260 reviews between Sep 09, 2020 and Oct 13, 2023.
Swatch customers express mixed reviews about the brand's customer service and product quality. Some customers complain about delayed deliveries, poor post-sale support, and rude staff at certain Swatch stores. Others praise the excellent service they received at specific Swatch locations. There are also mentions of missing parts, scratched watches, and issues with refund processing. Overall, it seems that while Swatch has loyal customers, there are areas where the brand can improve its customer experience.Swatch
260 reviews between Sep 09, 2020 and Oct 13, 2023.
Their customer service is terrible. It's a scam. My husband bought me a watch for my birthday but I want change to other colour with the same model. They charge me RM50 as they said I have to get a new warranty card.
Buongiorno, Mi sono recata alle Gru di Torino per chiedere la sostituzione di un orologio che avevo da circa due anni non ancora trascorsi ma era scorticato dietro il meccanismo, il colore era andato, via quindi ho chiesto alla signorina se era possibile fare la sostituzione. In un primo momento sembrava che non si potesse fare poi ha chiesto in assistenza e sono stati gentilissimi, me lo hanno sostituito. Ringrazio le signorine Giulia e Simona che sono state gentilissime e professionali. Grazie 🥰🥰🥰
My swatch was just out of warranty when it started to function properly; in one month it lost more than an hour accuracy. The swatch service changed the battery 3 times in 7 month and even „de-magnetized“ it, but it didn’t solve the problem. It was either a wrong design or mine was a faulty product, however thy simply didn’t nothing about it so I can throw the swatch in the bin… this company is never going to get my business ever again. Disgraceful!(This was across country in GB and in Switzerland)
My experience and opinion with Swatch have changed dramatically since the launch of the Omega collection. 1 year has passed and I am still unable to purchase one of their Neptune watches, despite seeing that model flooding on Vinted, eBay and Vestiaire Collectif. Some stores have secret lists, others simply don’t sell the watch to the first comer although they have it in stock. Another swatch employee told me he sold most of them to resellers and “cannot do anything about it”. So much frustration for a disgusting experience.
Hände weg von Swatch new Gent Uhren. Haltbarkeit 8 dann gehen Sie nicht mehr. Also rein in den Plastik Muell.Habe immer Swatch Uhren gekauft. Habe 25-30 Stück.Außerdem 90€ und jetzt ab i die Mülltonne.Swatch hat sich wunderbar raus geredet. Also wird der Kauf jetzt auch eingestellt.
Ho necessità di cambiare il cinturino di cuoio del mio orologio SWATCH BIG WILL.Al negozio di Torino la risposta è stata: "sono mesi che non ci mandano i cinturini di cuoio"Ho avuto allora la pessima idea di rivolgermi all'assistenza swatch.Mi hanno risposto:1) chiedendomi la foto dell'orologio (perchè? comunque l'ho trasmessa)2) chiedendomi se era da riparare (secondo voi, un cliente chiede un cinturino nuovo per un orologio rotto?)3) proponendomi di sostituire il vetroInfine, quando per la quarta volta ho ribadito che avevo solo bisogno di un cinturino nuovo, la risposta è stata questa che copio dalla email: "Abbiamo consultato gli specialisti del nostro laboratorio che, considerando le condizioni del quadrante del suo orologio, ci hanno sconsigliato di procedere al ritiro per il cambio del cinturino. Siamo spiacenti!"Fate voi!
Complici di un sistema poco trasparente per l acquisto di un Blancpain!
Stamattina per la 4 volta il direttore della Swatch di Bari mi ha mancato di rispetto.......................
Massive flaw when used with Swatch PAY... I bought a SwatchPay watch in August my intention was to use it as a get out of jail option when my phone battery dies. I really liked it and used it extensively for the first month. I then hit a decline wall at £300.. Totally get the logic so contacted support to ask how to resolve this. At first very helpful explained that if I used the curve payment option on my phone this should clear it. IT DIDNT.. I would stress I don't have a physical card with curve.. So I asked support if they need me to buy a card..yes to have a physical card you have to pay will this resolve things... Silence.. after multiple attempts I am faced with a watch that gets declined everytime, the option to buy a card which might work and a support team who don't respond. I'd give less than one star if I could.. steer clear of curve and SWATCHPAY ..
Zuerst die MoonSwatch jetzt die Blancpain. Online Verkauf ausgeschlossen, der nächste Store ist über 200km entfernt und telefonisch gibts keine Reservierung im Store. Heißt wahrscheinlich ich fahre 400km umsonst. Das Angebot wird künstlich klein gehalten. Hier werden markentreue Kunden vergrault für mehr Profit. Das Netz ist voll von Wiederverkäufern die ein Vielfaches verlangen. Da es sich um low Budget Uhren handelt, kann man auch gleich zur Replik greifen. Die China MoonsSwatch steht der „echten“ in Nichts nach, außer der Verfügbarkeit und dem Mafia Gebrauchtmarkt Preis.
I just wanted to change the battery in my watch, and I've never seen a line this long. I asked the security for directions, and they treated me very poorly. To Swatch: please be kinder to long-time customers
Bestelling wordt niet geleverd, en geld niet teruggestort. Dit is schandalig
Ik heb een horloge besteld, maar dat is nooit geleverd. Swatch reageert niet op email en de telefoon wordt niet opgenomen. Gelukkig koos ik voor achteraf betalen en heeft Riverty alles netjes opgelost; zij gaan de bestelling voor me annuleren.
Waardeloze service, van de vele malen dat ik gebeld heb maar een keer contact gehad toen hoorde ik dat het horloge niet op voorraad was en ik zou teruggebeld worden maar geen telefoon gekregen. Als je belt hang je een half uur in de wacht en dan wordt de verbinding verbroken. Ook op mail wordt niet gereageerd.
Swatch care for its customers is probably the worst. The launch of the Moon's collection proves it by selling products to teenage resellers only focused on making cash on a limited quantity.I have been a loyal customers for years, but unfortunately "loyalty" is a word the brand is not familiar with.
Bought a watch online for £133 which isn't cheap for a lump of plastic. Anyway it arrived with one of the watch hands misaligned so I emailed customer service and they just can't be bothered. So am parceling up ready to send back. So much for Swiss precision and Service.
Probeerde een nieuw bandje te kopen, maar in plaats daarvan sturen ze me gratis een nieuw onderdeeltje. Top service.
My husband and I purchased a watch at the outlet in Niagara Falls Ont. called HOUR PASSIONAt the point of sale we were not told it was exchange only…no signs posted to indicate. After getting home the watch wouldn’t work. Went back to the store and they replaced the battery! Took it home and it stopped working within a few hrs. Made another trip to the store to return the watch and we’re told no returns…so the only way you know that’s their policy is if you read the fine print on the receipt they email you AFTER YOU PURCHASE THE ITEM!!!!! The joke is…on the receipt that was emailed us had the policy attachment that wouldn’t open!!!! Even the store manager we were dealing with admitted that it wouldn’t open for her and unless you are told by the salesperson you wouldn’t know about it!!!! Her comment was “well after you purchase it it’s too late because the transaction has gone through…we have your money…but it’s non refundable….AND…I DONT OWN THE STORE SO THERES NOTHING I CAN Do!!!! $250.00 later…this is where we are!We are seniors that can’t afford for this to happen to us! The name of the store is HOUR PASSION OUTLET…so buyer beware!!!!! We were rightfully upset and as we were walking out the store the manager was yelling “HAVE A NICE DAY”This policy should not be tolerated! We own Swatch Watches but will never purses another after being treated like this today!!! The merchandise was defective and they still want to keep your money!
Watch poor quality, just with a big rain falls and your watch will be foggy full moisture inside the cristal, poor sealing around the crown, do not buy this peace if garbage. Buy a Seiko after 40 years still working in any weather conditions
Poor quality and customer care. The watch band began to peel after one week of use. I reached out to Swatch to confirm I could return it for a refund (and included a photo of the damage). Their response: "We will make an exception for an exchange only this one time, however, bands are not covered by any warranty. In the case it happens again you will have to purchase a new band." Really?
Bestelde artikelen niet ontvangen. Klantenservice neemt niet op en reageert niet op mails.
Orologio Pinkbaia comprati 7 mesi fa, il cinturino sta perdendo colore e anche la cassa si sta scrostando. Una vera porcheria
Après avoir perdue ma montre dans la mer achetée il y a 1 an et demi et plusieurs échanges avec SWATCH, ils n'ont pas souhaité effectuer de geste commercial sur une nouvelle montre. C'est dommage que les process soit aussi strict...Du coup plus de montre suite à un défaut de leur part sur le bracelet, et plus assez d'argent pour en acheter une nouvelle :(
Wonder How a worldwide company like Swatch can have such a poor customer service Been waiting for my issue to get solved for a week. They tell you someone will call you back. NothingNo way that company stars for longUnfortunately i cannot give 0 star
Ho acquistato online sul sito della Swatch e due giorni fa finalmente è arrivato Swatch NEON TO THE MAX PAY! SB06J101-5300 , purtroppo ho scoperto che la banca Unicredit non rientra tra le banche che offrono il servizio di pagamento pay, a questo punto prendevo il modello base.
Le SAV : une honte ! La montre ne fonctionne plus au bout de 2 mois. Après réception d'une nouvelle montre qui ne correspond pas à celle que j'avais initialement et après plusieurs échanges, ils m'informent qu'ils vont me rembourser. Au final, il m'envoie une autre montre (alors que je les avais informé que j'en achetais une autre directement sur leur site). Me voilà avec 2 montres payées et aucun remboursement de la première...
Der Kundenservice des Herstellers ist schnell und freundlich. Bei der Ihr meiner Tochter ist der Stift gebrochen. Innerhalb von wenigen Tagen haben wir die Ersatzteile kostenlos bekommen, sogar in mehrfacher Ausfertigung. Super gut 👍
Niets ontvangen, geen reactie op mail, Klantenservice telefonisch niet bereikbaar. Annuleren kan ook niet, want dat moet via de Klantenservice; je snapt het probleem. Bizar dat ze hier mee weg komen. Doe het dus niet, zoek elders een leuk horloge.
horrible customer service. I did receive a bat watch, and they refused to give me a refund. - even ignoring european law. Now i need to sue them for a 150 euro watch. Its ridiculous. Never ever will I buy watch from them.
WAARSCHUWING: niet bestellen bij Swatch.com!!!!Een mooi horloge besteld voor de verjaardag van mijn kleinkind. Echter is het horloge niet binnengekomen binnen de, op website vermelde, leveringstijd. Na 5 dagen maar even gemaild….geen reactie. Twee dagen later opnieuw gemaild, opnieuw…..geen reactie. Twee dagen later tweemaal geprobeerd om met het genoemde telefoonnummer te bellen, echter……niet bereikbaar. Opnieuw een mail gestuurd met de vraag waar de reeds betaalde horloge blijft, opnieuw…..geen reactie. Nu nog steeds geen enkele reactie ontvangen, € 65.95 uitgegeven voor een horloge die ik nooit heb ontvangen. WAARDELOOS!!!!Hoe ga ik dit mijn kleinkind uitleggen??!!
Amazing customer service from the ‘connect’ at Swatch service. I sent a photo of my swatch and they replaced the old, faded strap free of charge, though I was happy to pay for a replacement.
Acquistato un orologio 10 giorni fa, allo store di via XX do Genova. Mi accorgo che rimane indietro di 4 minuti al giorno, al terzo giorno torno in negozio e lo faccio presente. Me lo smagnetizzano e vado via. Il problema persiste, torno e mi cambiano la batteria. Il problema continua, al che una delle ragazze comincia a parlarmi di campo magnetico (lavoro in un negozio) e mi chiede di far caso al funzionamento dell'orologio fuori dal lavoro. Effettivamente ha ragione, dal momento che il problema si ripresenta solo quando sono in negozio. A questo punto torno (l'orologio aveva perso anche la data) e chiedo cosa posso fare, se è difettoso, come posso comportarmi. Ni viene detto che è un problema comune a tutti gli orologi in plastica (cosa che onestamente non sapevo altrimenti ne avrei scelto un altro) e che non possono fare nulla. Nessuna proposta di reso o cambio. Se avessi comprato online a quest'ora il mio orologio sarebbe in viaggio di ritorno all'azienda, ma in caso di acquisto in negozio a quanto pare ce la si prende in quel posto. Detto ciò, ho un orologio nuovo ma inservibile che proverò a vendere online. Ovviamente sconsiglio l'azienda ma soprattutto i punti vendita, politica di reso inesistente e a tratti incompetenza dei commessi.
Well after reading some bad reviews maybe I got lucky visited Eldon Square Newcastle Swatch shop. Firstly excellent customer service from joseph and his colleague. Bought a watch which I didn't need or want to be fair joseph is a very good salesman, but love the funky colour and watch will return to that store a credit to swatch thanks guys see you soon customer service won me over.
I see some bad reviews on here but they do not reflect the experience I’ve had.My mother has a 1988 Swatch GW403 Geoglo watch which she has had from new. Recently the strap became so degraded that it needed replacement. She took it to the Swatch Service Centre, Charter Court, Third Avenue, Southampton. They were unable to help with that particular watch there but sent it to their head office. Due to the age of the watch, they were unable to provide the exact strap for the watch but gave her a newer replacement strap, cleaned the watch face, and changed the battery, before delivering back to my mother house, free of charge. She was contacted and kept up to date throughout. Considering the watch was purchased in 1988, I think this is next level customer service!
Gratis vervanging van haperend horloge.
Tried to return a watch that was ordered online on swatch.no and arrived 1 day ago. This is offered as one way to handle returns on swatch’s website. Our request was declined in a long discussion with the manager because a plastic cover was removed. The watch was never worn however. The manager advised us to resend it to their online store as standards for returns there are apparently different. Very strange and costly experience.
Wat ben ik dom geweest om bij Swatch een horloge te bestellen DOE HET NIET !!! Ik kan alleen maar hopen dat deze arrogante club heel snel failliet gaat voor ze nog meer slachtoffers maken. Artikelen verkopen op je website die er helemaal niet zijn en dan vervolgens geen geld terugstorten, klanten”service” wat een grap.. volledig onbereikbaar. Ik denk er toch echt serieus over om bij de politie aangifte te gaan doen wegens oplichting. Ander woord is er niet voor. Nu meer dan een maand verder en geld kwijt en geen horloge..
