing customer service and raising these concerns. Secondly, they no longer pad anything. I ordered cat litter, and cat food plus treats, the cat litter had actually torn slightly, and my cat food and treat boxes had been all smooshed together, I had to duct tape my cat litter back up and re shape all my boxes. It seems they now just take your money and run with it, wrap up whatever you’ve ordered in this rubbish plastic and send as is! Surely this will cause huge amount of loses to the company due to the packaging not being substantial enough? It’s repeated accidents awaiting to happen. Unless they stop using this plastic wrap which has a potential to destroy my items, I will not be shopping with them again.
Fast and efficient service, friendly service when needed 100% I will be using your company again.
Excellent service and support .
First time customer - great selection of items, the things I wanted were in stock. Speedy despatch and delivery with communication to keep me informed as to the progress of my order. Recommended and I will be using them again in the near future!
Good value & speedy delivery
First time ordering, really straight forward and quality dog food arrived promptly. Will be using from now on for all my doggy needs.
Very good price, smooth swift delivery, would recommend
So disappointed at this company after experiencing good service for some years now. Last delivery was a major problem after left on my doorstep which meant I could not get out of my door! This time I asked for the delivery to be put behind the back gate. I left the gate open & it was left obstructing the passage. These are 2 bags of 10kg rabbit food, wrapped together in plastic so unable to move them!What happened to reusing boxes? This is terrible for the environment & also rips the main bag when trying to separate them, so nuggets go all over the place! Emailed customer service & no reply at all. Very disappointed
Competitively priced & very efficient service - parcel arrived 2 days before the advised delivery date!
Have now used the repeat order facility for my dog mixer for several months. Fair pricing, speedy delivery and the ability to adjust the repeat order timing. Would highly recommend.
Always very pleased with the bottomless bowl promotion which is run here I’ve had other company subscriptions who have let me down getting supplies but not here! It’s a fantastic Princes trust run business and deserves credit for how well organised and helpful they are so thank you from both my boys Kai and Roodie
I have a bottomless bowl order set up for my dog food, so easy to set and change if need the order more frequently. I have ordered other items and always arrives in good time, excellent communication and love the notes and emails you receive, would highly recommend.
Good value and prompt delivery. Happy to support a start-up too
We've not yet got our dog but I have ordered a few items in preparation and all have been in stock and very fast reliable delivery.
Help us to improve this report.