I always liked swatch until I encountered this issue. I got a new Swatch watch about two years ago, the watch provides a 10 mins delay. I took it to a swatch shop in Montreal and was told sorry we do not repair watches just we can change batteries. since swatch watches are now considered disposable, I will not recommend it to anyone. Save your money. You can get another watch that has a better service.
War am 19.6.23 im swatch Shop am Jungferstieg Hamburg.Netter Shop,sehr nette Verkäuferin,hab sofort eine Uhr gefunden und gekauft.
Absolutely great experience in the Glasgow store, thanks to Ben. Ben helped show and explain all of the watches we were looking for and went above and beyond to show us alternatives which we may also like. He also was incredibly patient as we decided on whether or not to buy, as a result of Bens patience we felt empowered to buy another watch for my Wife. Thank you Ben, you are a credit to Swatch.
My watch needed a new buckle as it had broken. I took it to the Swatch shop in Glasgow where a very nice young man fixed it for me. No fuss, no hassle.
Ho acquistato un Moon Swatch e dopo pochi giorni si è staccato il pulsante del cronometro....ho scritto al servizio clienti che mi ha risposto immediatamente con molta professionalità....ho portato l orologio presso la gioielleria Ciacci di Rimini...molto cortesi e nel giro di 10 giorni mi hanno telefonato per andare a ritirare l orologio....nuovo e senza nessun costo...Posso dire che la Swatch e la gioielleria Ciacci meritano le 5 stelle...e li ringrazio
München Sendinger STraße Altstadt! Ein toller Store! Hell, freundlich eingerichtet! Große und vielfältige Auswahl! Zwei super kompetente Angestellte (weiblich). Kennen sämtliche Generationen der swatch Uhren aus längst vergangener Zeit! Schnelle Reperatur der Uhren. Wir waren über eine Stunde im Store (extra aus Stuttgart angereist!). Kurz und knapp: so sollte Beratung und Verkauf sein! Ehrlich, kompetent und authentisch! Danke. Uhren !!!! gerichtet, "ticken" alle wieder!
I purchased a Speedmaster directly from Swatch6 June 2022 the watch would lose time or run then stop from day one.The watch was sent to the Swatch Service Center in New Jersey on 27 January 2023 it was finally returned to me 9 June five months to be serviced.Now the watch will not run at all and the clasp has been damaged while in service .Swatch has told me they are short of people to service products.They were not short staffed to take $6700.00 from me when the watch was purchased.I had better service with my $25 Casio.My advice avoid these people at all cost.
ordinato orologio dal sito swatch. La spedizione doveva avvenire in 3-5 gg lavorativi come da loro condizioni. Ad oggi la consegna è prevista a 9 gg lavorativi , 12 solari. Scritto mail al servizio clienti per sollecitare la consegna visto che era un regalo per una certa data ma neanche degnati di una risposta. Azienda che probabilmente si culla sopra gli allori...da evitare
habe am 3. Mai 2023 via Manor die Swatch Gent Noir 3 mit Ersatzbatterie gekauft.Am 30.Mai vor Abfahrt in die Ferien merke ich dass das Armband ganz locker ist und meine Frau bemerkt das die Uhr nächstens abfallen wird. kein Dorn mehr zu sehen, auch div. Versuche diesen kurzen 1mm dünnen Rest von Plastikstummel in eines der Löcher im Armband einzuführen scheiterte.Grund:die restlichen 3mm dieses ca. 10mm langen 1mm dünnen Kunsstoffstummel fehlt. Glück gehabt,dass wir das zufällig gemerkt haben, ansonsten wäre die Uhr irgendwo unbemerkt abgefallen-einfach verloren.Und das ist schlimmster vorsätzlicher Betrug, weil all diese irgendwo in der Fernostpampa produzierten Swatch Armbanduhren gem. Manor hat nur noch einen billigst Kunststoffdorn, welcher zwangsweise 2- 3mm vom Ende her in kurzer Zeit abbricht, was ein üblicher Metalldorn 100 Jahre aushält. Und das ist vorsätzlich, damit für diesen Schrott nie eine Garantie geleistet werden muss, weil kurzum unbemerkt verloren gegangen bevor der Mechanikschrott blockiert.Neue dreiste Geschäftsmethode. Nun heute bei Manor mit Garantienachweis: für defekt Armbänder gibts keine Garantie. Würde ich noch akzeptieren, wenn dieses min. 6 Monate mit Abnützungserscheinungen gehalten hätte. Der Beweis zum Fenostschrott:Preis Uhr mit Armband SFR 55.- , Neues Armband mit Metalldorn SFR 25.- D.h. die Uhr ohne Armband ein Endverkaufswert SFR 30.- und dafür kann man im Hochpreisland Schweiz keine Armbanduhr mit Wochentags- und 1-31 Tagesanzeigen und Lupe im Glas herstellen. Weiterer Volksbetrug auf dem Zifferblatt Swatch von den Fernost-Kameltreibern anschreiben zu lassen und damit eine durchschnittliche vorprogrammierte Lebensdauer von 4 Wochen einzuplanen bis die Uhr auf Nimmerwiedersehen plötzlich verschwunden ist. Und dazu nun 2 mal zum Verkaufsladen zu reisen auch wenn die Uhr und neues Armband nur 80.- gekostet hat und dafür während den Ferien durch die fehlende Uhr und Armband die weisse Haut an diesen Stellen dafür zu verbrennen, das wird als Schweizertechnik gelobt.
Should have read reviews first….saw on the Swatch main website that they had a rang as collaboration with Omega. Went to buy but whole range was not in stock. Emailed Swatch to be told that I would have to contact my local stores. Contacted 3 stores they all said that they also had no stock and unfortunately they are never given a list of stock dates for delivery so they could not tell me when they may get a delivery. So Swatch don’t know neither do their shops know if these items will ever be in stock, however they still advertise the items. Poor service in this day and age of technology they are unable to run a fast moving goods service….
Make a recent purchase of the ring name love explosion and I have to express my disappointment as the ring arrived and literally as I unbox hearts start coming off by now 3 of them have come off. I contact the company and they said I have to resend in the box it came with and the shipping nor refunds just the purchase amount. I don't have access to the box as I place in trash and trash was pick up by the time they respond. I contact again to let them now and they reply with automatic message that direct me to website to search for a return label thst o can't find no where.. I will never buy again from them
Magnifique expérience dans le meilleur magasin SWATCH à Paris.Ambiance et accueil très chaleureux. Managers présents pour maintenir un excellent service à la clientèle.Excellente continuation et merci!
Une très jolie boutique avec un très grand choix de modèles.
Always have excellent experience when buying a new Swatch..at the Arndale shop in Manchester..great advice but no pressure..Arthur was the person,who helped me make the right choice ,for my latest Swatch.
Questa recensione è riferita a quasi tutte le sedi swatch in Italia e all'assistenza clienti. È da circa 2 mesi che non riesco ad acquistare un orologio della serie BIOCERAMIC MOONSWATCH nei negozi della swatch, nonostante ho contattato vari amici dislocati in Italia gli orologi dicono che sono finiti e che arriveranno. La cosa che mi fa rabbia è vedere gli stessi rivenduti su ebay a prezzi aumentati o quadruplicati, da venditori professionali o da reseller privati, agevolati da questi punti vendita compiacenti. Penso che in tanti avranno avuto lo stesso mio problema, poichè ho fatto verificare su Milano, Firenze, Verona, Genova, Roma, Bari e Napoli, ma tutti davano le stesse risposte. Nessun punto vendita risponde al telefono compreso l'assistenza clienti, che ho telefonato pochi minuti fa. Questa azienda è solita a fare questi giochetti li aveva iniziati negli anni '90 e adesso si ripete. Dopo tutto allo stesso prezzo ci acquisterò un seiko automatico a altri marchi che di serietà ne hanno da vendere.
Veramente serietà 0 quella di Palermo una settimana a chiamare ,e ste m......nn rispondono
Ich habe seit ich denken kann Swatch Uhren. Jetzt ist meine ohne Grund stehen geblieben ( es war nicht die Batterie) und ich hatte keinen Garantie Beleg mehr. Nach kurzer Unterhaltung per Email mit dem Kundendienst sollte ich sie einschicken und bekam anstandslos nach nur 3 Tagen eine nagelneue Uhr . Ich bin einfach nur glücklich und dankbar das es noch so einen Service gibt .
Sono cliente Swatch da quasi 40 anni e avendo portato uno dei loro a cambiare la batteria, purtroppo il coperchio del vano, è andato perduto ed era di un formato particolare che non si trovava nei centri assistenza. Scrivo al Servizio Clienti che si attiva subito, mi manda il corriere a casa, mi sistemano il tutto, cambiando anche la batteria e mi viene rispedito prontamente, senza spese. Dimenticavo.... l'orologio è stato da me acquistato nel 1995 !!!!!!
SWATCH WATCH is not getting my business in the future!I have been buying their products for decates, even before moving to Canada 30 yrs ago.Their store in Calgary, AB, Canada is not worth visiting, poor service; was told they could not get a replacement for a clear buckle for one of my previously purchased watches. They also told me that my watch with the ultra light metal band was not serviceable even though it worked before taking it to them for a new battery.Bought a new watch at The Hudson Bay Co in Lethbridge, AB end of Sep 2022 and barely wore the watch. The clear buckle got deformed just from regular wear and now the silicone band is breaking.Called 18663792824 was told they only service US clients; was given 4167031667 for Canada to call. Not even a toll free number! Turns out this is the Swatch Grp customer service number. The person who answered at their parts department at ext 3 advised that they don't carry parts for Swatch watches. According to them their warranty department can not be reached by customers at this time as they have no phone line! The parts department is contacting them internally. So waiting for a call back. However, I was advised by the US customer service rep that Swatch does not cover watch bands under their warranty!If the system would let me write a review with zero stars then this is what they would receive from me. Considering this is a Swiss owned company they got to have the worst service in Switzerland! I will never recommend their products again! Absolutely shocked about the poor service!
Great service after waiting a long time to get a hold of the moon series. Really happy with it
God service og mega meget man for for prisen, dog vil jeg sige at det tar sin tid for uret at komme
Been to three shops in Zurich, Edinburgh and London and still not able to get a freaking moonswatch mission to mercury. Decided to give up and not bother even if it ever becomes available. Swatch is a joke for not producing adequate numbers of watches. Absolute joke
Ordered a watch on 4.4.23 from the UK online store, only to find it was shipped from Basel. Still not arrived, emailed Swatch twice to find out what's happening - no reply. The tracking stated a delivery was attempted (without any notification to me of date/time) and apparently it is now at "a post office". No information of which one?? So at the moment,I'm £210 out of pocket with no watch to show for it.What a total cock up.Swatch, your service is a joke and no way focuses on your customers.This is the only time I bother with a Swatch watch...never again!!!
ich hatte schon viele uhren von swatch. letztes Jahr im September hab ich mir eine neue gekauft. im Dezember brauchte ich schon eine neue Batterie und mittlerweile ist das Gehäuse so verkratzt( und nein, ich arbeite nicht auf dem Bau), dass sie aussieht als wäre sie schon uralt. auch das mintgrüne Armband ist schon nicht mehr schön. das war definitiv meine letzte Swatch
Disappointed! I travelled to London last Friday to purchase a Mission to Mercury watch and visited all 3 stores only to be told each time they had sold out of today's stock, apart from Battersea who had the white strap models few ppl want! The staff were generally quite vague and unhelpful about deliveries and timings which left me torn thinking its worth trying again or get a different watch?? What's most annoying is seeing hundreds of moonswatches listed on ebay etc with receipts from a few days ago, from the same stores I visited! On principle I don't want to buy from a flipper and nobody should have to pay the premium over RRP. Great product but about time Swatch release adequate stock in stores, allow genuine customers to join a waiting list or simply open web sales so everyone has a chance to own the watches, and remove the flipping game!
I've long been a fan of Swatch and Omega, so the announcement of the MoonSwatch got me excited. Soon I realised that these could only be purchased in the UK in London or Edinburgh stores with no chance to order online. Sadly they screwed this up by selling them in 2's and 3's initially, feeding grey market sales - not the you had to be a genius to work out that would happen! Of course this has led to a spike in online sales from, shall we say, less reputable sellers who are advertising MoonSwatches at anything from £350 to £1k+. Then in May 2022, I was lucky enough to speak to a representative of Swatch in Switzerland about how the MoonSwatch campaign following a complaint I raised re availability. Of course they were delighted with its progress but when I pointed out that the UK had 3 stores selling the watches in 2 locations and Switzerland, a country 6 times smaller, had 11 stores selling them, then it hardly seems fair. Add to that that the distance between London (2 stores) and Edinburgh was around 400 miles it only added insult injury. She assured me this model would be changing - it hasn't.One of the issues is the inability of Swatch to allow customers to buy a MoonSwatch online, then to pick up in store. Surely, this can't be too difficult a task for a brand like Swatch. I was heading to Italy in June 2022 and there were Swatch stores in 3 of the 4 locations I was visiting (Venice, Bologna and Florence), none of whom had any stock when I popped in on various days! Then I tried the same when visiting Mexico, again nothing!Then, earlier in 2023, Swatch doubled down on only purchasing from selected stores, adding Glasgow (less than 50 miles from Edinburgh) to the list seems a little pointless. Unless you live in Scotland I guess. Yet Leeds, Newcastle, Bristol, Birmingham, Manchester et al, are not stocking the watches. This weekend I went to the two Swatch stores in London, neither of whom had stock. Yet I can still buy a MoonSwatch online at Kick Game, Edit LDN, Ebay and elsewhere for prices ranging between £300 and £1900 - well done Swatch for feeding grey market sellers! Well, my search is over - I've decided to not succumb any more to the marketing ploy that is Swatch's MoonSwatch project given how they've exploited this.Swatch Group CEO Nick Hayek has confirmed that the watch will not be sold online, saying “There’s no emotion in online buying.” No, Mr Hayek, there might not be emotion in online buying but there is emotion in following a brand for many years and then feeling excluded simply because of where you live! Or the fact you can't order online to collect in store. His quote went on to say: “It’s a carefully produced Swiss-made watch and not a commodity. The MoonSwatch is not about to make as much money as possible in the shortest possible time period. So why should we sell it online?” Mr Hayek there, ignoring the fact that Swatch fans can't get stock in stores, yet clearly some people can - as you can only buy from a Swatch store - given there's no end to the online availability at inflated prices, whilst Swatch bank the cash in store. Swatch are aware that this is taking place, so one can only assume they don't care!
Have had this watch under a year. Went to get new battery as it stopped running and now after new battery kept time for ten minutes and then stopped running . Never again!!
After decades of being a loyal customer they have permanently lost my business. They sent me a watch with a damaged face which was shipped without a protective cover over the face. I contacted customer service and returned the watch. After they received the watch, they emailed me to tell me that the watch could only have been damaged by being worn. In other words, it was my fault and they could not possibly be responsible for it. I escalated to a supervisor on the phone who gave me a ridiculous story that multiple levels of management including a director agreed the damage did not happen on their end. Really? A director got involved on a $100 watch? I let them know after 35 years I will NEVER purchase another watch from them. Clearly their bottom line is suffering enough that they have to accuse customers of fraud. Outrageous. I disputed with AMEX and guess what? They don't call their customers LIARS.... Hope dying on that hill was worth it. I'll leave reviews wherever I can to tell people how Swatch now treats customers.
Montres de très mauvaise qualité et le service après vente déplorable !Les montres à personnaliser à fuir, la qualité est encore pire, c’est une impression sur du plastique blanc de très mauvaise qualité, ils s’en moquent et ne vous reprenne pas les produits. Scandaleux ! Avant de vendre de tels montres merci de prévenir les clients qu’il s agit d’impressions sur du plastique blanc bas de gamme !
Manchester Arndale Centre. I went in with a faulty watch. They replaced the battery and cleaned up the watch. It was excellent service from Annie. Thank you.
Battersea store: we enquired earlier in the day (21/03/23) re Moon Watches, nice member of staff said none in, an hour later we notice a queue forming. Joined said queue to cut a long story short a group of 5 males clearly known to each other get to the head of the line, as each one makes there purchase a bank card is passed to the next one. Two gents one in a grey tracksuit the other wearing a balaclava, have an animated conversation with one of the gents on the door, he left his position and walked some distance away. This has been raised by phone and online happened 13.30 - 14.30 today Swatch check your CCTV.
I have almost a dozen Swatch Watches, a couple dating back to the 1980's. All still work well and keep excellent time. I recently bought a new one but found the dial wasn't the easiest to read so returned it for a refund. Money was refunded within four days. Couldn't believe how quick the transaction was. Superb customer service.
Swatch were great. My sons strap was peeling, and when I tried watch nation, who his uncle brought it from, they didn't give me the time of day. Just told me to go to Swatch. Within 24 hours I was sent postage labels, and watch was returned with new strap 72 hours later. No questions asked, no more expense on my behalf. Brilliant service
Ich trage Swatch Uhren seit es das Unternehmen gibt (1983). Swatch Uhren sind trendig, bunt, modisch und verspielt. Und das beste: Jeder kann sie sich leisten, oft auch mehrere davon. Eigentlich hätte ich gerne fünf Sterne gegeben für ein innovatives Unternehmen, das mit grossem Erfolg qualitativ gute Schweizer Uhren zu erschwinglichen Preisen anbietet. Ich gebe jetzt aber nur einen Stern, weil Swatch seit einem Jahr mit der künstlichen Verknappung (Marketing Strategie) der MoonSwatch die eigenen Kunden schikaniert und mit der Uhr den Graumarkt bedient, nicht die Menschen, die gerne so eine Uhr hätten. Viele habe schlicht nicht die Zeit, immer und immer wieder zu einem Store zu fahren nur um dann zu erfahren, dass die Uhrenausverkauft sind.
Ho effettuato un ordine di un orologio per bambina personalizzato con il nome. Al termine della procedura di pagamento il sito internet della Swatch non dava risposta e nemmeno tramite email mi è arrivata la conferma dell'ordine; attendo qualche minuto (più o meno 10 minuti) e siccome l'email di conferma del primo ordine non arrivava,ripeto l'ordine, a quel punto mi arrivano due email con la conferma di due distinti ordini. A quel punto mando immediatamente una email al servizio clienti per chiedere l'annullamento di uno di questi due ordini identici e la mattina seguente telefono al servizio clienti...mi dicono che non è più possibile annullare l'ordine in quanto è già automaticamente partito. Quindi se lo avessi fatto nel pomeriggio quando era attivo il servizio clienti forse riuscivano a bloccarlo, siccome l'ho fatto di sera quando il servizio clienti non risponde l'ordine non può essere annullato. Non posso nemmeno rifiutare la consegna o effettuare il reso in quanto il prodotto è personalizzato e allora il servizio mi consiglia di cambiare il cinturino presso un loro store per avere almeno un orologio in parte diverso. Ma stiamo scherzando??? Loro invece di fronte a un inconveniente del genere non possono riprendere l'orologio e cambiare il cinturino e rimetterlo in vendita !!!!certo che no. Da un'azienda così importante mi aspettavo un comportamento più corretto, questa sarà l'ultima volta che acquisto un orologio Swatch.
the moon watch are only available in shops no good if you are disabled person wouldn't buy off an online scalper this is poor in 2023
Unglaublich, diese Firma lässt einem anstehen für ihre Uhr für 4h! Sie haben die Leute gezählt und am Schluss hatten sie zu wenig Uhren. Entweder sie können nicht zählen oder sie machen Marketing auf die Kosten der Kunden.Einfach eine asoziale Firma die Ihre Kunden 4h warten lässt ohne ihnen mitteilen zu können ob sie noch was bekommen.
I have replaced the battery 4 times. It gradually looses time over a period of time - about 15 mins per day. My original was great until it fell to pieces. Would not recommend the any more- such a shame.
Swatch repairs Southampton.I sent my Tissot T touch watch in for repair at the Southapton official Swatch repair workshop.What a fantastic job they have done on my watch, althought the case is still from my watch the rest of it is new, including the face.The entire experience from begining to end has been fantastic, except for return delivery by DX and here I would like to give a shout out to Jonathan at Swatch who did everything to sort this out.
Swatch replaced it free of charge within a fortnight (2 year guarantee) and didn’t make a song and dance of it.Impressive service. Thank you, Swatch.
Ho acquistato un orologio per bambini (specifico regalo di compleanno) al momento dell'effettuazione dell'ordine ho specificato che fosse un regalo e ho pagato di più per avere una spedizione celere.L'orologio arriva: difettoso (la rotella di regolazione gira a vuoto per cui inutizzabile), inutile dire che l'ho dovuto rendere. Telefono l'assistenza che mi propongono eventualmente di fare una sostituzione presso un rivenditore Swatch autorizzato peccato che nella mia città non è presente, lo faccio notare all'addetta al customer care e le rispondo che ho intenzione di procedere con il reso per avere il riaccredito dell'importo (specifico che a voce non mi è stata fornita alcuna indicazione).Procedo come da indicazioni scritte nel foglio di reso all'interno del pacco e scrivo all'assistenza clienti per aggiornali (nessuna risposta) per cui telefono e l'addetta al customer care inizialmente mi dice di non aver ricevuto le mie comunicazioni poi dice di averle viste li per li e la informo che ho inviato le coordinate bancarie per il riaccredito e lei mi informa che mi verranno riaccreditati i soldi sulla carta utilizzata in fase di acquisto.Mi arriva una mail generica dove mi si informa che mi verrà effettuato il rimborso, il rimborso arriva: peccato che con 10 Euro in meno rispetto a quanto ho speso.Assistenza cliente: pressochè inesistenteAttenzione al cliente: meno che zeroNon ho potuto dare il regalo al bambino e ho buttato 10 euro oltre che il mio tempo.Ho acquistato solo perchè da bambina avevo un'orologio Swatch e avevo un bel ricordo inutile dire che dopo questa esperienza non acquisterò più sul vostro e-commerce.
I had a small issue with a 3 month old Swatch Omega… i emailed for advice (what I thought was out of hours) and received a positive response with a resolution within 5 minutes from Sinead. The service has been first class in fact world class! Update - 6/6 a brand new replacement arrived today…. To say impressed / happy etc is an understatement… possibly best most efficient service I have ever received from the Swatch Team! Thanks Swatch
Swatch Shop - Oxford St London.I went to get a battery cover for my watch and they were really helpful and provided 2 free of charge. Great customer service. Thank you
Staff at 313 Oxford St store are great. Saw Joachim take genuine time explaining two kids about watches. Grant it that at times it is frustrating that we don’t get the moonwatch we want but the “hunt” makes this an interesting game and it is not the staff’s fault. Even not getting the watch, was impressed with the staff and the level of service.
Abbiamo contattato il servizio clienti via email e whatsapp in merito a una prenotazione e non abbiamo nessuna risposta da una settimana, nonostante diversi solleciti.Sembra ovvio che a questo brand cosi grande internazionale, i clienti in Italia non importano niente.
Très déçue par le service après vente. Après 9 mois ma montre se détériore sur le bracelet. Trop tard me répond swatch et pas pris en charge par une garantie !!!
Je cherchais à changer une pile de ma montre. J ai eu contact avec Oussama qui a été très efficace diligent et serviable
Rien qu'en ouvrant le carton d'expédition je me suis demandé si j'avais bien acheté une montre neuve pour l'anniversaire de mon conjoint ! le carton d'expédition était nickel je précise ! La boite en carton était usé et l'intérieur qui est totalement en carton était déchiré. Le film de protection sur la montre était plein de bulle et plein de poussière ! En plus la montre pas à la taille à la quel je l'ai commandé mais ce n'est pas grave je peut la faire raccourcir. Bref la première et dernière fois que je commande sur ce site. C'est bien parce que la montre plaisais à mon conjoint....
My c10 year old Swatch went wrong. At first I thought it needed a new battery, but the jeweller told my that the battery was fine and the watch needed repairing but he couldn’t do it.Swatch tell me that they don’t repair watches because they’re sealed. This means that their watches are disposable. Caveat Emptor!
Schlechte Informationen; arrogantes, Personal.Ich wollte eine Moonswatch kaufen. Wir (mein Freund und ich) waren eine der ersten im Laden, nachdem telefonisch mitgeteilt wurde, dass man persönlich vor der nächsten Lieferung gegen 11:00 Uhr im Geschäft vorstellig werden sollte. Man teilte uns mit, dass die Lieferung noch nicht eingetroffen sei und wir später wiederkommen sollten. Gesagt getan. Als wir jedoch einige Zeit wieder kamen (nach ca. 20 min.), um erneut nachzufragen, tummelten sich bereits mehrere Personen im und vor dem Geschäft. Alle wurden dann aufgefordert, sich vor dem Geschäft anzustellen. Hätte man uns über dieses Prozedere vorab informiert, wären wir gleich da geblieben. So erhielten wir einen Platz fast am Ende der Schlange. Wie sich später, nachdem die Lieferung eingetroffen war, herausstellte, gab es nur 4 der begehrten Uhr. Dementsprechend gingen wir ärgerlicherweise leer aus. Eine korrekte Info vorab, wie gesagt, wäre „nett“ gewesen.Während der gesamten Wartezeit hatten die Mitarbeiter (erst 2; später kam noch eine „Türsteherin“ hinzu, die die Leute einzeln in das Geschäft ließ) nichts zu tun. Es gab keine weiteren Kunden -außer denen, die in der Schlange vor dem Shop warteten- und die Mitarbeiter unterhielten sich entweder oder waren rauchen. Einer der Mitarbeiter verließ das Geschäft kurz und machte ungefragt(!) ein Foto der Kundenschlange vor der Tür, was m.E. aus datenschutzrechtlichen Gründen doch eine höchst bedenkliche Angelegenheit darstellen dürfte.Alles in allem eine richtige Zeitverschwendung und einfach eine unschöne Erfahrung als Kunde!!
Terrible. Ordered watch online in November and paid Paypal. No email received to confirm order. Two months later watch arrived - finally! Sign for package than immediately proceed to get over 10 emails and phone calls regarding their payment expiring from Paypal as they had not processed it in a timely manner on their end. They sent numerous links requesting payment be made but they didn't work over and over. They literally harassed for a payment and when I (the customer) requested an invoice be mailed so a cheque could be sent or bought to retail location they advised they could not do that. They than indicated PayPal was not their preferred method of payment anymore. Not my problem, why was I dealing with the solution to pay them a second time will never buy a Swatch product again! I tried to escalate via website to customer service and nothing but a loop they they needed payment. Terrible!!!!!!
I'm so upset. I've been a watch collector and have always hesitated with swatches because of their plasticy appearance. Just looks cheap in design. I got one for my birthday and I actually liked it but it stopped ticking within 2 months. Since it was a gift I didnt have a receipt and I did not keep the box... Who does? They won't replace it or look at it without any of those things. I understand if it was an old watch but this is from their brand new collection, one they are still advertising. Now all I can do is just throw it out. Piece of junk. Last swatch I'll own.
YVS444G ordinato da un vs rivenditore ufficiale. promesso in 20ggsono passati due mesi ed il rivenditore si nasconde dietro la gestione di Swatch stessa. che secondo loro, non ha alcuna certezza circa i tempi di consegna. scriverò anche e soprattutto dello specifico rivenditore ufficiale....ma qui mi soffermerei sull'azienda Swatch che comunque sia, ne esce in maniera veramente scadente. ovviamente da non consigliare.
In un mondo dove la lotta alla discriminazione la fa da padrona, la Swatch con il lancio sul mercato del Moonswatch l'ha fatta diventare uno strumento di marketing. Sono 6 mesi che cerco di comprare un Moonswatch e non riesco perché i negozi ufficiali Swatch rendono l'acquisto impossibile o meglio possibile solo a coloro che giornalmente (ormai come "lavoro") si possono permettere di fare la fila all'apertura dei negozi ed in pochi minuti finire la scorta esigua di Moonswatch disponibili.Cara Swatch ti pensavo una ditta seria che avesse a cuore gli acquirenti e non i resellers per non parlare dei tuoi rivenditori Swatch a cui non dai la possibilità di vendere il tuo orologio di punta..... è fatela finita di dire che non fate discriminazione.Siete vergognosi.
Swatch Glasgow is a great place to find any watch on their catalog. They even have most of the omega swatch collaboration. I’m so happy with my purchase and the staff are lovely and helpful. Thanks guys
Let me tell you that Swatch stores in London have been nothing but a Scam recently but one stands out the most due to extremely arrogant staff (which I wish I could name here) and corrupt security who I have seen take money and cash from people including myself.I have been collecting Omega Swatch watches for a few months now and have queued for over 150 hours just to try to get my hands on them but then it gets to a point that the staff start being extremely aggressive and literally stop selling the moment they see you even if you obey their one purchase rule . I have been in multiple times and due to having purchased a watch colour previously (which they treated me like crap for anyway) they did not even allow me to exchange within the same week even though it is in their policy that exchanges are allowed. If I go to the store and I ask for a mercury which is a darker colour and I have to return a sun which is lighter they basically refuse to EVEN THOUGH THEY ARE SAME PRODUCT AND SAME COST.I have been asked by security to buy him lunch “otherwise he will report me to staff as I bought that week. Like wth?!? “ then when you buy them food they still refuse you. I have made a complaint and spoke to the director but seems like nothing has been done about this corrupt security and some of the staff members.Since the opening of this store they have had issue with me. I have seen same security guard take money out of my friends hand and once I complained on Facebook I had 4 people private message me and show me pic and videos of him literally taking customers to a corner and take bribe from them. The assistant manager of the store always treats me differently even when I went back after 3 weeks as I was not in the UK and he always threatens by saying one per person per week.I bought myself a watch 2 days ago and my wife came to buy a watch yesterday and after she queued for hours the security pushed forward 2 Chinese Lads and made them buy first and Guess what?!? They got the last 2 Mercuries which my wife wants. My wife mentioned that there was a Nigerian man and herself who waited for ages just for 2 other to be pushed in because they were there yesterday . How can you say first come first serve if you just call people to come and buy and let them in first regardless of the queue?!? AND GUESS WHO CAUSED THIS MESS?!? The same security who stole money from my friends hand and asked me for food. Sometimes I am just shopping in Battersea and minding my own business and he just follows and interrogates me for even being in the shopping mall. THIS IS STALKING AND ABUSING POWER. THIS IS BULLYING. the manager refuses to sell whenever there is good colours available and the moment I leave he starts selling. Once the security told me “I miss being able to get a moon watch every time there is a drop . They have high value .” Like wth!?! . Then you kick me out of the queue or refuse to sell with you assistant manager even if I want to exchange. This has come to the point that I feel like I will to take legal actions as I am now followed around Battersea whenever I am eating , drinking or shopping . The company is doing nothing about it whatsoever and the fact that my wife was treated like crap yesterday and those Chinese lads were pushed in front of her “which they probably gave a bribe” The point is SWATCH needs to get rid of their one a week alliance for everyone and starts selling fairly , not stop selling when they see familiar faces . I am not buying a 60k watch to be treated and stalked across the mall 3 times per hour !!! I want to be contacted by swatch as this is corrupt and you may as well not even sell these watches any more if you are going to keep treating people like me like crap because I don’t want to buy your security his lunch everyday…
I am honestly in shock. I have tried twice to queue for the swatch x omega watches. On both occasions, the same gang of men were at the shop (Bond Street) and when I have walked past the shop on other mornings the same gang are there. It is clear, they are purchasing them and selling them on. The first time I went, the gang were waiting outside the door (clearly having already purchased their own) and were asking people to join the queue for them to buy more. Today when I went, I got there an hour and a half before the shop opened to queue. When I joined, there were 12 people in front of me, by the time the shop opened, there were 30+ people in front of me because the gang of men arrived and pushed in at the front of the queue. Their behaviour was loud, extremely intimidating and disrespectful. What upset me most, was that the security guards allowed them to push in and actually greeted them (spudding like mates) when they arrived. One man in particular, was paying teenage boys to queue for him to purchase more - no wonder they are being resold online for such high prices! There wouldn’t be a demand issue if this wasn’t allowed. To worsen the situation, many people who were queuing innocently became upset and approach the security guard who refused to act and said he didn’t see anything and that they had been there the whole time. I explain to the guard that the same thing happened when I queued the previous week (same security guard too) and I received a reply of “I don’t believe you I’ve never seen these men before” despite him greeting them like friends and asking them where they were yesterday when they had a delivery. The staff inside the swatch were great and lovely service. It is just a shame that they are being let down by the shocking security outside. The watches should be sold online instead to have more control over who is buying them. Once I finally entered the store, purchased one (even though it was not the ideal one I wanted due to the pushing in front of me) I then walked out and the security guard spoke to me again saying, “see you still got one.” I did not have the energy to argue as he’d offended me so much the time before, but it just shows how he thinks it’s acceptable to allow people to push in - clearly taken a payment from the gang of men previously to turn a blind eye.
I’d give no stars if I could. Not just one time, multiple and I’ve had enough. I have been to both Covent Garden and Bond Street, queuing close to an hour and a half before the stores even opens to try and get a particular watch collaboration (the mission to Moon or Neptune) for a watch fanatic family member. However, there are gangs of resellers who jump the queue, pay “security” off, which I’ve seen multiple time with my own eyes and when questioned they say mind your own business whilst letting them jump ahead. Then when questioned security get all defensive, stating they’ve “never” seen these guys before whilst in the same breath turning round and saying “I didn’t see you yesterday or the day before, what happened?!”. Which by the way, ignores the ‘one watch per 7 day rule’ enforced by Swatch themselves. This also means by the time I get to the shop, all these are sold out due to demand, as they are going on eBay for over £500 to £1,800! There should be stock for resellers and genuine buyers. What I saw today put me over the edge and was ridiculous, pulling members of the pubic out in front of these people who blatantly have no respect, and getting them to prove themselves whilst being ganged up by the resellers and security. Not only can you see them pay security, you can see them giving money to these people who jump the queue to buy watches for them. Swatch if you had respect this would be dealt with professionally otherwise other collaborations will be going down the drain.
Review for Swatch Battersea 11th December 2022Incident 1: Today is Sunday 11th December 2022 and the incident happened outside the Swatch store at Battersea Power Station Mall.I queued up outside the swatch store in an orderly and respectful manner as I always do. Between 2.15pm and 2.30pm during the queue there was a Caucasian couple who were first and second and two British-Indian gentlemen (who I befriended in the queue), myself, a Caucasian lady behind me who came with her husband and child and a Arabic lady. That was the entire queue. We were told to disperse by a security guard with dreadlocks as the store didn’t want people standing in front of their store. We all complied and stood to the right of the store near grind.So between about 3.30pm we were told to queue up on the railings outside swatch. However the security allowed two Chinese gentlemen to queue right next to the store. They went in first??!!! (Unbeknownst to the security, a friend spoke to them asking how they got to the front of the queue. They responded. “I came yesterday”. The importance of this will be explained later)I protested as to why. The Arabic lady also asked why the Chinese gentlemen were served as they were “behind her this morning”. I was served and bought a Saturn. I later found out that the two Chinese gentlemen both got Mercury’s. One of the Indian Gentlemen mentioned earlier and myself both wanted Mercury’s and were denied due to the corruption of this security guard.Clearly irritated, I went to discuss with my friend who spoke to those Chinese gentlemen to the left of the store. The Other security guard, came over to remonstrate with me that: “Those two Chinese guys came yesterday and have been here since the morning” and “the CCTV will show everything” accompanied with a dismissive wave of the hand...Well......Firstly, Unknown to him, I was also present yesterday at around 2.00pm-3.00pm. Had a very friendly discussion with the manager of the colour I need to complete my collection and when that colour may come out. I was present and I didn’t buy anything. The CCTV will most definitely confirm that!!!Secondly, where in the Swatch policy does it claim because someone came the day before that they are entitled to queue barge past people??Thirdly, the manner in which a security guard leaves his post to run up on customers in an aggressive manner is highly unprofessional. I have queued up many times and met some of the other Swatch security who are extremely professional and explain instructions in a cordial manner. Lastly, if he was in the right, why would he need to remonstrate with in the first place? Clearly because he knew he lied and there was evidence contradicting his statement.I have far more to write but this is but another incident in a long list of incidents. I also have evidence in which I will submit. Along with the CCTV it will show that not one lie has been told and there has been no exaggeration on my part. Rather I have not shown the full extent. I ponder on the numerous ways in which Swatch can alter these outcomes and wonder if they really want to. Is this what Swatch is??!! Corruption to the masses??!! I look forward to completing my collection and being done with this Nightmare.
Purchased Swatch watch about 2-3 years ago but had to be sent to repair twice as soon as I got it as steam was entering inside the watch and it was keep sleeping. Now after a while sleeping sill there, watches colours gone and in very bad condition already.
Bonjour, je vous contacte car je suis extrêmement mécontent du service après vente en boutique des Champs Elysées Swatch. Le service est déplorable, les arguments inaudibles et le service très très très peu commercial !!!! J’ai acheté plusieurs montres le 22 avril 2022 pour mes enfants. Le bracelet d une des montres (lk343e swatch) est défectueux et sort de sa tige depuis le début (quelques semaines après l achat). Je suis depuis retourné au magasin Swatch des Champs-Élysées pour la 4eme fois aujourd’hui , suite à ce problème!!!! À chaque fois on m explique que c est rien et qu il faut « juste » remettre la tige …. Ce qu ils ont fait à chaque fois, le bracelet sortant quelques jours plus tard de sa boucle et avec le risque de perdre la montre !!! (Cela est arrivé à plusieurs reprises) On m a expliqué ce matin que c était la faute du bracelet qui était abîmé (nouveauté! forcément à cause de faire du bricolage au lieu d avoir changé le bracelet ou la montre dès le début)et que cela ne rentrait pas dans la garantie…. Le vendeur puis son responsable (qui ne voulait pas venir me voir initialement au passage.. - il a fallu râler comme d hab!) m a proposé uniquement de me remplacer le bracelet pour 15 euros !!!! Franchement la blague et en plus vous nous mettez dans une situation sans recours. Le responsable est aussi capable d expliquer qu il n avait jamais vu ça et que c était bizarre que le bracelet soit abîmé dès 2 côtés…si c est ça la qualité et le service client swatch j irai ailleurs désormais ! Pas d autres choix que donc de payer pour avoir une montre que ma fille a très très peu porté car elle avait peur de la perdreVenir pour la 4eme fois ce matin et perdre mon temps de la sorte c est inacceptable
Swatch di Palermo, dire buffoni e "cose inutili" è un'eufemismo. Non dicono quando arrivano i moonwhach, se vai di mattina ti dicono che la vendita inizierà in un orario non definito in giornata e neanche ti dicono se il modello che desideri c'è. Quindi prendono la dignità di una persona e la calpestano proponendogli un'attesa indefinita per un prodotto di cui non svelano la disponibiltà.ti verrebbe da sputargli in faccia, anche perché si pongono con una sufficenza incredibile. Via libera a resellers, zingari, venditori di rose, e ragazzini mezzi criminali. Ogni giorno. Ogni giorno gli stessi. Come sono caduti in basso!
Seit 2 Monaten versuche ich die Moon Swatch zu kaufen. Wartezeiten immer bis 3h ohne erfolg. Unfreundliches Personal! Keine Organisation! Es kann nicht sein das mann solange auf ein Produkt warten muss und dann immer Enttäuscht wird! Arbeite voll zeit keine chance an so einer Uhr ran zukommen. Wenn man anruft gibt es keine aussagen wirklich sehr unzufrieden. Werde NIE mehr eine Uhr bei euch kaufen!
Rude staff! Walked into the swatch store in Battersea Power Station. Shop is empty and staff want nothing to do with you when you ask for information on the coveted Moon swatch. Arrogant staff think they selling a £50k watch. Unhelpful and rude - probably selling to their mates who increase the values on eBay with a kickback? Swatch - Sell these online with a waitlist and save the customers from having to deal with your pathetic hype and travel time to your pointless stores.
Tried ordering a few watches on their website witch would allow for free shipping. Had to order on two different tickets. Paid for 2nd day air didn't receive them for four days. Left them a message know one return my call. They weren't willing to do anything about the bad customer service. I return both watches.
I went to with my sister to buy omega swatch at the dubai mall at 4pm on the 10-11-2022 ,we slept there at the mall till morning, we were the first on rhe queue but it turned out the g4s security guys have their own candidates who buy for them and resale for them,these people came late yet they became the first,they picked them from the back ahead of people who slept there since yesterday Could you imagine that i and my sister were not selected despite being the first on the queue. Please swatch management should change these security personnels, they are spoiling the image of the company.
Complimenti alla Swatch per la pregiata clientela che ha acquisito con il tanto desiderato Moonswatch, tra questi nuovi clienti abbiamo: zingari, delinquentelli a vario titolo e provenienza, perdi tempo, venditori di rose notturne che di giorno fanno la fila, etc. ma io mi chiedo ma se vendete sempre gli stessi orologi alle stesse persone ogni giorno, ma non vi viene in mente di cambiare politica?Eh non mi rispondete per favore “la Swatch non discrimina nessuno”, certo discrimina la gente per bene che dalle 8 alle 18 deve lavorare e non può perdere tempo ad accamparsi fuori dai negozi con questa banda di pirati che comprano per rivendere.Che tristezza
Swatch Palermo...pessima esperienza... aprirò una segnalazione alla Codacons...mi fanno effettuare un cambio con qualsiasi modello...poi quello da me scelto è difettoso...quindi loro mi vendono un orologio che non funziona e quando devo sostituirlo posso solo con uno dello stesso modello perché il mio è terminato. Quindi posso scegliere tra 4 colori ..e Tutti naturalmente più cari ....siete dei ladri....nelle 4 volte che mi fanno andare là 3 dipendenti dicono tutti cose differenti... incompetenti...mai più comprerò uno Swatch...non mi aspettavo tutto questo da un grande marchio e da una grande azienda....
Una presa per il sedere colossale per questi orologi di omega. Dicono "durante la giornata". Che il corriere deve arrivare e tutte ste cagate. Sono rimasto in attesa dalle 9, ho visto il corriere che non ha portato niente. Gli orologi li hanno ma decidono loro da che ora darli, il che mi andrebbe anche bene, ma almeno dite l'ora. Non continuate a prendere per il sedere la gente con questa storia di durante la giornata così poi uno ripassa dopo per sentirsi dire che sono già finiti.
My favorite watch brand! Love you guys for such an amazing experience
Swatch Glasgow were amazing 10/10 service. Staff were extremely friendly and quick to help. I was after omega x swatch Pluto and my luck was good they happened to be in today when I walked in the store. The lady with the nice black hair and lashes managed the queue extremely well as it is a watch that is in demand. Security were very nice as well. I was shown a closer look at the watch prior to purchasing it to make sure I was happy with my purchase. Thank you for making this day so good!
Avant on achetait une Swatch car entre autre le Sav était au top mais ça c’était avant….désormais la marque botte en touche…vive la concurrence
I’ve been visiting the Bond Street branch (this being the 3rd weekends on the trot) every-time I’ve mentioned the omega moon swatch the staffs attitude change, they can’t get you out the shop fast enough, give one word answers, not been helpful at all and frankly very rude.
My swatch watch is less than 1year old it keeps loosing time was returned to swatch for the 2nd time in July still waiting now October for it to be returned or a refund no communication from swatch
Very poor customer service. So i had bought a swatch watch and wanted to refund it the very next day because it was irritating my wrist. The terms and conditions were it can be refunded and exchanged within 14 days. But the manager and staff there told me nothing can be done as they themselves had readjusted the watch according to my wrist size. Upon showing the receipt terms and conditions, they still argued of not being able to refund or exchange. Similarly we visited some other branch and they had different story saying its supposed to be refunded only within 24 hours. It has been very disappointing because i have been a very big fan specifically of swatch and its pathetic. I wish they would understand the value of time and money.
Product was delivered using the low-end courier (Evri) and was lost in the post. Terrible customer service - impossible to get through. Calls in queue are just cut off after a minute or two.
credo che la swatch di venezia possa pure chiudere...di una maleducazione le commesse...se di riesce ad entrare si fa presto pure ad uscire senza nulla...ogni giorno c'è un problema ..poi mi fa pure ridere la sicurezza il moro di venezia ..la loro unica fortuna .....e che hanno avuto la collaborazione Dell Omega...dico in generale ..visto che sono ststa una grande collezionista............devono vergognarsi...
A mixed reviewGood - ordered 1984 Rouge et Noir watch from Swatch. Came in two days from Switzerland.Bad - the watch has a recycled strap parts of which broke the second time I wore the watch. Good - rang Swatch UK number. They immediately refunded me.I would urge Swatch to test their recycled material more rigorously!
Sono 6 mesi circa che provo ad acquistare in negozio SWATCH OMEGA MOON, INVANO, persiste la continua mancanza di approvvigionamento, pochi pezzi ,,,,,, ho provato pure all estero, ma niente, stessa identica situazione.Gli orologi si riescono a reperire solo in mercati secondari ,piattaforme on line o cose del genere, a prezzi molto più’ cari che a listino, follia pura, non spenderei mai 500/700 euro prezzo di listino questa collana di Swatch 250 euro, allineato col prodotto fornito,,,sempre se si e’ fortunati a trovarlo,,,,per me ad oggi Impossible infatti credo che non lo cercherò più,,,Purtroppo questa irreperibilità ormai consistente sconforta e lascia l’amaro in bocca….Dal 1986/87 acquisto ogni tipo di Swatch di mio gradimento naturalmente, di tutte le versioni, mai avuto problemi di reperibilità.Non capisco perché non si fornisce adeguatamente il mercato con più orologi di questa collana…..Dispiaciuto è amareggiato, rifletterò in un futuro su prossimi acquisti e da chi comprare come casa fornitrice.Se non soddisfi i tuoi clienti facile che poi non ti comprano più… ripeto l’anomalia e la carenza di pezzi non concepibile….Una stella ….
Glasgow Buchanan Galleries store Made me feel like a criminal. I asked to see the Omega watch and all of a sudden security guards refused to move so I could see the display. When asked to move so I could see they said it’s an unsecured display and I would need to stand outside the shop and look in. I have poor eyesight so this meant I couldn’t see the watches. The watches are around £200 so hardly the crown Jewell’s. After making me feel like a criminal they can keep their watches I won’t be buying any of them. Horrible staff in the Glasgow store and even worse “Security”.
Absolutely brilliant. Initially I had a little issue getting through to them via the live chat support form. But once I managed to call them the support was excellent. I had lost the bezel which came off a watch I bought around 6 years ago (so it was well out of warranty) and wanted a replacement one. The swatch team (specifically a customer care manager called Helen) were enormously helpful, quick to respond and they sorted the watch free of charge. An excellent service.
Vor meiner Apple Watch hatte ich um die 20 Swatch-Uhren. Alle waren klasse, es gab nie Probleme. Daher bekam meine Tochter natürlich eine Flik-Flak. Toll, um die Uhr zu lernen und für Kinder sehr angenehm zu tragen. Unglücklicherweise hat sie nicht aufgepasst und dadurch ist beim Spielen der Verschluss gebrochen. Kontakt zum Kundendienst und innerhalb von 24 Stunden war ein Ersatz auf dem Weg - kostenlos. Top!
Bonjour plus d'un an d'attente pour récupérer ma swatch qui est toujours en garantie, disant qu'ils n'ont pas de retour des ateliers
Have just contacted Swatch about a missing part on an old watch and have to say service received through live chat was excellent. A good old fashioned service for free is rare these days. Well done swatch.
What a horrible company to even try to deal with. Impossible to contact by phone or online. Total waste of time.
I was excited to see the create your own watch by Swatch. With plenty of interesting patterns, you select the picture for the strap and watch face and decide on the dial colour. As a bonus you can add text for free on the reverse of the watch.For a man's watch this is a smaller face. The strap is plastic, as is the face. Its light weight, not chunky which is a bonus if you hate a heavy watch. Sadly it misses the mark as the look and feel is cheap despite the £104 price tag. This watch should be no more than £50 and that's only because of the self design feature. The light weight size and feel is more suitable to a child and not a grown adult. It is comfy on the wrist, the pattern stands out, but this isn't worth the money. This watch is being used by my 11 year old child, had it been for myself I would have returned it. So disappointed.
Swatch have created a black market with the Moon watches with Omega. With only a couple of stores that sell the range its as good as impossible to buy one if you don't live in the capital. Even if your in the capital and make your way to a store only to find a que and no watches in stock. Poor product supply chain with limited options to buy one only created frustration to existing customers who have enjoyed the brand previously. I've given up trying to buy my son a moon omega model that has been poorly managed and sold only at a couple of the stores in the UK. With under handed re sellers living in the capital standing in line and buying watches with the soul intention to resell them at a huge mark up. With one look on a platform such as Market bay by Facebook your see watches from £380-£1500 and surprisingly ( not ) the sellers are all LONDON based. Creating a black market SWATCH you've annoyed a lot of loyal fans of the brand. Big mistake.......
Was super excited about there moon swatch Colab! But I see this company makes promises and do not own them. Since March 2022 they said that soon the moonswatches will be available online. Till this day September 2022 still no such option. You just have to come to the store since we do not live near a city and tried now several times it is enough. Today 10 people weee infront of my wife and already the mercury model was sold out, 10!! What is that!? No interest in this probably worthless watch anymore!!!!
I needed a new battery cover for Swatch Irony. Couldn't get any answer from Swatch Servicing. Ignored phone calls and texts. However rang Swatch Manchester who immediately said send us a picture of the watch and we will send you one free of charge. Fantastic service from an obliging member of staff.
I purchased a OmegaSwatch Mission to Venus for my wife as a gift. The strap that came with it is so small it is only fit for a child. I have had live chats with the store and sent numerous emails snd they all promise to get her a large strap from Switzerland within the month. Rubbish - been waiting since the begininning of July. I’ve tried ringing the store and when eventually someone does pick up all they do is lay the phone on the table and walk off leaving you listening to all the noise in the shop.Absolute terrible service by Swatch LondonI have now had to purchase a normal leather strap so she can wear the watch. I would avoid buying another watch from them.
Eine Omega X Swatch zu kaufen fast unmöglich. Das Netz ist voll aber bestellen geht nicht. Wir in Schleswig Holstein haben gar keinen Swatch Shop. War dreimal in Hamburg immer keine da. Für mich ist Schluss. Nie wieder
Have had the same watch strap break in the exact same spot less than a year after each other. I emailed last year and swatch replied promptly and offered a replacement as I was under the 24 month guarantee, I emailed again in June of this year, less than a year later, as the strap broke again in the same spot and have heard absolutely nothing back. Don’t waste your money on swatch, their online team don’t exist and it’s impossible to get in touch with anyone now if something does go wrong
The 19th July 2022, turned out to be a lucky day for me. I was in London and just happened to go into the Covert Garden Swatch Shop at the right time and was served by Rakesh. After travelling numerous times to Edinburgh for a much sought after watch it was there in the shop. I understand I was very lucky. Rakesh gave me a brilliant customer experience, just when I was starting to lose faith in the Swatch Brand and why these particular watches were only being sold in London and Edinburgh - a bit of discrimination against the rest of the country (North East of England). Anyway, my husband has had a very bad 2022 but this helped cheer up no end when I returned from my trip. Thank you Rakesh you are a credit to Swatch.
0 customer service. And i actually mean 0. I have tried to phone all 3 stores in london on multiple occasions. No answer each time. I have sent off emails to customer service. No replies, and even the live chat service does not load up. All in all, an incredibly poor service. I have since decided not to buy swatch watches based on my poor experience.
Tried to purchase the moon-swatch from both london stores after being told in email that purchases are strictly one per customer, both stores on the day were seen to be selling two and three items each to one customer and these customers were happy to confirm to everyone that they were indeed re-sellers and items would be on ebay later in the day. Offers were being made to security staff to jump queues and bypass controls of one per customer.
I need a new strap for my old swatch watch and went to their site to se what they had. I couldn’t find one but, never mind, there immediately popped up an invitation to email them my requirements. Great, so I did but then got an automatic email back saying they were so busy dealing with some new model that there would be a delay. Ok, so I waited and I’m still waiting 5 days later. Why would their customer services people be dealing with new models? Another excuse for there being/ non-existent customer services. Very disappointing indeedHere is an update. Was eventually contacted (6days) and a very helpful chap has agreed to look at the watch and repair it if possible. Sent a prepaid postage thing so have upgraded to 3 stars
Collaborazione con Omega solo per i reseller lo dicono i gli stessi dipendenti degli store Swatch che non sanno dare indicazioni sull'arrivo delle eseguie quantità...veramente poco credibile...a questo punto meglio altri brand più alla moda...
Swatch bestämde sig att ta tillbaka klockan. Jag satt och väntade i 8 dagar innan jag kontaktade de. Dåligt.
Düsseldorf swatch StoreMitarbeiter Anastasia ,Nepomuk und Frederik verkaufen die Uhren selber auf ebay für das doppelte
Das bestellte Uhrenarmband passte in der Breite. Daraufhin habe ich das alte Armband und die alten Stifte demontiert (Stifte verbiegen sich dabei) und das neue Armband mit den mitgelieferten neuen Stiften montiert, um dann festzustellen, dass die neuen Stifte zu lang waren. Eine übersandte E-Mail wurde nicht beantwortet. Bei der beabsichtigten Demontage der Stifte ließen diese sich nicht mehr entfernen. Die Uhr wurde beim Montieren bzw. Demontieren mehrfach verkratzt.
I bought a swatch watch online.Five days later I was sent an email stating that it will be delivered with parcel force. I have waited all day at home but for the delivery not to turn up.The following day I received an email saying that there was an attempt for delivery but nobody was home . They have the weight address and phone number but couldn’t deliver. They are laying to cover their failures.I personally, will not be buying any more products from swatch cos they don’t know how to treat their customers.A. Khoumari
My Swatch watch was bought in an airport in Switzerland and given to me as a present for which i am grateful BUT the winder was never connected to the watch inside so it stopped very soon and i sent it back. That was weeks ago and I've heard nothing. I am so disappointed, the experience has just left a bad taste and i would love my money back which i can guess won't exactly be straightforward. I am appalled at the huge amount of bad reviews, clearly the Swatch company could'nt care less.
Nadat ik blij was een mooi horloge te hebben gevonden op Swatch.com, besteld en betaald had, kwam de teleurstelling toen ik na 6 dagen nog niets had ontvangen. Zelf een mail gestuurd waarop het antwoord kwam dat dit horloge niet meer in voorraad was. En dat de order geannuleerd zou worden. Toen zelf weer moeten vragen hoe het met de betaling zat: deze zou aan het einde van de week vanaf de financiële administratie ergens centraal in Europa meegaan in de wekelijkse Play-Run. De 13e besteld en betaald en de 22e nog steeds niets ontvangen.Hier besteld ik nooit weer! Dan maar geen Swatch horloge!!
… e’ vergognoso ! Swatch , con il lancio della linea Omega x Swatch MOONSWATCH ha alimentato , solo ed esclusivamente , il business dei resellers !Praticamente l’orologio continua ad essere introvabile , nonostante ogni 15 gg arrivino delle quantità’ ( esigue rispetto alla domanda ) c/o gli store Official ! A mio avviso il personale stesso degli store Official (.. e’ una mia supposizione non suffragata da prove .. intendiamoci eeeehhh ! ) , in accordo , informa degli arrivi del prodotto i soggetti cosiddetti resellers .. che poi trovano il modo di acquistarli e rendere vano qualsiasi tentativo da parte di un consumatore qualunque che , recandosi in negozio , non trova mai disponibilita’ . Io stesso nel giro di 2 mesi mi sono recato a Bari , Palermo , Napoli e Roma … e non ho mai trovato , disponibile , l’articolo ! Altresì’ il personale dei vari Store non fornisce nessuna informazione in merito asserendo che la casa madre non da’ indicazioni ! Mah ! Tralasciando , poi , l’inefficienza del sito e del Customer care ! L’atteggiamento di SWATCH , e dei relativi Official Store Italia e’ , a dir poco , riprovevole ! Che schifo !!!😤😤😤😤Maurizio Vincenzo PolioCosenza
If your going to mess around with people and release a reasonably priced watch that people want but no one can buy then the people are going to hit back. I'm afraid you have ruined what little reputation you had.
I owned swatches when I was a kid and loved them.I own two gshocks a tag and a bulova I’m a heavy duty mechanic so I use the gshock for work The tag for vacationsThe swatch is my everyday watchII just purchased a swatch choreograph I love it it’s so lite and comfortable I will definitely be purchasing another swatchIt’ a the perfect everyday watch
I was having problems sourcing a new strap for my not so new Swatch watch. I was put in touch with Louise O'Hagan from Arndale. She was extremely helpful and went out of her way to help. I cannot praise her enough. 10 out of 10 Louise.
Having visited numerous swatch shops in London it appears the only shop getting any stock of the collaboration collection is the Oxford street store. Which i have now visited 4 times to be told sold out. Today as i passed i noticed a queue outside the store and joined it with numerous people including mothers with children in their pushchairs. The heat was absolutely crazy and a fight started at the front of the queue, which the shops security had to break up. As we neared the door a member of staff came out and said that was it all the watches are gone. One i cant believe Swatch let people stand outside their store in todays heat knowing most of them wouldn't get a watch and two their deliberate manipulation of the amount being released to cause queues and dust ups outside the store is good publicity.
Ich bin nicht überrascht, so viele negative Bewertungen zu lesen. Zwei Uhren von Swatch waren qualitativ nicht in Ordnung. Von Wegen "Schweizer Qualität". Die Batterien sind sehr schnell leer und die Uhrenbranche generell (nicht nur Swatch) lügt ihre Kunden gerne an, wenn es um den Begriff "Wasserdicht" geht. Da ist gar nichts wasserdicht, sondern Spritzwassergeschützt. Nicht mal duschen soll ich damit, hiess es ein Jahr später auf meine konkrete Nachfrage hin. Dass einem sowas beim Kauf gesagt wird, ist viel zu viel verlangt.Gut, einen Wasserschaden hatte ich zum Glück keinen.Das Uhrenband musste mehrmals gewechselt werden und die Stegbreite ist ungenau, sodass der untere Steg immer wieder herausgefallen ist.Und ganz abgesehen von der Qualität haben Swatch und die zugehörigen Marken vor einiger Zeit ihren Charakter gut darstellen können, indem sie eine große und etablierte Messe in Basel zugrunde gerichtet haben. Wer diese Geschichte kennt, kann nur den Kopf schütteln.Für mich kommt keine Uhr mehr infrage. Eine höherpreisige Uhr im Bereich bis 1000.- wäre für mich auch gut, wenn sie dafür schön und funktional ist. Aber nicht bei Marken, die zu Swatch gehören.Da ich noch keine Alternative gefunden habe, trage ich schon lange keine Uhr mehr. Lieber gar nichts als bei denen.
As part of a day out in London travelled to Oxford street in the vain hope of securing the collaboration watch with Omega. Was beaten to the front of the queue by people that seemingly go every day (fair enough). Undeterred I waited whilst other ‘regulars’ pushed in and were finally sold all the stock they had on that day. Security did nothing, maybe they even knew these people. Ridiculous situation that resulted in many people losing out and being forced to go to eBay. Either sort out the supply issues or stop selling until demand can be satisfied.
Do not fool yourself, or waste your precious time visiting a Swatch store to find the black bio ceramic Moon watch — Mission to the Moon. (A collaboration with Omega designed to emulate Omega ´s Speedmaster Moonwatch.) It is a scam and you will not find it. The whole « limited availability » is a true scam to attract more clients to the Swatch brand and sell their other less popular designs. It is/was a brilliant PR hoax, however, that in due time will turn again the Swatch image. I wonder if Mr. Hayek, watching from beyond, would have approved this way of doing business. For all the brilliance he had, and effort he invested in creating Swatch, it is interesting to see how business, like politics, is manipulated to sway the lazy brain of the masses.
Bought a Deep Snow watch online. Looks beautiful and is comfortable. However, after only 8 days, the crystal had already chipped – after a very small ding against a door frame. Clearly it's not made to a very high standard. However, the Swatch store in Covent Garden fixed it free of charge, so good service there. Still pleased with my watch, just wish it had been built a bit tougher.
Brought a watch off website as gift, recipient wasn't happy but swatch have made it extremely difficult to return! The return form is ok to find but has no return address!!! They say to email for a prepaid return label but never reply (we get an automated email saying they are soooo busy with some new style release they cannot reply - utter rubbish!) all i can think is this is some cynical way to get the 30 day return window to expire to stop having to refund!
Notevole calo da quello che era la swatch di molti anni fa. Le ultime trovate mal riuscite mettono tutto in più cattiva luce.. citando gli swatch pay che funzionano scarsamente una volta su 10 e l'assistenza scarica la colpa sulla banca emettitrice, piuttosto che il moonswatch che ha creato bagarinaggio tra imbecilli per pezzi di plastica scarsa di nessun valore. Mi piace ricordare gli swatch di un tempo.
I had such a great experience at Swatch. I was served by a young man named Kash who was an amazing salesman! Another employee named Pat was super helpful too! 10/10 would recommend to all my mates, keep up the great work guys.
Friendly and professional customer service (Oxford Street) - thank you.
Terrible quality. I got 2 watches. The buckle got broken immediately. It’s made very cheaply. It’s not worth the price. Spend your money somewhere else.
The watch buckle broke! What a joke! It is built with very cheap material. Swatch used to be a quality brand. Not any more! I called them to ask for a replacement watch. They said they will send a replacement buckle only and will not replace or return the watch.
funzione chat del sito completamente inutile, risponde un software che non è in grado di risolvere nessun quesito sensato, i negozi poi non rispondono al telefono...
So only available through stores (If you live near one) and also there's no guarantee they have stock??? So you will need luck on your side whether you turn up on the right day of the restocked watches. What a Joke. #MoonSwatch#OmegaXSwatch
I've been buying Swatches for years but the Swatch Moma Hope II is terrible. Colors and look is fantastic but within two weeks the wrist band fell apart. I've been contacting Customer Service to no avail. Don't waste your money on this one --poor product!
Swatch is full ****. Even unknown Chinese brand watches for 20$ come with mineral glass, but swatch watches for 200$ with a **** plastic one. Don't spend your money, buy other time-proven brands and read reviews before buying something first.
I’ve ordered a watch from their website 3 weeks ago. After order confirmation I received absolutely no information about shipping. I can’t reach them through phone, they don’t respond to my email. I’ve had swatch watches since ‘95, and it’s very unlikely I’ll purchase any more. Way to ruin a brand for me Swatch👍🏻
Waren im Swatch Store in München. Wollten eine Moon Watch kaufen. Standen in einer Kolonne über Stunden an. Keine Infos, als ich im Geschäft nachfragte, gab es nur freche, unhöfliche Kommentare ( müssen Uhren zuerst richten)!?!? Haben es nun aufgegeben. Sehr schlechte Werbung für Swatch!!!!!
The handling of the moonswatch has ruined this companys reputation. I wanted one and looked forward to the online availability but they have reneged. I think even if they do become available the damage has been done and I wont buy one.
Filiale Düsseldorf Herr Marcel. Freundlich kompetent und gute Beratung. Auch andere Mitarbeiter machten für mich einen freundlichen Eindruck. Immer wieder empfehle ich das Geschäft weiter. Kundin Ursula
Ich bin ein langjähriger Rolexkunde bei Bucherer. Man merkt den Unterschied der Swatchgruppe EXTREM. das Swatch Personal in Basel freie Strasse merken sich die Kundengesichter die bereits eine Moonswatch gekauft haben (für meine Freundin!) und beim 2ten Mal Anstehen (zwei Wochen später) sagen sie "dir geben wir keine" (und dutzt noch, was ich als sehr frech empfand). Wow! Wie arrogant ist das den? Meine Freundin arbeitet im Hotel und hat fast nie eine Möglichkeit anzustehen. Sorry, dämliche Swatch Policy. Gleichzeitg laufen Kunden ohne einen Kauf wieder raus. Dieses Verhalten der Basler Filiale heute Morgen hat mich sowas von verärgert, dass ich kein Bock mehr auf Swatch habe und mir die Freude des Tragens einer Swatch Uhr vergangen ist und mich dies eher an die negative Erfahrung erinnert. Ein ganz anderes Level beim "echten" Uhrenkonzessionär im Vergleich zu dieser Basler Verkaufstruppe!
Incredible service from Daniela at Covent garden storeShe is a credit to the swatch brand Nothing was a problem and she looked to find the best solution with a nice touch of humour to give a lovely shopping experience Thank youMarek
Until recently i would have given swatch a much higher rating. I love their watches, inexpensive to wear on holiday, all different styles, sizes and colours. I have bought loads for me, my partner, my nephew and great nephew over the years.When I moved to Winchester i bought quite a few from the Southampton shop pre covid as they started to offer free batteries for life. I was not awfully please after lockdown to find the shop had closed. This made it rather difficult as the next nearest shop is on London 60 plus miles away. Anyway i wrote to Swatch UK head Office and explained the issue and they sent me a few batteries. However now I have other watched which need batteries. I e-mailed some weeks ago and receiveda response to say they would be back in touch within 72 hours. I waited for over a week and e-mailed again and again received the same response. Still no response. Anyway a couple of days ago i found another e-mail and e-mailed that as well basically receiving a response that they were very busy. i don't understand who a company which for some years had advertised free batteries for life is not not proving them and not responding to e-mails. I am really annoyed that i bought the watched in good faith because of this promise and now if I want to wear them I shall have to spend about £10.00 each to replace the batteries.
Called them once and they gave me little to no information and were not helpful at all, after that they are not even taking my call and hanging up every time I attempt to get in contact with them.
ridiculous system when trying to buy the moonwatch, queued for hours.
Sono cliente Swatch da 15 anni, compro con cadenza annuale orologi ma ad oggi non posso avere un MoonSwatch perché l’azienda permette sciacallaggio e vendite fuori controllo.Complimenti Swatch avete guadagnato moltissimi speculatori ma avete perso almeno un cliente.
The way they've handled the moonswatch launch is nothing more than a joke unprofessional surprised at omega someone needs to step in a cheap watch and your not making it accessible get your act together
I got a brand new swatch from my wife as a gift. She bought it from the official Swatch website. It didn't work out of the box. We figuered out the battery was dead. We've returned the watch. Very unpleasant experience, they should check if the watch is running before shipping it.
I bought a hugo boss watch for my husband took to the shop to get some links removed and they are refusing to do it I spent good money on the watch I will not be buying anything from swatch again.ask for refund they saying go online and I have the receipt swatch are the worst company ever!
My daughter bought me a SwatchPAY! , I took it to Selfridges Trafford center so I could get it set up.Young polite lad called Trevor was so helpful, we struggled with the Bluetooth on my watch. but this young lad was not going to give up and we finally after 20 mins set my watch up.This young lad also set my daughters up previously.Trevor is a credit to swatch store Selfridges.
I bought a new swatch in their store in La Defense, Paris. But the watch is super duper noisy with a tic tac sound noticeable even in a meeting room... i asked their customer website if I can change it, they said yeah no pb bring it to the store... which i did... but they refused to change or refund because I was wearing it ! I told her look, I bought it one week ago only but no. Last swatch purchase...
Negozio Swatch di Bologna in via d’azeglio dipendenti veramente poco disponibili, poca cordialità e professionalità.
Per niente soddisfatta. 3^ cinturino che acquisto alla modica cifra di 28€ (perché evidentemente di scarsa qualità)!!!!!Quest'ultimo forma strane gobbe, non rimane ben teso e infastidisce il polso. L'assistenza riscontra che il nylon del cinturino è sicuramente allungato e dicono che ciò può essere stato causato forzando il cinturino nel momento in cui è stato indossato (quindi me ne danno la colpa? è del negoziante? era già stato indossato da altro?). E quindi sostengono che non si tratta di un difetto di fabbricazione e lo considerano senza appello fuori garanzia.Molto rigidi, in negozio pure poco cortesi e sbrigativi.Poca elasticità dimostrata da Swatch nel venire incontro ad un problema evidente pure a loro! Il cambio del cinturino mi sembrerebbe doveroso. Non comprerò più nulla qui e consiglio di comprare da venditori puiù seri e con assistenze più serie.
Asked customer service for a call back? Nothing.Asked customer service to answer my availability question via email? Nothing back!Used their robot messaging system … if you want to buy a moon swatch then go the London …. REALLY? If pre-order and deposit ordering is too difficult for this company then why the hell should I believe that they are competent enough to make a decent watch? … well actually looking at the Trustpilot reviews I think I’ll simply not bother, a bit like the Swatch UK customer service department!
So swatch has released the new omega swatch watch but seems only people living /working in London can own one , I contacted swatch and was advised they go with in a matter of a couple of hours so for me to travel from Birmingham to London it’s not going to happen the odds are slim , so I raised the statement that swatch say it’s not a limited edition so why can’t we purchase online they didn’t respond, very disappointed that the rest of the United Kingdom could have the chance in owning one instead of paying the ridiculous price on eBay
What a disgrace the shop in Edinburgh is, the staff hang up the phone. 4 days they have hung up the phone on me, after letting it ring for ages...... I am very angry 😡😡😡
The new Moonswatch is not available to buy from the online store?? Its only available in a few Swatch stores. Its companies like this that scalpers/flippers get fat on. Crap customer service.
Absolutely useless. So swatch release a new swatch omega. I could not even talk to someone in Perth, Melbourne or Sydney in regards of purchasing one. No answer, no call backs. Emailed multiple times and still no reply. Tried emailing swatch direct, nothing. No swatch in Perth and no help from anywhere else. If I was able to buy one and should have a warranty issue, who, where or what would I do. I own Omega and Seiko watches and thought a swatch Omega would be an awesome addition my collection, hmm keep it, worst experience.
Flik flak achetée pour ma fille, quasi 50 euros la montre. Le verre est super fragile et pas en verre... mais en plastique !!!! Résultat, il est déjà abîmé et rayé profondément à un endroit alors que ma fille est soigneuse et que ça fait seulement 4j qu'elle l'a.Niveau qualité ce n'est vraiment plus ce que c'était.Super déçue.
I was one of the first people in the line at the launch of the omega after a 16 hour wait we was all told by some chicken haird lady with a redpoll in her hand we won't be getting a watch useless
Ich betrat den leeren Laden, in dem sich 3 Mitarbeiter befanden und sich ausgelassen unterhielten. Keiner hielt es für nötig mich anzusprechen. Ich ergriff die Inituative und sprach einen an. Auf meine Fragen erhielt ich nur kurze, genervte Antworten und wurde auf das Internet verwiesen. Leider kein Service und somit auch kein positives Einkaufserlebnis.
Montre flick flack achetée pour une enfant.Elle est arrivée avec le bracelet non percée...Grosse déception pour l'enfant.Je renvoie la montre en SAV et après quelques jours je vois que rien n'a bougé au niveau du suivi du SAV. Je contact la marque qui m'annonce un délai maxi de 5 jours à la réception de la montre, pour recevoir la nouvelle.Après des multiples relances par email et téléphone j'ai demandé un remboursement car 13 jours après c'était toujours au point mort... Suivi du SAV qui ne marche pas, pas de réponse à mes emails, discours différent à chaque interlocuteur au téléphone...Bref c'est la dernière fois que je commande chez Swatch.J'ai passé la 1ère commande le 07/02 et je reçois une montre convenable le 14/03 après beaucoup d'efforts.
Jahrelang war ich von meiner Swatch Uhr begeistert. Als ich vor anderthalb Jahren eine neue kaufte, war meine Ernüchterung gross. Nach ein paar Wochen blieb sie stehen, etwa drei Stunden, dann lief sie wieder. Es passierte ein 2tes Mal, also konnte ich sie eintauschen. Die nächste hatte die gleiche Krankheit, also wechselte ich das Modell. Nun ist die neuste nach etwa 6 Monaten wieder eine Zeit lang stehen geblieben, so dass ich den Zug verpasste. Ist das schweizer Qualität? Nie wieder eine Swatch Uhr!
Absolutely garbage.I was so happy to get myself a new watch, I decided to get a Swatch "SISTEM51PETITE SECONDE BLACK" as it's a well know known brand.I was very wrong.I got it last November, by January both case and glass are so covered with scratches that I'm not going to wear it for a night out or something nice, is just looking really bad and cheap. I do a regular office job, haven't done anything crazy with the watch that justify that amount of scratches but bad quality.I also went to the store to complain, obviously the warranty doesn't cover replacement, and also, the sales assistant advised me to do not change the crystal now but to wait to get worst, as this watch can only build this "glass-plastic" crystal that will be the in same conditions in no time.€220 totally wasted, I will never get anything from swatch again.
The buckle broke on my watch so I ordered a new one from the web site. Unfortunately I ordered the wrong size. I contacted Swatch and they appologized and sent me a pre-paid label to return it. Within days I was refunded the £12 i had paid. They returned the watch back with a new strap fitted, cleaned watch, new battery and a spare strap and battery. All complimentary. Amazing service thank you Swatch.
I have had one for 15 years, and it is still as accurate as a new watch!
Visited the Arndale Centre store today. The last time I visited was 2019. After checking my collection I found that 4 watches required batteries. I was told in a phone call to the store that the batteries are free. Whilst the batteries were being inserted (I was told they were bought in 2016/2017/2018). I started to look around and yes I simply had to treat myself to the new Clear Swatch collection. A beautiful watch. A big thanks to the two staff members for all their help. "I'll be back" later in the year. A pair of sunglasses are shouting out to me.
Went into the Oxford Street store today having lost my gift receiptThe staff went out of their way to resolve my issueMust commend most of the staff members in particular the black guy in a black sweatshirt on duty n Tuesday 25th January morning and manager who went out of their way to assist me also the young white lady with interesting specs The lady from the far East was less forthcoming in her attitude Thank you
Bought my Dad a watch online. Good value and they delivered it early. Very professional
Received a swatch as a Christmas gift from one of the retail stores. I do not live in a town with a Swatch store so I contacted them via email to ask how to return it (I have the receipt and it is still in original packaging). I did not get a response. I then called the 800 number and was told that the retail stores do not accept mail in returns and I would have to go back to the store to return. Of course, I only have two weeks to do so!! This is the most antiquated system ever!! I will not ever shop with them again! I will make a special trip to the store JUST to get my money back now. I might have exchanged had they been accommodating but instead, they lost a sale and a future customer. Will not do business with them in the future!! BAD SERVICE!!!
Received a gift and exchanged for a different design. Specifically wrote a note to notify me for price difference. Instead, they contacted the person who gifted me and charged him for the difference. Contacted customer service and the response I got was "sorry, there is nothing we can do" WHO DOES THAT??? Very embarrassing!!! Will not recommend ordering from Swatch to give as a gift!
Per niente soddisfatta della poca elasticità dimostrata da Swatch nel venire incontro ad un desiderio di cambio di un modello presente online. Capisco che ogni azienda ha le sue regole ma venire incontro ad un cliente che ha acquistato in negozio 3 orologi e vuole il cambio di uno con un modello online che peraltro costa la stessa cifra a me sembra doveroso. Un consiglio per tutti acquistate online che potete riavere i soldi ed i modelli desiderati.
Purchased watches, I have a confirmation number and thats it, no delivery, telephone number is useless, they stole money
If I can give a no star I would. I ordered a swatch intended as a gift on 12/20/2021. It is January 2 now and have not received the watch. I sent 3 emails, no response. I called the swatch canada customer service no response. I mesaaged thwir instagram page no response. Worst customer service. Dont buy swatch.
Got gifted a watch, it started losing time within a month. The Covent Garden branch swapped the battery but it still ran slow. They sent me a free return slip, which I used and asked for an exchange. I've heard nothing since and that was November. No response via email or social media - so I'm effectively out £140 due to their contempt for customers.
If I had the watch I would but they use DHL, my post off them1 star as no stars possible1 star as no stars possible, second time this year DHL have screwed up for me personally and one big time for work, This Tuesday 7th December 2021 I was advised that no one in and card left, that is not the case, I suspect they went to wrong address if its a truthful statement, otherwise they cant read or use Sat Nav, our estate has O******S WAY, DRIVE and AVENUE, no card left at our house. The re delivery painfully organised for Wednesday, parcel ended up at Edinburgh distribution centre not Earl Shilton (Flown up) , tried to deliver yesterday (Thursday) and said same, no one in, yes and two cars on the drive, so are they lying or totally illiterate, now placed on hold, totally incompetent, I refuse to pay premium rate call to correct these prats errors. Chat took an hour and advised in great detail, they failed to deliver Wednesday. DHL your German where is the German efficiency! Goods from Swatch from Switzerland, advised they should change courier and not use these incompetents, they can sort these buffoons out, next step to advise PayPal to refund, still hoping we receive goods, will not hold my breath. So DHL not very good at attempting to be Net Zero, reducing carbon footprint, how much fuel and energy you waste, shame on you.
I am giving this experience a 1 star because of the cute designs Swatch has. However, I bought two flik flak watches for my kids the beginning of 2021 and I have been sending them & their replacements back since the first set of watches came. Their warranty lets you replace the watches, not allowing for a refund. That's fine, though unfortunate at this point. I have been asking for a credit to use toward different watches, and in the last conversation I had, the customer service representative explained to me how they don't do refunds. They keep explaining that and it's really frustrating when that is not what you're asking for. So that last rep told me I could send the watches back in & they would issue a credit toward other watches. They sent me a return label, and in the package I stated (again) that I want credit to get different watches. I'm thinking maybe there is something wrong with these particular Flik Flak ones. Today I get the same watches in the mail as replacement for the last set! I call them to ask them about it and they proceed to explain what? That they don't do refunds. Again.... I know. I am looking for a credit. "We don't do that, we do warranties". So then I politely, but firmly go off on them and their condescending tone. I ask for a manager and the rep asks me to let them speak. They tell me they can't to a refund but if I return the watches they can let me replace them with different ones. I feel like I was being gaslighted and it's the SAME thing that happened in the last conversation I had with them. Okay, so now you CAN let me choose different ones, but that is what the last rep said and I still was sent the same exact watches. One of them doesn't work. Straight out of the box, one doesn't work. The reason I even got these watches is because when I was a kid Swatch watches were phenomenal! I could play, swim, shower, do everything in them. As a parent I appreciate that as it sounds like they are durable watches. The quality of these flik flaks so far has been horrible! I figured I would get the credit and get regular Swatch watches, but they are making it impossible to do. The rep today was explaining things to me like it was my fault, like I'm not doing due diligence, and like they are doing all they can to fix the problem. If this is all Swatch can do, I am highly disappointed. I don't typically write negative reviews. I don't have that kind of time with all that we deal with in life. This time, however, this is ridiculous enough of a situation and I told them last time that I would write a review about it if this happened again. I'm not selling wolf tickets.
I went to my Swatch store at Northpark in Dallas to replace a Plastic bracelet for a silicon one and aslo to replace 5 batterie's from my 5 Swatches. Saul and Evelyn helped me. Both were very friendly at the moment I walked in to the store. The courtesy that they showed me was outstanding. I really had a wonderful experience with these two people. They really know their product very well . I recommend to anyone to visit Northpark if you are a SWATCH fan like me. Thank you Saul and Evelyn.
I want to thank and congratulate Swatch for having such a very bad website. After having lost my awesome Swatch Sportire Chrono, I had settled on getting a new one from Swatch. The Escapeartic would be my next watch. It would have been, if the website wasn’t as badly designed as it is. First purchase attempt: reached check out page only to remain stuck at the payment provider redirect page. This is a basic e-commerce process that has not failed on any website I have visited for years- and I do a lot of online shopping. Second purchase attempt: after this disaster I looked for other places online to buy the watch. But Swatch.com got lucky, since it was not easy finding a reliable alternative store online. Back at their site I created an account and filled out my address for shipment. After carting the watch and proceeding to check out, I was appalled to see a form actually ASKING ME TO FILL IN MY NAME AND ADDRESS!!! I just created an account to prevent exactly this from happening. Epilogue: obviously I didn’t proceed with entering my details AGAIN, effectively rewarding Swatch.com with a purchase while having this bad user experience. Instead, I looked a little more around the house and, lo and behold, I ended up actually finding my misplaced Swatch Sportire. Very happy with your crappy website Swatch!
The experience Has been the worst ever the Toll courier has done a very bad job at delivering. I have asked a full refund of the watch and 2 months later I am still waiting for the $165! Swatch response is that they have still not received the watch from Toll courier yet ! How long does it take then to get a full refund ? 6 months ?? as they don’t seem to care ! I strongly don’t recommend to buy a swatch as it is a lie you will get a full refund in a decent time ! Those practices are totally unacceptable !!
Worst watch store ever don't ever buy any watch from swatch store it's a rip off of your money. I bought their store watch and it says that it's 30 meters waterproof I went swimming to the pool and the watch was not working the next day. When I contacted the store they didn't care to try to my email to give the refund for my watch and it costs me $150 plus taxes. So right after that the watch is just plastic garbage that get damaged as soon as you put any water on it and they don't ever refund you with any money they just stay quiet about it. Good luck buying one in this worst store for the fake Swiss watch ever.
Cet avis concerne le magasin swatch de La Défense. Je voulais faire changer les piles de mes montres. Vendeur réticent car j'avais apporté trop de montres.A mon retour le responsable m'a signifie que c'était limité à 5 et que je n'avais qu'à revenir.Cherchez l'erreur !
Montre achetée il y a 30 mois, donc hors garantie, ne marche plus. Pas réparable , à jeter !!!! 125 €Inacceptable. Attention ces montres montées en « bloc » ne se réparent pas. Fini pour moi
This company and the 'watches' they sell are an utter diagrace. My watch is just over a year old, it cost approx £200/€250. It recently stopped working. Sent it away to get fixed only to be told the parts swatch are meant to supply have stopped being made. Ive got a broken watch which cant be fixed, ever and have lost the money. SWATCH ARE ROBBING PEOPLE WITH THEIR SUB-STANDARD PRODUCTS-I IMPLORE ANYONE...DO NOT BUY A SWATCH WATCH PERIOD BECAUSE WHEN THEY BREAK THEY CANNOT BE FIXED AND SWATCH ARE LAUGHING ALL THE WAY TO THE BANK.
i would not recommend swatch watches for anyone after experiencing that it wasn't a real water resistance as they advertise, thats not a scuba diving only floating on the surface of the water for not even 10 minutes as im not a real swimmer. So the watch stoped working where I've taking it to different watches repair shops to fix, thats when I was shocked to find out that swatch watches are sealed and can't be repaired. Thats absolutely shocking where you can only change the battery only. but the watch itself is sealed and can't be opened. because of that i will not purchase or recommend to anyone.
J’ai effectué l’achat d’une montre à la boutique des halles . Vendeur expéditif pas très agreable. Je me suis trompée dans l’achat.Après l’accord d’un remboursement via un manager service client car refusé dès le lendemain par le vendeur en boutique j’attends toujours mon remboursement un mois après! Après deux mails de relance .Franchement je suis totalement refroidie pour un futur achat .
Bin seit vielen Jahren mit diversen Modellen (fast Sammler) zumeist vollstens zufrieden gewesen. Preis-/Leistung stimmt für mich.
A few months back, I had ordered a what I thought was a men's style Swatch watch online and then discovered that because the way things are organized on their website is just outright confusing, the watch itself was too small and more of a women's style. I will not go into the details of why this watch even came up under "Men's watches". The website is flat out defective and had the size information buried under an a vague icon that even CS did not know was there.Anyway, I then spent weeks trying to deal with Customer service to send the watch back and try to get credit towards a new one. Dealing with Swatch's customer service was an absolute nightmare and constantly ping-ponged from either being helpful and responsive to no response at all. The end result was that I lost $10 in this transaction as I had to pay for shipping the original watch back and was never able to get a satisfactory exchange worked out with customer service because they just stopped responding at one point. I will never buy a watch from Swatch again and would strongly discourage anyone else from doing so, unless they are fully willing to accept that if a problem occurs and they need to rely on customer service to resolve, it may end up being major frustration and a lot of waiting on hold, no call backs, and back and forth emails w/ little to no response or resolution.
Swatch claims to have a 15 day return policy and yet as soon as I received the watch and realized it was too big, they wouldn't respond to my emails. Five times I reached out to no avail. I spoke to an agent and they said they would contact me asap. Never did. Now I'm outside of the return window. Scummy company. Don't buy from them...
They are a company NOT TO BE TRUSTED! They stole my sapphire stem off my Longine watch and lied about it. It may not cost much or it may cost a lot of money. It's the principal of the matter! Don't buy anything SWATCH!
Swatch/Jelmoli Zürich!Liebes Swatch TeamIch brachte meine Swatch, welche ich mir in Salzburg gekauft hatte zur Reparatur in die Swatch Abteilung im Jelmoli Zürich. Eine sehr freundliche Verkäuferin versprach mir die Uhr einzusenden, um einen Reparatur Kostenvoranschlag zu erstellen, da die Uhr fast 1 Jahr aus der Garantie war. Nach 3 Wochen wurde ich verständigt, dass ich eine nagelneue Swatch Uhr im Jelmoli abholen kann. Es war eine riesige Freude und Überraschung. Ich danke von ganzem Herzen dieser lieben Verkäuferin und der Firma Swatch für dieses grosszügige Geschenk. Das ist nicht selbstverständlich! Vielen lieben Dank und beste Grüsse, Christine Wildi
Placed an order with Swatch a month ago. I never got a confirmation email from them, so I emailed customer service to make sure I had put my email address in correctly. They never responded to my email, but my order arrived several days later. However, upon opening the box, I discovered that one of the watches I ordered was not in there. The package for the watch was there, but the watch was not inside. The packaging is not tamper proof, and could easily have been removed before the box was shipped. The outer shipping box itself had not been tampered with. I emailed them again to tell them this. After a few days with still no response, I called customer service, and they asked me to send pictures of everything. I explained that they had not responded to my previous email, and asked if there was another email address to send the pictures to. They said they would email me and I should respond to their email. Several hours later, they emailed me back, responding to my initial email, which proved that they received it and just never responded. I sent the pictures and heard nothing back. A few days later, I emailed them to make sure they got the pictures. No response. It has now been almost a month, and the issue has not been resolved. I learned an expensive lesson: never buy anything from Swatch.
Die Automatischen Mechanik Uhren sind nicht robust. Nach einem Monat fangen die Probleme an. Beim normalen tragen wird die aufziehmechanik beschädigt. Habe schon die zweite Mechanik Uhr in einem Jahr. Sehr schwach und entspricht nicht der Schweizerqualität.
I'm wearing (swatch irony aluminium)in my hand (daily) since (you won't believe it) july 2004,for 17 years i just changed battery. It's a super super high quality watch. Yesterday the seconds hand falled inside, i thought that the watch will stop working but it still working.I can't believe i'm wearing the same watch for 17 years but honestly this is the truth.I'm in love with this watch and for sure if someday will stop working i'll be very sad😔.So my experience with swatch take rating 100 stars✨✨ instead of 5.
Jeg har annuleret min ordre da de ikke kunne levere men de har alligevel trukket pengene og har endnu ikke ført dem tilbage
Stopped working after five days, even with a new battery
My order was so delayed, swatch has partnered with a suck courier….i will never buy swatch watches again…so frustrated….,,,,
Why did I ever buy a Swatch? Nostalgia mostly. Bought and tried to return because the ticking noise was so loud. Customer service doesn't answer email tickets nor do they pick up the phone in any timely manner. To add insult to injury, the hold music is some annoying jazz refrain which I think is chosen intentionally so you just give up and hang up!!
I bought a Swatch-watch on the original website. I wore at for a week and now there are scratches on the glass already. Poor quality.
Swatch.de - Unzuverlässiger ServiceIch wollte meiner Mutter zu ihrem Geburtstag am Samstag eine Swatch-Uhr schenken. Also am Wochenende davor die Uhr bestellt. Lieferung sollte in 1-3 Werktagen erfolgen und Bestellbestätigung erhalten. Soweit alles gut. Am Donnerstag (also am 4. Werktag) immer noch keine Wahre erhalten und auch keine Nachricht also dachte ich, ich frage mal nach. Wird mir einfach gesagt, ja die Uhr sei ausverkauft und sie hätten die Bestellung storniert. Nach dem Motto „halt Pech gehabt“. Weder bekam man eine angemessene Entschuldigung noch sonst einen Ausgleich und das schlimmste, dass ich nun ohne Geschenk dar stand. Werde da im Leben nicht mehr bestellen.
Further to my recent review where I stated Swatch did not want to know about my problems with the second hand falling of, I now want to amend my statement. Two days ago I was contacted by a Swatch UK director who offered sincere apologies for the problems I have had with my two watches and immediately offered a brand new replacement which I received today. My opinion of this company has now gone up! Their reputation has now been restored!!
Jeg har ikke modtaget mit zewatch ur, skulle have gjort det Ca 2 juni. Har skrevet til jer, men I svarer ikke på mine beskeder.Med venlig hilsen fra IngeMarie Kristensen
First the watch arrived a week later. Swatch sent me an email stating that package has been delivered and it had not. I wrote to their customer service and have yet to get a reply back, didn't even get an automated courtesy email from them about receiving my email. Anyhow the watch arrived a week later. It’s for my 5 yo daughter. I must say for $50 I was expecting more than a light plastic flimsy watch. The plastic is super cheap and not scratch resistant at all! One would expect for the face of the watch to be at least somewhat scratch proof. This looks like it’s made out of plastic bottles - just cheap and ugly. Granted it works for now and I at least received the package. But I would never buy another Swatch watch again and would not ever recommend this brand. Their customer service is non-existent and the item is overpriced. Shame.
With every new watch released, Swatch's product quality keeps going downhill, which is not something you'd expect from a company of this caliber.
I could not change the time on my swatch watch that was less than a year old. The receipt was in Spain. I emailed Swatch and immediately got a response. They said either post or take the watch to the local store in Manchester. When I took it they had a replacement ready and waiting. No receipt needed just the broken watch and a look at my credit card showing the sale. I can honestly say the best customer service I have ever had for a faulty item.
I got the new watch with the patented plastic design. The ticking is very loud. You cannot sleep if the watch is in the same room!!! How can they miss such an important detail in their design??
If I could give a zero star review, I would. This is the loudest ticking watch ever. It will drive you crazy, you'll have to put it in another room to sleep. It is non-returnable too. They do not stand behind their product. Cheap parts is why it is so loud.
I bought a swatch for my daugthers birthday. She was very happy with it, but wanted another color. The one she picked was cheaper than the original one bought, but Swatch would not refund the difference. Instead we received a Voucher for the difference - all-in-all 10 Francs, which we can use if we ever decide to buy a Swatch again (in the next two years, that is). I wroite to their 'Customer service' but to no avail. It is clear that I am never going to but anything from this company again, so the money is wasted. My advise: Stay clear of Swatch. There are plenty of good alternatives out there.
Someone got my order mixed, and you better pray this doesn't happen to you, as the time to issue refunds is off this world. The watches are good but if you have a financial issue with them, get ready for a nightmare.
Unacceptable length of time to get a refund for returned goods. There is no free returns method, which is fine, but when I've paid for tracked and insured returns it is extremely frustrating to have to wait over two weeks for an email acknowledgement, followed by a further wait for the processing. This has happened now on two occasions.
Bought Polar blue as good in person as it looked on screen.Service excellent overnight from Glen Iris to Newcastle. Sadly there's no Swiss precision here the sweep hand doesn't line up with any indices just a cheap Quartz watch with a bit of mystique thrown in.
Swatch watches have always been my favourite, but their post-sale support team is absolutely nightmarish to deal with. If you have no issues between purchasing the watch and recieving it, then you're golden, but if you do, get ready for a headache.
Friendly customer service and from my experience, decent quality watches generally but my most recent experience has put me off. The watch was purchased as a gift and arrived in a worn condition. I requested a replacement and promptly sent it back but it took them 2 months to refund me.
Purchased a 2019 model sistem51. No watch repair shops can open it for service. Wonder how swatch can get it opened or just replace a brand new one for u to make good profits from the service charge?
Disappointed. Poor customer service. Never again. I bought a watch on july, 2019. It started going slow. I sent it for repair. Usps delivered it on jan. 25. It's march 5, I don't have a claim, no updates, no emails, nothing. I called today at 16:45 the employee didn't want to help me. I wanted to give my tracking info she refused to help me. Stating the process take 8 weeks. On jan. The website said 4 weeks. Mr. Rodriguez helped me 2 weeks ago and took my tracking info and verified my watch is in the warehouse but there is no claim number. I don't exist on the system. When will I get my watch repaired or any news, only God knows.
Excellente marque j'avais acheté une montre chez eux que j'ai depuis 5 ans. La pile été morte je suis aller la changer et il m'ont également effectué un polissage tout ça sans ticket de caisse ! Acheter une swatch c'est garantie à vie !! Ça c'est une marque
My sister ordered a watch for me but it never delivered. It's been stuck in transit for weeks now
Their price for any design of Swatch is the highest for the products, all of which you can buy cheaper from UK based suppliers. They dispatch from Switzerland, so it takes days to arrive if your lucky. Sometimes their carrier routes the watch through the EU, meaning it’s is delayed even longer due to their Brexit customs delays. ( 2 weeks and counting) I bought a watch priced at £58.00 . I found it from a UK based seller priced at £50:00 plus £4.95 for next day delivery.
Ordered a FlikFlak watch for my daughter direct from Swatch, to be shipped from Switzerland. Unfortunately package got held up in Germany for a couple weeks due to backlogs doing post-Brexit customs checks (UPS logistics issue, nothing to do with Swatch). Decided to try and buy same watch from a domestic retailer and avoid the issue and called Swatch customer support to request a refund. Service was amazing - got through immediately to a helpful person on the phone who immediately accepted my refund request and redirected the in-transit package back to themselves. Whole experience created a lot of goodwill and will certainly order future watches from Swatch group, who have some really great watch brands under their umbrella.
Swatch used to be famous for its good design & function. I’ve just bought the silver-in-blue watch which includes a date display. Someone chose a small light grey font on a white background which makes it near impossible to see.
Sadly my Swatch packed up after less than 2 years, but I only found the receipt etc some time later during a clear out and hadn't realised they were guaranteed for 2 years, I had assumed only 1. By then I had exceeded the 2 year limit. Swatch customer service were brilliant, highly efficient, sent a returns pre paid envelope for the original watch and sent me a new watch within 2 weeks. Shame about the original watch but I can't fault the follow up, first class.
Swatch used to make quality watches in the past, but now they are just overpriced trash.
Heute eine Top-Kundenerlebnis mit Swatch Österreich gehabt: Es gab Probleme mit dem Einrichten meiner SwatchPay, welche mit viel Bemühen, tollem Engagement und absolutem Kundenfokus gelöst werden konnte. Viel Erfolg weiterhin!
The 2nd hand has just fallen off my Swatch. They are guaranteed for 2 years. My watch was only THREE years old. A big waste of money. Swatch watches cannot be repaired. I will never, ever buy another Swatch Watch.[some companies reply to these reviews, Swatch don’t seem to care]
Free battery replacement is great but......I currently have 3 Swatch watches. Love the brand. Plastic ones and straps don't last forever, attachment breaks eventually (2 bat changes) but metal ones do last.So I need 3 batteries replaced. when I bought my last watch in the centre of Perth city at Myer/Swatch outlet I was told about free battery replacement. Now 2 years later no Swatch shop! There is an other dealer in the suburbs that wants 25$ per watch. Or Melbourne or Sydney, 4hr plane flights away, or post, currently extremely unreliable in Oz, and would cost as much as new batteries. Maybe a duty free place at the international airport/airside, probably not open, but if it was, can't get there anyway because of the customs controls!
Excellent service at Edinburgh store. Free battery change with a smile ! I will be back ! All staff charming.
TERRIBLE SERVICE !!!I really love Swatch products, I had several watches of this brand and I was thinking about a new purchase, but my last experience was just horrible. My boyfriend and I came to New York for a few days, hoping for a pleasant pastime, but to our regret, we ended up at Swatch at Times Square, 1535, Broadway. He needed to change the belt on his watch. The watch is old, almost 25 years old, in very good condition, never broken BEFORE we decided to change the belt at the store in Times Square! During the replacement, the watch case was broken in two places, the belt itself was defective. The store employee did not say anything about the breakdown. In a hurry, she put the watch on my boyfriend's hand and also quickly said goodbye to us, although before that she was very nice and friendly. We noticed a breakdown an hour later.We came to the store again, but the only thing that was offered to us was to give money for the belt, and the employee who broke the watch did not even come to us to apologize! We were also told that replacing the strap with a leather one is not recommended for watches of this age, as there is a risk of damaging the watch during replacement. But they told us about it AFTER they broke it.You can't break someone's thing and just say “Oops”. The employee hid the damage, and she also sold us a defective belt. I can't believe a brand of such caliber can treat its customers like this. I don't know how valuable this watch, which was purchased 25 years ago, but the memorable value is undeniable. Very offensive and unpleasant experience. Our trip is ruined, as is our attitude to the brand.
It pains me to leave a negative review for a watch brand that I've been such a big fan of forever. Swatch watches are still among the best you can get. However, I'm sorry to say, the customer support seems to be ridiculously incompetent. There seems to be misinformation / misadvertisement on their official website, and when I contacted them in that regard, they chose to ignore the issue. Such disappointment.
Bis heute die Lieblingsuhren meiner Tochter. Qualität und Preis hat sowieso schon immer gestimmt.
Good quality:price ratio and solid design make Swatch a good alternative to the higher-end brands of watches out there.
Buying anything online from their website is a mess. Either errors at checkout, or just the general layout of the website makes it so complicated.
I have been a loyal customer for Swatch for over 20 years until having to use their e-commerce store due to covid lock down. The product information is inconsistent as one keeps discovering watches in different sections that are not tagged to full women or mens range. Search filter options are poor. There are hardly any photos of the watch being worn so its hard to tell how it looks once worn. After sales is even worse. The postage cardboard box used for packaging is impossible to fit the watch box back into. There is no returns label given and Swatch does not mention anywhere that returns postage has to be paid by the buyer. They are arrogant enough to request the buyer to use special delivery for returns in the delivery note. This is a brand that does not place any importance on the customer experience and is totally self driven. After two decades of buying swatches I will not ever be buying one again given my perception of this brand.
A few weeks ago, I purchased three watches, plus accessories, from their website. The site said I should receive my items within 5-6 business days.Ten days later, I had received ZERO notifications from them and had no idea where my order stood. So I emailed them. Several times. OVER SEVERAL DAYS. It's been over two weeks, and I had not heard ANYTHING back from them, and still had not received any part of my order. I finally got a live person on the phone who first tells me they have no idea why my order hadn't been processed because everything was in stock. Ten minutes later, he reverses his story and tells me that one item was sold out and HE THINKS THAT MAYBE that's why my order hadn't shipped. No one bothered notifying me that something was sold out before. Heck, their own customer service rep didn't even see it for ten minutes. What kind of circus are they running there? They have no idea what's going on. And after I told them to cancel my order, they sent me verification an hour later telling me it's been done but the payment is still showing up in PayPal. Truly terrible customer service. Save yourself a lot of grief and avoid these clowns completely. I don't know how they've lasted so long with this kind of service and business behavior.
Recently ordered a limited edition watch from the website, which arrived promptly. Amazed how noisy the watch is though - heard quieter Grand Father clocks!
Product: Swatch Golden Tac Ladies WatchDo not buy this watch. Aesthetically, it's a nice watch. The inside of the strap has ridges to help keep the loop in place, but I can see build up all over - possibly dried dead skin cells. This happens no matter how much I clean it and it's not easily cleanable.-__- The inside of the watch fogs up real bad and will stay that way for hours, days even. The silicone gets pretty dirty with fibers. It glows in the dark, but it's very faint. Trash watch, waste of money.I bought a different swatch from the swatch website and it was ok. It lasted a two and a half years. Not long but I didn't have these issues. I'm so disappointed.
okay but bad quality already had 3 and equally disappointed :( my son liked his but it got damaged easily.
Very poor quality. I bought a Swatch of about 180 Euro. It stopped working after less than 2 years while I almost never wear it. It never got any shock or water on it. The glass scratches very easily. Swatch : NEVER AGAIN
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